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Job Details


TRICARE Beneficiary Services Representative-Lakenheath-C





Philadelphia, Pennsylvania, United States


Job Description:

Leidos has ongoing needs for a qualified Global TRICARE Service Center (GTSC) Beneficiary Service Representative in Lakenheath. These positions are based on customer funding.

Position Overview:

Under minimal supervision, serve as TRICARE liaison for TRICARE Overseas Prime (TOP) beneficiary population. Independently perform a variety of tasks that are broad in nature and concerned with customer service, enrollment/disenrollment, portability, TRICARE education, and issues tracking. Maintain confidentiality and ensure that information meets the standards and requirement established by partnering professional organizations.

Reports to TOP Regional Lead for the specific region.


  • Process registration of TRICARE beneficiaries in the Composite Health Care System (CHCS).

  • Process enrollments, disenrollments, and portability transfers using the Defense Online Enrollment System (DOES).

  • Process and correct enrollment discrepancies between CHCS and DOES.

  • Assign primary care managers to TRICARE beneficiaries.

  • Verify eligibility information for remote beneficiaries.

  • Provide education and enrollment information to beneficiaries on the phone and in person.

  • Assist walk-in beneficiaries with enrollments and inquiries.

  • Handle faxed enrollment forms.

  • Research and interpret benefits, policies, and procedures to military staff, remote site points of contact, and other resources.

  • Maintain electronic system/paper files and data integrity.

  • Provide customer support to the Military Treatment facility Commander and/or the TRICARE Area Office staff as directed by the TOP Regional Lead, Deputy Program Manager, or Program Manager.

  • Serve as liaison between the TRICARE Regional offices and TRICARE beneficiaries for transitional/portability assistance.

  • Collect, process, retrieve, and disseminate transfer information to support the TRICARE active duty portability process.

  • Conduct off-site briefings such as enrollment briefings, fairs, or other functions when directed by the TOP Regional Lead.

  • Determine the appropriate assistance levels and when call forwarding or other referrals are needed to address the beneficiary’s question.

  • Complete all responsibilities and duties in accordance with the Health Insurance Portability and Accountability Act (HIPAA) guidelines to include proper handling of Protected Health Information.

  • Complete on a timely basis and comply with and all required HIPAA, Leidos, and other training and refresher courses.

  • Maintain required system accounts.

  • Be eligible for and maintain ADP II/IT II clearance.

  • Adhere to the dress code at the TSC

  • Must be SOFA Sponsored

  • Must be able to able to pass in-Country requirements, if necessary

Required Education and Skills:

  • High school diploma or GED. Associate’s degree preferred.

  • Three years’ cumulative experience in the following areas:

  • Experience in U.S. military healthcare delivery system or civilian managed care medical/administrative environment.

  • Experience in a medical or clinical environment.

  • Experience with the CHCS or civilian healthcare computer system and in processing medical claims.

  • Customer service experience in a public environment.

Key Competencies:

  • Fluent in English. Multilingual ability preferred.

  • Proficient in written and oral communications.

  • Ability to respond tactfully with people.

  • Ability to work independently and under general supervision.

  • Excellent organizational skills, attention to detail, and time management skills.

  • Ability to multitask.

  • Knowledge of TRICARE Overseas programs, DEERS, CHCS, and Web General Inquiry of DEERS (GIQD)

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.