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Job Details

NextEra Energy, Inc.

Overnight Customer Support Representative II- Miami (64197_Miami)





Miami, Florida, United States

Requisition ID:64197

Our reliability is one of the best in the nation, and we’re working to make it even better. We live here too. That’s why we’re committed to making Florida a better place. Join our team today [Register to View] target="_blank">Learn more

Position Specific Description

As an essential part of our company you will be providing customer service through our call center to more than 5.6 million of our valuable customers.

About Position
We are looking to add 2 Overnight bilingual (Spanish Speaking) representatives to our team . This is a full-time position and all new hires will train at FPL's Lejeune Flagler Office located at 4200 W Flagler St. Miami, FL 33134.

Paid Training
This is a Mandatory training class that is scheduled to start September 2022
Starting pay is $15.00 per hour plus an additional stipend of $.95/hr
The mandatory training is 6 weeks long
This is a 8-hour training class Monday through Friday from 9am-5pm.

Hours of Operation:
Once training is complete, you will be required to work 40 hours a week from 11pm-7am including a Saturday or Sunday. We are a 24-hour Contact Center. Opportunity for overtime is available.”

Job Overview

Employees in this role assist with customer requests, provide information and assist with problem resolution in accordance with company policies. This position emphasizes public relations and effective revenue risk management. Employees in this position use their decision-making skills to respond to and resolve non-routine customer requests, inquiries and complaints about billing, policies, energy conservation programs, etc. and assist during On Call activation (capacity shortfall).

Job Duties & Responsibilities

• Receives inbound calls and responds to customer requests, inquiries, complex billing, complaints or high bills

• Handles situations which require adaptation of response

• Identifies who will handle more complex calls

• Assists with agency inquiries and Medical Essential Service Program (MESP)

• Transfers or refers sales leads

• Reports fraudulent conditions to management

• Performs other job-related duties as assigned

Required Qualifications

• High School Grad / GED

• Experience: 0+ years

Preferred Qualifications

• Associate's Degree
• Bachelor's Degree
• Customer Service Experience: 1+ years

Employee Group: Non Exempt
Employee Type: Full Time
Job Category: Customer Service
Organization:Florida Power & Light Company
Relocation Provided: No

Where permitted by applicable law, NextEra Energy requires all employees and new hires to be fully vaccinated for COVID-19 or be willing to receive the COVID-19 vaccination on or before the first day of employment.

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace.

NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to [Register to View] style="color:blue;text-decoration:underline">[Register to View] style="color:#333333">, providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1-[Register to View] . Please do not use this line to inquire about your application status.

NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies. Please see our [Register to View] style="color:blue;text-decoration:underline" target="_blank">policy for more information.