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Job Details

UnitedHealth Group

Practice Supervisor WellMed Irving (15356837)




Full Time


Irving, Texas, United States

Do you have compassion and a passion to help others? Transforming healthcare and millions of lives as a result starts with the values you embrace and the passion you bring to achieve your life’s best work.(sm)

This position is primarily responsible for managing the Care Coordinator. This position supervises, plans, coordinates, and directs staff performances of administrative and clerical duties in support of our patients. The Care Coordinator Supervisor is also responsible for training within the Care Coordinator role and preparation of a variety of reports and projects as assigned by their manager. The Care Coordinator Supervisor fills in for the Care Coordinators in their absence and is an escalation point for customer service questions and concerns. This position will be responsible for ensuring Care Coordinators complete duties in compliance with CMS and NCQA, and Health plan requirements for all Care Management programs,

Primary Responsibilities:

  • Plans, organizes, directs and controls activities of the Care Coordinator
  • Monitors the Care Coordinator workload and department coverage
  • Monitors quality in the department and coordinates with Care Coordinators on quality initiatives and expectations
  • Resolves patient’s inquiries, complaints or concerns regarding interactions with the staff and escalates to managers as appropriate
  • Runs necessary reports for the department to complete their daily responsibilities
  • Ensures effective and efficient customer communication and support
  • Creates clearly defined expectations, procedures, goals and incentives for each individual within the department
  • Provides training support to new and existing Care Coordinator staff
  • Supports staffing initiatives by screening, interviewing and selecting new employees for current job vacancies
  • Identifies and resolves problems and inconsistencies within the systems and identifies appropriate corrective procedures
  • Provides a superior patient experience by providing exceptional customer service
  • Communicates clearly and effectively both in person and on the phone to a variety of audiences including patients, care providers, physicians, pharmacists and other staff
  • Manages outgoing and incoming calls to/from patients and physician offices
  • Maintains current knowledge of health plan benefits and provider network including inclusions and exclusions in contract terms
  • Accurately inputs necessary data to keep patient’s records up to date
  • Confers with physicians, nurses, and other health personnel to provide complete, current, and accurate documentation
  • Analyzes and review data for completeness and accuracy of documentation according to CMS and NCQA standards
  • Other duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma or GED
  • 5+ years of experience in a physician’s office, clinical or hospital setting
  • 1+ years of supervisory experience
  • Experience related to patient education and/or motivational interviewing skills and self-management goal setting
  • Experience working with psychiatric and geriatric patient populations
  • This position requires Tuberculosis screening as well as proof of immunity to Measles, Mumps, Rubella, Varicella, Tetanus, Diphtheria, and Pertussis through lab confirmation of immunity, documented evidence of vaccination, or a doctor's diagnosis of disease
  • Full COVID-19 vaccination is an essential requirement of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance

Preferred Qualifications:

  • Undergraduate degree or post-graduate degree
  • 2+ years working with the Medicare Special Needs Population and/or Care Management Department
  • Good business acumen, especially as it relates to Medicare and Medicaid
  • Proficient computer skills, including Microsoft Word, Excel, Access and Outlook
  • Bilingual (English/Spanish) language proficiency
  • Excellent verbal and written skills
  • Ability to interact effectively with individuals and with multidisciplinary teams
  • Excellent organizational and prioritization skills

Physical & Mental Requirements:

  • Ability to lift up to 25 pounds
  • Ability to push or pull heavy objects using up to 25 pounds of force
  • Ability to sit for extended periods of time
  • Ability to stand for extended periods of time
  • Ability to use fine motor skills to operate office equipment and/or machinery
  • Ability to properly drive and operate a company vehicle
  • Ability to receive and comprehend instructions verbally and/or in writing
  • Ability to use logical reasoning for simple and complex problem solving

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers with WellMed. Our focus is simple. We're innovators in preventative health care, striving to change the face of health care for seniors. We're impacting 550,000+ lives, primarily Medicare eligible seniors in Texas and Florida, through primary and multi-specialty clinics, and contracted medical management services. We've joined Optum, part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to do your life's best work.(sm)

WellMed was founded in 1990 with a vision of being a physician-led company that could change the face of healthcare delivery for seniors. Through the WellMed Care Model, we specialize in helping our patients stay healthy by providing the care they need from doctors who care about them. We partner with multiple Medicare Advantage health plans in Texas and Florida and look forward to continuing growth.

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.