Rep, Forensic Services Specimen Processor Assistant (req94688)

Job Description

Rep, Forensic Services Specimen Processor Assistant- Lenexa, KS - Monday - Friday

Basic Purpose:
To provide client services and clerical support to the drug testing laboratory. These duties include: handling incoming client inquiries, documentation retrieval, collector certification statement preparation, delivery and retrieval; training and experience in performing and maintenance of chain of custody, and understanding proper remedial action in response to requests with adherence to established & regulatory guidelines set forth.

Duties and Responsibilities:

1. Handle incoming client inquiries, evaluation of protocol and take appropriate course of action.
2. Adhere to all SOP protocols as defined and applicable.
3. Troubleshoot requisition alterations and inactive accounts.
4. Minimum Interface with clients as necessary in a professional and courteous manner, while resolving issues in a timely manner.
5. Process TIQs.
6. Preparing, retrieving collector certification statements.
7. Maintain confidentiality of reports, correspondence, etc.
8. Actively participate in department meetings by providing constructive feedback.
9. Retrieving, faxing, organizing, and storing documentation, as needed.
10. Work with department supervisor to achieve production objectives.
11. Participate in training of new personnel when indicated.
12. Comply with all company policies, safety, and regulatory requirements as defined and applicable.
13. Other duties as assigned by the department supervisor.
14. Maintain entry fields for Collection Services for rejection.
15. Assist in gathering data for Litigation Packages.
Supervision Exercised: n/a

Qualifications:
Education Preferred: High School diploma or equivalent

Work Experience:
Office/Clerical, Customer Service, or Client Services experience preferred.

Physical and Mental:
Comfortable multitasking in a fast-paced office environment
Able to sit or stand for long periods
Work in a laboratory office environment and adhere to safety requirements
Other:
Proficient in Microsoft Office Suite
Excellent communication skills both written and verbal
Practical knowledge of computer systems
Commitment to Customer Satisfaction

req94688