Program Coordinator (Remote) (1 of 2) – Center for Deployment Psychology
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HJF is seeking a Program Coordinator to support the Center for Deployment Psychology located at Uniformed Services University in Bethesda, Maryland. HJF provides scientific, technical, and programmatic support services to CDP. This position is 100% remote.
CDP has the mission to lead the development of a community of culturally mindful and clinically competent providers through the delivery of high-quality training and education, the convening of experts, and the dissemination of research-based treatment and the latest topics in military behavioral health. This position provides administrative oversight of a multi-state training and referral program under the direction of a supervisor. As the main point of contact for attendees/providers, the incumbent coordinates training registrations, monitors pre/post training requirements, performs administrative support for online and in-person trainings, and facilitates registry membership. Represents the public face of the program to potential and current registry providers, handles a high volume of email traffic and communications, assists with various customer service tasks, builds provider relationships, troubleshoots questions/concerns, maintains numerous contact lists/groups, and tracks/updates program numbers. Applicants must possess the ability to provide customer service in a culturally sensitive, accessible, and inclusive manner that demonstrates a comprehensive understanding of diversity, equity, and inclusion.
NOTE: All HJF employees are required to be fully vaccinated against COVID-19. Proof of vaccination or an approved religious or medical accommodation will be required.
- Serves as the coordinator and main point of contact for a large number of attendees/providers from multiple states regarding registrations, attendance, and completion of online and live Tier One, Two & Three trainings. The incumbent works with HJF’s external partner to use the registration platform and performs various customer-service tasks to assist attendees/providers before, during and after trainings (e.g., handles email traffic and calls, tracks training activities/survey requirements, provides opening/closing training remarks, assists with continuing education administration, works closely with Program Manager on training schedule).
- Serves as the primary liaison and main point of contact for a large number of providers from multiple states for initiation and retention of registry membership. The incumbent works with HJF’s external partner to use the provider registry platform and performs a variety of customer service tasks to proactively monitor and assist with registry membership growth and engagement (e.g., checks licensure requirements, updates registry information, assists with portal set-up and registry procedures, handles email traffic and calls, addresses unresponsive providers per action plan).
- Develops and maintains current lists/groups of prospective attendees/providers to recruit trainees from multiple states as well as contact lists of trainees and registry members and National Guard Behavioral Health staff. The incumbent secures and updates state mental health professional licensure lists and performs a large number of internet searches to identify and update these lists/groups.
- On an ongoing basis, assists with program operations to include monitoring program activities/numbers, updating spreadsheets and internal documents, and setting up/running reports on participant status, trainings, registry membership and other program data. The incumbent attends/facilitates internal and partner meetings and stays informed of upgrades to registration and registry platforms.
- Works with supervisor to develop processes and maintain a current list of service members and veterans with diverse backgrounds to share their experiences at online and live Tier One trainings. The incumbent recruits and schedules service member/veteran speakers including coordinating speaker materials and walkthroughs.
- May perform other duties and responsibilities as assigned or directed by the supervisor.
Required Knowledge, Skills and Abilities: Highly organized, good attention to detail, strong computer and Microsoft office skills, comfortable learning registration and registry platforms, able to perform rote tasks with minimal supervision, skilled at coordinating and maintaining large contact lists/groups and tracking attendance/numbers. Strong customer service skills including professional communications in emails and calls and willing to troubleshoot busy email traffic/a variety of provider questions and concerns. Team player, flexible, open to feedback from supervisor/team. Ability to provide customer service in a culturally sensitive, accessible, and inclusive manner that demonstrates a comprehensive understanding of diversity, equity, and inclusion. Knowledge and understanding of the military desired but not required.
Minimum Education: Bachelor’s degree required.
Minimum Experience/ Training Requirements: Minimum 0-2 years of experience required.
Work Arrangement: This position is 100% remote.
Background/Security: Eligibility to obtain and maintain a Tier I investigation/Public Trust and a Common Access Card (CAC).
Employment with HJF is contingent upon successful completion of a background check, which may include, but is not limited to, contacting your professional references, verification of previous employment, addresses, education, and credentials, a criminal background check, drug screening, and a department of motor vehicle (DMV) check.
Any qualifications to be considered as equivalents, in lieu of stated minimums, require the prior approval of the Chief Human Resources Officer.