Spec Training / Patient Svcs (req96158)

Job Description

Spec Training / Patient Svcs - Atlanta, GA - Monday - Friday

Job Summary:

Under the direction of the Territory Manager, provides technical and non-technical training to all staff; writes and updates procedures; performs site visitations and process analysis; administers staff competency testing, conducts in-services and meetings; conducts interviews for externs and interacts with Patient Services management, IT management, Billing Management, Commercial Group and staff. Monitors Corporate Initiatives. May perform other related tasks as assigned.

Job Accountabilities:

• Provides technical and non-technical training to new and existing employees in the Patient Services Department:
• Computer functions i.e. Care360, QLS or other internal lab systems
• Specimen collection and processing
• Patient Care Gold Standards
• Quality control/assurance
• Patient Service Center Standard Operating Procedures (SOPs)
• Billing (including bad debt reductions)

Compliance:

• Safety and Environmental Health and Safety (EHS)
• Provides training for site leads, group leads and Supervisors
• Forensic urine collections (DOT and non-DOT collections) where applicable
• Develop, maintain and implement training materials and ensure consistency across the Region.
• Writes new procedures as directed.
• Implements roll out and required training of new procedures.
• Develops training material for customized training.
• Develops training material for new hire training.
• Develops training material for Site Leads, Group Leads and Supervisors.
• Performs site visitations and process analysis.
• Conducts site visits to verify adherence to SOPs, compliance, and safety.
• Conducts site visits to enhance performance of sites not meeting corporate metrics.
• Observes current processes, recommends improvements and assists with implementation.

Externship Program:

• Schedules and conducts externs interviews
• Assesses Phlebotomy skills
• Provides training for Externs
• Provides feedback to Territory Manager/Supervisor on extern performance
• Monitors and troubleshoot implementation of Corporate Initiatives
• Keeps a year to date spreadsheet for the territory on:
• Easypay
• Open Invoice
• PCGS
• E-learning
• Training Initiatives

Other duties

• Pilots and projects
• Performs UAT Testing where applicable

Job Requirements:

Language skills:

• Must be able to read and write reports and communicate effectively.
• Must be able to present material to be understood by a diverse group of individuals.

Critical thinking skills:

• Must be able to troubleshoot problems, provide solutions, and implement processes
• Must be able to prioritize work responsibilities and manage multiple projects simultaneously

Other skills and abilities:

• Must be able to work independently, develop training materials and participate in team oriented projects.
• Must have knowledge of computer applications (Microsoft product: word, excel, PPT, outlook,…) Practical knowledge in patient services data entry (QLS, IDAA, Care360)

Education:

• Required: High School Diploma
• Preferred: Associates Degree

Additional Certification:

• Phlebotomist Certification (where required based on State Regulations)
• Forensic urine collections (DOT/non-DOT) where applicable

Work Experience:

• 3-5 years of phlebotomy experience OR
• 3-5 years of relevant Training experience

Physical Requirements:

• Ability to stand and sit for extended periods of time
• Occasional overnight travel may be required.
• Specific vision abilities required by this job include color vision.
• The employee is required to drive including long distances

Other Requirements:

• Work effectively as a team member
• Ensure the confidentiality of patients, employees, and laboratory documents.
• The employee may on occasion be required to attend meetings or training sessions during the evening hours.
• Must have a valid driver’s license and clean driving record

req96158