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Job Details

Quest Diagnostics

Spec Training / Patient Svcs (req96158)




Full Time


Atlanta, Georgia, United States

Job Description

Spec Training / Patient Svcs - Atlanta, GA - Monday - Friday

Job Summary:

Under the direction of the Territory Manager, provides technical and non-technical training to all staff; writes and updates procedures; performs site visitations and process analysis; administers staff competency testing, conducts in-services and meetings; conducts interviews for externs and interacts with Patient Services management, IT management, Billing Management, Commercial Group and staff. Monitors Corporate Initiatives. May perform other related tasks as assigned.

Job Accountabilities:

  • Provides technical and non-technical training to new and existing employees in the Patient Services Department:
  • Computer functions i.e. Care360, QLS or other internal lab systems
  • Specimen collection and processing
  • Patient Care Gold Standards
  • Quality control/assurance
  • Patient Service Center Standard Operating Procedures (SOPs)
  • Billing (including bad debt reductions)


  • Safety and Environmental Health and Safety (EHS)
  • Provides training for site leads, group leads and Supervisors
  • Forensic urine collections (DOT and non-DOT collections) where applicable
  • Develop, maintain and implement training materials and ensure consistency across the Region.
  • Writes new procedures as directed.
  • Implements roll out and required training of new procedures.
  • Develops training material for customized training.
  • Develops training material for new hire training.
  • Develops training material for Site Leads, Group Leads and Supervisors.
  • Performs site visitations and process analysis.
  • Conducts site visits to verify adherence to SOPs, compliance, and safety.
  • Conducts site visits to enhance performance of sites not meeting corporate metrics.
  • Observes current processes, recommends improvements and assists with implementation.

Externship Program:

  • Schedules and conducts externs interviews
  • Assesses Phlebotomy skills
  • Provides training for Externs
  • Provides feedback to Territory Manager/Supervisor on extern performance
  • Monitors and troubleshoot implementation of Corporate Initiatives
  • Keeps a year to date spreadsheet for the territory on:
  • Easypay
  • Open Invoice
  • PCGS
  • E-learning
  • Training Initiatives

Other duties

  • Pilots and projects
  • Performs UAT Testing where applicable

Job Requirements:

Language skills:

  • Must be able to read and write reports and communicate effectively.
  • Must be able to present material to be understood by a diverse group of individuals.

Critical thinking skills:

  • Must be able to troubleshoot problems, provide solutions, and implement processes
  • Must be able to prioritize work responsibilities and manage multiple projects simultaneously

Other skills and abilities:

  • Must be able to work independently, develop training materials and participate in team oriented projects.
  • Must have knowledge of computer applications (Microsoft product: word, excel, PPT, outlook,…) Practical knowledge in patient services data entry (QLS, IDAA, Care360)


  • Required: High School Diploma
  • Preferred: Associates Degree

Additional Certification:

  • Phlebotomist Certification (where required based on State Regulations)
  • Forensic urine collections (DOT/non-DOT) where applicable

Work Experience:

  • 3-5 years of phlebotomy experience OR
  • 3-5 years of relevant Training experience

Physical Requirements:

  • Ability to stand and sit for extended periods of time
  • Occasional overnight travel may be required.
  • Specific vision abilities required by this job include color vision.
  • The employee is required to drive including long distances

Other Requirements:

  • Work effectively as a team member
  • Ensure the confidentiality of patients, employees, and laboratory documents.
  • The employee may on occasion be required to attend meetings or training sessions during the evening hours.
  • Must have a valid driver’s license and clean driving record