Job was saved successfully.
Job was removed from Saved Jobs.

Job Details

UnitedHealth Group

Field Director - Telecommute (16159935)




Full Time


Kansas City, Missouri, United States

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that is improving the lives of millions. Here, innovation is not about another gadget; it is about making health care data available wherever and whenever people need it, safely and reliably. There is no room for error. If you are looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to do your life's best work.(sm)

The Field Director, Credit Balance role will be responsible for the operational leadership of an assigned geographic territory of providers for the Credit Balance business unit. This position provides strategic leadership as well as day to day management for a team of Regional Account Managers (RAM) in the assigned territory, and is responsible for provider relationships at multiple levels, client satisfaction, and achieving/exceeding production targets for the assigned territory. Responsibilities include Developing and implementing strategy focused on achieving/exceeding production goals for team, building and maintaining multi-level provider relationships, and supervision and development of front-line staff. A member of the Credit Balance Field leadership team, the Field Director will also liaison with the National Directors, Credit Balance in understanding customer expectations and developing strategies and operational plans to address current and future business needs.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

  • Develops and implements strategic initiatives for assigned territory focused on driving results, developing team, and maximizing provider relationships at all levels
  • Establishes, builds, and maintains key provider (client) relationships at locations throughout the assigned territory. Responsible for managing relationships at all leadership levels at each provider within the territory
  • Is accountable for the meeting/exceeding P&L goals for the assigned territory. Manages the daily operation to ensure targets are achieved from a production, quality, and relationship perspective
  • Utilizes market knowledge to identify trends and develop and implement solutions. Communicates with leader and peers to ensure best practices are identified and shared
  • Owns the talent management process throughout territory with a focus on development of key performers, recruitment, succession planning and performance management
  • Provides ongoing technical and relationship coaching and training to team to ensure performance and developmental goals are achieved and maintained
  • Day to day management of a team of field based Regional Account Managers (RAM’s) providing strategic leadership, technical and operational coaching, and next level support
  • Represents field leadership on special projects as required

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Bachelor’s Degree
  • 3+ years of Operational experience
  • 3+ years of client management and/or account management experience
  • 3+ years of experience Managing teams - Must be able to effectively manage a field staff based at multiple customer locations
  • Experience interfacing with and presenting to direct reports, Sr. Leadership & matrix partners on a consistent basis
  • Solid financial acumen, the ability to establish aggressive goals & deliver results; able to successfully manage P&L
  • Able/willing to travel approximately 25% of the time for onsite visits and team meetings when company needs dictate
  • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualifications:

  • Experience in the Healthcare Industry
  • Experience with Payment Integrity
  • Experience running reports with Tableau or related platforms
  • Experience with MS Office Tools (specifically Word, Excel, and PowerPoint, designing presentations and presenting to stakeholders)
  • Ability to build and maintain multi-level customer relationships through communication, collaboration, and efficiency
  • Excellent attention to detail & time management skills; demonstrated ability to manage multiple priorities simultaneously
  • Proven ability to accurately assess risk and willingness to make independent decisions based upon those assessments
  • Anticipates and drives change through the organization, equipping staff to adapt quickly

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $82,100 to $146,900. The salary range for Connecticut / Nevada residents is $90,500 to $161,600. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.