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Job Details

UnitedHealth Group

IT Operations Engineer - Cordova, TN (16142771)




Full Time


Cordova, Tennessee, United States

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

Technology positions in Prospero are part of a dyad team of community-based clinicians and healthcare management professionals who support patients facing serious Illnesses. What makes your career greater with Prospero? You can improve the health of others and help heal the health care system. You can work within an incredible team culture; a clinical and business collaboration that is learning and evolving every day. And, when you contribute, you'll open doors for yourself that simply do not exist in any other organization, anywhere. #DICE

In this role as an IT Operations Engineer you must be able to work in a cross-functional team environment. Day-to-day work requires regular engagement and communication with many stakeholders for the handling of incidents; problems and issues; managing resolutions; change management corrective actions and root cause/lessons learned collection and dissemination of relevant information.

Primary Responsibilities:

  • Mid-day/evening engagement
  • Resolution of Incident Tickets, Data and Access Requests
  • Deployment preparation and implementation
  • Azure, Databricks and SQL Upgrades and maintenance
  • Strategic operational improvement initiatives
  • Operate, maintain, monitor and troubleshoot IT Infrastructure, hosted applications, jobs, pipelines, etc.
  • DevOps process and engagement
  • Collaborate closely with Product, Development and Quality Engineering Teams
  • Follow standard ITIL processes
  • Maintain technical documentation
  • Perform other duties as necessary to support company objectives

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Minimum 3-5 years IT Experience
  • Minimum 2-3 years’ experience within an IT Operations Role
  • Minimum 1-2 years’ experience working with Cloud Computing
  • Experience in migrating services to Public Cloud (Azure)
  • Knowledge of PAAS on Windows Azure Cloud Platform
  • Troubleshooting production issues and identifying root cause
  • Experience on supporting backend applications and databases including Databricks/ADLSv2, SQL, APIs, Microsoft Azure Service Bus, Azure DevOps or similar experience
  • Experience on Application Operations, Azure Devops and Azure Key Vault administration
  • ITIL Incident and change management process knowledge
  • Experience on Release and Build deployments
  • Experience with Networking tools and Network related troubleshooting
  • General experience with storage and backup administration
  • Experience with Active Directory/GPO/DHCP/DNS
  • Experience with monitoring tools (Eg: Azure Monitor, Dynatrace, etc.)
  • Experience with Service Now
  • Hands on Experience on Microsoft Azure
  • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualifications:

  • Bachelor's degree in Computer Science, or a related field
  • Domain Expertise Certificates depending on role:
  • Azure Certified
  • Microsoft Az-104 Certified

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm)

Prospero is transforming the status quo of approaching end-of-life care – we want our patients to live their best lives now, and we advocate for our team members to do the same. We provide equitable opportunities to all employees and applicants regardless of race, religion, gender, sex, age, physical ability, neurodiversity, and experiences; and we encourage all team members to come to work as their authentic selves. Supported and informed by Prospero’s interdisciplinary team committed to inclusion and diversity, Prosperity: A Coalition for Change, Prospero continues to grow by offering programs designed specifically for minority groups to guarantee equity within our organization. #DICE

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.