The Associate EHR Systems Analyst is responsible for achieving in-depth knowledge of the Epic system and serves as a bridge between end users and the EHR Team. He/she conducts regular day-to-day communication with the EHR Team, reviews the software, analyzes business operations, and works with Epic and MD Anderson Clinical/Business Representatives/Subject Matter Experts to tailor the system to fit MD Anderson's needs or to provide technical expertise in the design, implementation, and support of the EHR. On an as needed basis, he/she may perform in-depth analyses of workflows, data collection, report details, and other technical issues associated with the use of Epic software. He/she is also responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications.
Ensure no changes to production without an approved CMNF
Ensure no critical system exists without an alert mechanism.
Ensure no unplanned downtimes related to VDI, storage, RedHat, Epic SU's.
Ensure no scaling related outages (ex: mis calculating the number of users, load, or resources required)
Ensure all new infrastructure setup must have appropriate redundancy in all three data centers
Every other month patching for Epic ECSM stack to stay compliant with Information Security requirements. PCI servers need to be patched monthly with timely responses to audit inquiries.
Sherlock and Cherwell tickets not older than 1 week - exceptions should have daily updates on progress
Ensure minimal escalations from 4INFO & end users for all items in Cherwell Queue (both during business hours and afterhours)
Ensure all Epic Nova notes are reviewed/built without PMO or Leadership escalation for missed deadlines
Ensure GRC for both Epic and VDI are kept up to date and renewed yearly.
Attend the weekly PSR meeting and provide accurate progress updates on respective projects
Provide operational support for Epic deployments
Coordinate all Information Security items related to Firewall requests, security scans and patching for Epic servers
Assist in providing support and problem resolution to customers
Respond to requests in a timely manner while proactively communicating expectations for procedures, service arrival (ETA), or project deliverables to stakeholders
May participate in after-hours application support and downtime procedures
Obtain technical and workflow knowledge of assigned applications to better troubleshoot and resolve incident
Liaison, Networking Skills and Business knowledge:
Collect information regarding potential system enhancement and workflow resolution to customers
Establish liaison relationships with customers and OneIS to provide effective technical solutions and customer service
Collaborate with senior analysts to obtain technical and workflow knowledge of business operations
To provide innovative, quality, and sustainable IT solutions and services. Our success is driven by our people through Integrity and Trust, Partnership, and Quality.
Promotes trust, respect, support, and honestly with customers and each other.
Commits to being a good partner focused on building productive, collaborative, and trusting relationships with our customers and each other.
Models a commitment to excellence and strives to continually improve. Achieves desired outcomes, usability, and value that exceed expectations of others and our own.
Standards & Testing:
Adhere to standard operating procedures and maintain build and testing standards (SME Signoff or governance sign off)
Adhere to the best practices set by IS division as well as MDA policies, procedures, and standards
May assist with document preparation as needed for the implementation of enhancements
Follow documented change control processes
May perform testing to ensure that solutions are technically sound
Build, Content Management and System Configuration:
Implement requested changes or projects for the system in a timely manner while proactively communicating with end users
Maintain / troubleshoot build within EHR
Modify Epic content as prescribed by the project team
Participate in the implementation/optimization efforts
Focus on patient safety when analyzing system configuration and enhancements
Perform low risk/complex system maintenance as needed with supervision
Perform routine revisions to meet build metrics
Other duties as assigned
Education Required: Bachelor's Degree
Experience Required: None
Strong ability to successfully manage multiple tasks at any given point, strong relationship building skills & communication skills.
Superior problem solving, organizational, decision-making, written, oral and interpersonal skills
Certification Required: None
Technical Certifications (Microsoft, Redhat, Networking, Security)
Onsite Presence: Is Required
It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. [Register to View]
- Requisition ID: 151842
- Employment Status: Full-Time
- Employee Status: Regular
- FLSA: exempt and not eligible for overtime pay
- Work Week: Days
- Fund Type: Hard
- Work Location: Hybrid Onsite/Remote
- Pivotal Position: No
- Minimum Salary: US Dollar (USD) 62,500
- Midpoint Salary: US Dollar (USD) 78,000
- Maximum Salary : US Dollar (USD) 93,500
- Science Jobs: No