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Job Details


UnitedHealth Group

Patient Care Coordinator - Destin, Florida (16394944)

Healthcare

All

Yearly

Full Time

No

Destin, Florida, United States

Energize your career with one of Healthcare’s fastest growing companies.

You dream of a great career with a great company – where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.

This opportunity is with one of our most exciting business areas: Optum – a growing part of our family of companies that make UnitedHealth Group a Fortune 5 leader.

Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.

Positions in this function are responsible for checking in, scheduling and staffing patient visits, creating / completing clinician visit log, nurse billing, verifying nursing visits and visit authorizations are obtained, and management of patient medical records.

The primary role of the Patient Care Coordinator is to support the nursing team with scheduling patient visits for home - based, alternate care settings and ambulatory infusion suites were applicable, and creating / completing clinician visit logs confirming nursing visits for timely billing. Additional responsibilities include triage of patient phone calls, as well as tracking, faxing and timely follow up of physician orders.

The Patient Care Coordinator also performs other duties as needed based on experience level, including but not limited to assisting with intake tasks.

This position is full - time, Monday - Friday. Employees are required to work our normal business hours of 8:00 AM - 5:00 PM. Our office is located at 495 GRAND BLVD., SUITE 206, MIRAMAR BEACH, DESTIN, FLORIDA.

Values Based Competencies:

  • Integrity Value: Model and Ensure Ethical Behavior
    • Comply with Applicable Laws, Regulations and Policies
    • Demonstrate Integrity
    • Require Integrity and Ethical Behavior from Others
  • Compassion Value: Deliver Value to Customers
    • Maximize Customer Growth and Retention
    • Optimize the Customer Experience
  • Relationships Value: Lead and Develop People
    • Bring in the Right Talent
    • Develop People
    • Drive Employee Engagement
    • Foster Teamwork and Collaboration
    • Learn and Develop Self
    • Leverage Diversity and Inclusion
  • Relationships Value: Communicate Effectively
    • Communicate with Impact
    • Influence and Negotiate
    • Listen Actively
    • Present Effectively
  • Innovation Value: Lead Change and Innovation
    • Demonstrate Emotional Resilience
    • Implement Innovative Solutions
    • Manage Change
  • Performance Value: Drive Sound, Disciplined Decisions
    • Apply Financial Knowledge
    • Make Decisions to Drive Action
  • Performance Value: Drive High - Quality Execution
    • Communicate Clear Direction
    • Drive Operational Excellence
    • Manage Execution

Primary Responsibilities:

  • Responsible for the coordination and scheduling of patient visits in the home and / or AIS, as applicable
  • Assures timely consistent communication with company personnel and outside providers, in particular with patients, caregivers, and other agencies
  • Assists with nurse training on Click scheduling and other applications, serving as a resource for questions and troubleshooting as experience deepens
  • Tracks / documents and faxes nursing orders (POT / 485’s) and supplemental physician orders for timely return with appropriate signatures
  • Assists with triaging of patient phone calls for nursing
  • Assists with the management of Click scheduling, timesheets, and activity recording for Optum Infusion nurses
  • Assists with staffing patient visits to subcontracted home health agencies, including sending / retrieving all required documentation for patient management
  • Confirms Clinician Visit Logs (CVLs) to meet Company nurse visit billing goals; includes review of nurse visit notes for accurate, consistent information during the confirmation process and facilitation of updates when needed to achieve timely nurse billing
  • Verifies appropriate nursing visit authorization is obtained at Intake, and collaborates with DON when visit needs exceed authorization
  • Monitors patient hospitalizations and / or events for completion of the required Performance Improvement Program (PIP) event reports by the reporter
  • Generates reports through CPR+, Carelink 2.0, Nursing Dashboards and Click as requested
  • Attends / assists in Branch / Regional nurse meetings
  • Assists with ordering and restocking of nursing supplies as needed
  • Verifies patient demographics during the visit scheduling process at start of care (SOC)
  • Complies with Company policy regarding the timely completion of required training programs (LearnSource and other programs as assigned); completion of common review-self evaluations; and entry of daily time in Global Self - Service (GSS) system

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma / GED (or higher)
  • Knowledge of / experience with Microsoft Office applications
  • Ability to work with a cross - functional team of professionals including dietitians, pharmacists and pharmacy technicians, nurses, case managers, discharge planners, physicians, outside nursing agencies, patients, families, and caregivers
  • Ability to work any 8-hour shift between the hours of 8:00 AM - 5:00 PM from Monday - Friday
  • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualifications:

  • Medical Knowledge OR Terminology

Soft Skills:

  • Excellent interpersonal, communication, and organizational skills

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at [Register to View]

Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. [Register to View]

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: #RPO, #RED