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Job Details

UnitedHealth Group

Manager Care Advocacy - Telecommute (16390884)




Full Time


San Diego, California, United States

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

Manages activities of a specific team of Intake Counselors or Access Clinicians organized by primary shifts. Supervises routine performance and communicates pertinent information to team members.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

  • Manages daily operations for afterhours, including weekends
  • Meets weekly and/or as needed with Intake Counselors or Access Clinicians
  • Monitors and oversees telephone queue, monitors call flow and triage calls
  • Disperses current information for team regarding new clinical requirements, procedures, policies, etc.
  • Actively participates in training of new staff
  • Provides daily supervision to team members
  • Performs telephone intakes, inputs clinical information into case management system
  • Provides Access Manager with feedback about team members for use in supervision and evaluation
  • Serves as a liaison with other departments
  • Coordinates and enters individual service plans for clients with specific treatment needs
  • Available to staff to assist with client calls requiring additional customer service or clinical expertise
  • Accesses and use electronic databases for the recording of clinical information

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Master’s Degree or Doctorate within human services such as psychology, sociology or equivalent
  • Active and clear California License: LMFT, LCSW, Psychologist and/or LPC Licensed professional cannot be on probation and/or no pending corrective actions
  • 2+ years post graduate degree providing direct clinical services: psychosocial assessments, individual therapy, substance use disorder drug/alcohol treatment, case consultation with multidisciplinary team; case management; develop treatment plans with short/long-term goals; maintain confidential files; in-service trainings and discharge planning
  • Proven mastery of UBH intake procedures, computers, etc.
  • Demonstrated excellent communication skills, ability to give feedback and provide leadership to a varied staff
  • Demonstrated willingness to maintain contact, monitor performance, and direct operations with a designated set of employees
  • Experience working with diverse multi-ethnic/socioeconomic populations; myriad of psychological disorders and addictions

Preferred Qualifications:

  • Solid computer skills, ability to navigate around a Windows based environment
  • Supervisory experience
  • Community mental health experience
  • Demonstrated knowledge of Managed Care Principles or managed care experience
  • Bilingual: Spanish, Vietnamese, Tagalog, Arabic, Farsi

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Careers at OptumCare. We're on a mission to change the face of health care. As the largest health and wellness business in the US, we help 58 million people navigate the health care system, finance their health care needs and achieve their health and well-being goals. Fortunately, we have a team of the best and brightest minds on the planet to make it happen. Together we're creating the most innovative ideas and comprehensive strategies to help heal the health care system and create a brighter future for us all. Join us and learn why there is no better place to do your life's best work.(sm)

OptumCare is committed to creating an environment where physicians focus on what they do best: care for their patients. To do so, OptumCare provides administrative and business support services to both owned and affiliated medical practices which are part of OptumCare. Each medical practice part and their physician employees have complete authority with regards to all medical decision-making and patient care. OptumCare’s support services do not interfere with or control the practice of medicine by the medical practices or any of their physicians.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $82,100 to $146,900. The salary range for Connecticut/Nevada residents is $90,500 to $161,600. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment