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Job Details


Director Operations





Upper Darby, Pennsylvania, United States


Drives and directs the assigned Regional Business Services through assigned Operations staff and other assigned Regional teams/resources. Provides direction in consultation with the RVP on all facets of Regional Business Services. Key areas of responsibility include customer service, quality patient care, operations, business development, acquisitions, joint ventures and denovos, and team development. Influences business decisions and provides strategic direction, oversight and vision for assigned region. Collaborates with Director of Operations on various strategic initiatives throughout the Region.


  • Directs and oversees the dialysis business of the assigned facilities within a defined area through effective leadership and management of customer service, quality patient care, marketing of FMS and responsible fiscal management. Coordinates operation strategies and activities to ensure the provision of outstanding quality patient care and dialysis services while adhering to regulatory and company guidelines and requirements ensuring efficiency and economy

  • Participates in the development of area strategic plans, goals and objectives ensuring alignment with those of the region, division and company. Implements, disseminates and administers operations strategies and objectives to ensure the achievement of the division's and company's goals and objectives. Implements facility-specific and area quality goals and action plans in order to achieve FMS quality standards.

  • Provides leadership, support and guidance to facility management including clinical and technical managers and other support.

    • Provides informal feedback on an ongoing basis and formal feedback in the annual performance evaluation process to identify and develop talent

    • Manages the staffing through the appropriate hiring, firing and disciplinary actions in collaboration with HR.

    • Ensures and promotes the development of the area management team/succession planning through coaching, training and leadership development.

  • Direct and control the broad activities of the business unit(s) through the interpretation, application and implementation of company-wide policies and processes appropriate to the functional area(s).

  • Ensure that budgets and schedules are within company requirements with significant organizational responsibility for the overall control of planning, staffing, budgeting, expense priority management, and recommendation and implementation changes of current methods.

  • Review and comply with the Code of Business Conduct and all applicable company policies and procedures, local, state and federal laws and regulations.

  • Partner with the key departments to secure Area success in their Regional Business Services:

    • Education Coordinators, Lead Social Workers, and Lead Dieticians are part of the weekly (daily if needed) communication for successful training of all staff.

    • Regional Quality Managers are to attend QAI meetings, assist with survey preparedness, and will be available during inspection.

    • Regulatory Compliance Manager will assist with survey preparedness, and will be available during inspection.

    • BioMed to attend QAI meetings, review of reports, assist with customer preparation for surveys and will be available during inspections.

  • Requires the ability to influence and gain acceptance from others in sensitive situations, without damage to the relationship.

  • Regularly interacts with senior management or executive levels on matters concerning several functional areas, divisions, and/or customers.

  • Ensure all employees within the assigned team(s) understand and comply with the Code of Business Conduct and all applicable company policies and procedures, local, state and federal laws and regulations; establishing and maintaining effective internal systems and controls to promote compliance.

  • Provide leadership, guidance and coaching for all Directors of Operations to maintain an engaged and productive workforce; partnering with Human Resources on employee matters.

  • Effective manage complex decision making process with significant organizational impact, managerial and budgetary responsibilities.

  • Interact with all levels of the organization to manage the business. Regularly interact with executives and/or major customers. Regular interaction with GVPs, Presidents.

  • Where applicable, direct all Joint Venture duties as assigned by the RVP, which would include scheduling JV meetings, attending JV meetings, reporting minutes to JV Ops., and serving as the liaison between the Region and the JV partners.

  • Assist with various special projects as assigned within Region or Group

    • Regulatory Oversight

    • Acquisition assimilation

    • Provide technical guidance.

    • Admissions

    • ESCO's if applicable

  • Other related duties as assigned.

Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.


  • The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Travel up to 60% locally and regionally.


  • At the discretion of the RVP.


  • Bachelor's degree required with concentration in Business, Finance or Healthcare preferred or RN degree with equivalent (3-5 years) healthcare management experience in lieu of bachelor's degree.


  • 6+ years' experience, with at least 3 years in a management role.
  • Demonstrated experience with multisite management.
  • Strong business acumen.
  • Strong interpersonal skills with the ability to communicate with all levels of management through diplomacy and tact.
  • Excellent oral and written communication skills.

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.