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Job Details


UnitedHealth Group

Pharmacy Care Technician

Healthcare

All

Full Time

On Site

No

Schaumburg, Illinois, United States

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

The Clinical Engagement Services Center team provides a variety of clinical services, such as: Adherence, Diabetes, Fraud Waste & Abuse, Medication Therapy Management, and Retrospective Drug Utilization.

The team comprises of clinical pharmacists, certified pharmacy technicians and customer service representatives that complete various functions to successfully meet the operational requirements of each clinical service.

The Pharmacy Care Technician will report into the Operations Team Manager. This role involves working in a call center environment making outbound calls to engage members in order for pharmacists to complete consultations. In addition, to working in a matrix team environment to complete daily operational tasks that provide support for the overall maintenance of the Clinical Engagement Services Center

If you are located in Schamburg, IL, Columbia, MD or Franklin, TN, you will enjoy the flexibility to telecommute* as you take on some tough challenges.

Primary Responsibilities:

  • Schedule pharmacist consultation appointments with members that participate in any of the clinical programs operationally supported by the Clinical Engagement Services Center
  • Document provider feedback in clinical database
  • Manage various incoming fax queues to ensure all provider feedback is appropriately captured
  • Report PHI related incidents in a timely manner and in accordance with HIPAA requirements
  • Document and store all returned mail based on standard operating procedures
  • Provide outstanding customer service to all inbound / outbound calls
  • Perform miscellaneous auxiliary functions essential to the efficient operation of the department
  • Collaborate in various department meetings and forums to enhance processes and share tips to increase workflow efficiency
  • Participate in User Acceptance Testing for projects that impact the Clinical Engagement Services Center
  • Other duties as assigned by Operations Team Manager

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

  • Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
  • Medical Plan options along with participation in a Health Spending Account or a Health Saving account
  • Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
  • 401(k) Savings Plan, Employee Stock Purchase Plan
  • Education Reimbursement
  • Employee Discounts
  • Employee Assistance Program
  • Employee Referral Bonus Program
  • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
  • More information can be downloaded at: [Register to View]

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Bachelor’s Degree with 1+ years of experience in Pharmacy and/or PBM business OR High School Diploma/GED with 3+ years of experience in Pharmacy and/or PBM business OR 3+ years of PBM Business experience
  • Current Pharmacy Technician license in state of residence
  • Intermediate level of proficiency in Microsoft Word, Outlook, and Excel
  • Live within a commutable distance of the Schaumburg IL, Columbia MD, or Franklin TN regional area
  • Flexibility to work rotating shifts between the hours of 8:00am and 8:00pm CST, Monday through Friday
  • You will be asked to perform this role remotely or in an office setting or other company location if asked
  • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state, and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualifications:

  • Prior call center experience taking inbound and/or making outbound calls
  • Active National Pharmacy Technician Certification
  • Bilingual (fluent in medical terminology) in Spanish, Mandarin, Cantonese, Korean, Russian, Vietnamese, or Polish
  • Previous Pharmacy Benefit Management (PBM) experience

Soft Skills:

  • Strong written and verbal communication skills
  • Highly motivated and self-directed
  • Ability to interact cross functionally within the organization
  • Demonstrates interpersonal and problem-solving skills – Ability to ask questions to understand patient needs while having empathy and actively listening
  • Strong telephonic skills – Ability to speak clearly and communicate with senior citizens and healthcare professionals
  • Capable of defusing conflict appropriately with strong conflict management skills
  • Excellent attention to detail, time management, organizational, and prioritization skills and ability to balance multiple priorities

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers with OptumRx. We’re one of the largest and most innovative pharmacy benefits managers in the US, serving more than 12 million people nationwide. Here you’ll fill far more than prescriptions. As a member of one of our pharmacy teams, you’re empowered to be your best and do whatever it takes to help each customer. You’ll find unrivaled support and training as well as a wealth of growth and development opportunities driven by your performance and limited only by your imagination. Join us. There’s no better place to help people live healthier lives while doing your life’s best work.(sm)

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO, #Green