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Job Details

UnitedHealth Group

LVN Triage Nurse Dallas, TX (14371649)




Full Time


Dallas, Texas, United States

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

$1,500 Sign On Bonus for External Candidates

**PLEASE NOTE** The Sign On Bonus is only available to external candidates.

Candidates who are currently working for a UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time, or per diem basis

(“Internal Candidates”) are not eligible to receive a Sign On Bonus.

The LVN Telephone Nurse is a part of the Call Center team, but with a unique focus on delivering healthcare to patients telephonically. This position is devoted to the delivery of care in an ambulatory setting with the emphasis on disease prevention, health maintenance, and patient satisfaction. This individual works closely with clinical office staff and non-clinical phone staff to facilitate optimal healthcare and support to patients and their families in a call center setting.

Primary Responsibilities:

  • Provides safe, compassionate and focused nursing care to individual patients with predictable health care needs
  • Assists, contributes and participates in the nursing process by performing a focused assessment on individual patients over the telephone to collect data and gather information
  • Reports and documents the assessment information and changes in patient conditions to an appropriate clinical supervisor or clinician via telephone or tasking procedures in the EMR
  • Uses clinical reasoning based on established evidence-based policies, procedures and guidelines for decision-making
  • Implements aspects of the nursing care plan over the telephone, including emergency interventions under the direction of an appropriate clinical supervisor
  • Over the telephone, contributes to the development and implementation of teaching plans for patients and their families with common health problems and well-defined health needs.
  • Participates in evaluating effectiveness of nursing interventions
  • Acts as a float in the call taking areas facilitating clinical questions for non-clinical personnel, while also participating in scheduling internal and external referrals, office appts., lab and other diagnostic testing
  • Prepare patients by answering questions over the phone regarding examinations and treatments
  • Perform phone assessments to determine the patient level of care needed. The patient may be able to supply values such as (i.e. weight, blood pressure, medical history, health maintenance and chief complaint) to aid in the telephonic assessment. All information obtained will be documented as an phone message into the patient’s EMR records
  • Scans all referral letters, progress notes and diagnostic results into patient’s EMR per clinical protocol and tasks providers for review and sign-off per protocol
  • Prioritize and process telephone and email messages… as well as medication refill requests, from patients and provide feedback and answers to patient/provider/pharmacy per physician protocol. Assignment of tasks to physicians, associate providers and clinical staff accordingly
  • Capture, document, and authorize non-narcotic maintenance dosed medications in accordance with clinical standards and physician orders.
  • Perform other duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Associate’s Degree, Diploma or Bachelor’s Degree from an accredited college or university
  • LVN License
  • Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance

Preferred Qualifications:

  • 2+ years nursing experience in a clinical setting

Physical Demands & Working Conditions:

Varied activities including standing, walking, reaching, bending, lifting. Requires full range of body motion including handling and lifting patients, manual and finger dexterity and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 100 pounds. Requires corrected vision and hearing to normal range. Requires working under stressful conditions or working extended hours.

Special Requirements:
Verbal and writing ability required to communicate effectively in informing employees of activities and policies. Numerical ability required. Ability to receive, comprehend, and carry out instructions; ability to work safely with equipment, supplies, and materials; ability to comply with attendance requirements; ability to comply with Human Resource policies. Knowledge of EMRs.

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies now require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles require full COVID-19 vaccination as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

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Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: LVN, LVN Medical Office, Triage Nurse, Dallas, TX, Texas, Oak Cliff, Garland, Highland Park, University Park, Mesquite, Balch Springs