Senior NOC Technical Support Specialist (Night Shift) (R23404_Temecula)
Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home.
We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.
Department OverviewThe Network and Security Operations Center provides 24x7 monitoring and incident response services for 9-1-1 Public Safety Answering Points (PSAP).
Under general supervision, this position will perform duties as outlined in the Network and Security Operations Center Standard Operating Procedures with a focus on network/systems infrastructure troubleshooting and reporting. Primary responsibilities include but are not limited to network monitoring and management, recording and resolving customer issues in a timely manner utilizing the provided software tool sets. Typical solutions being supported include Windows Desktops, Windows Servers, Linux Servers, Out of Band Management Solutions (modems), and networking devices (switches, routers and firewalls).
Senior technicians will provide ongoing technical training and process instruction to members of staff. Duties will include training development and delivery, knowledge and process contributions, chronic case management, and incident management.
This is a Night Shift position. Work schedule will be Monday through Friday, 10:00 p.m. to 6:30 a.m. Pacific Time.
2+ years of technical support experience in a customer-facing IT service organization
Prior experience in a Level 2 or higher technical escalation role
Microsoft MCP or MCSA certifications desired
Cisco CCENT or CCNA certification a plus
VMWare vSphere or other virtual machine support experience a plus
Network monitoring dashboard experience; Solarwinds, ScienceLogic, Nagios, Federos, HP OpenView, or similar platforms
Endpoint administration experience for security, patch, and backup management; McAfee, Ivanti, Acronis, or similar management software
Use of ServiceNow or Remedy for case and incident management
Exceptional written and verbal communication skills
Minimum of a high school diploma
1+ year of experience in customer service, call centers, or NOC support
Must be able to obtain background clearance as required by government customer
Motorola Solutions has implemented a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Any employee who is not vaccinated must wear a mask at all times when at a Motorola Solutions site or otherwise meeting with other Motorola Solutions employees or customers. Employees who have submitted proof of vaccination must follow site-specific or local mask requirements. Additionally, certain local governments or Motorola Solutions' customers may have vaccine requirements that apply to some of our employees.
Referral Payment PlanNo
Our U.S. Benefits include:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits effective Day 1
- 401K with Company Match and Day 1 vesting
- 9 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!
Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.