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Job Details


Technical Support Representative Tier 1

Installation, Maintenance, and Repair

All

Yearly

Full Time

No

Westminster, Colorado, United States

Company Overview

Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home.

We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.


Department OverviewEnvysion, now a Motorola Solutions company, is a leading provider of enterprise video security and business analytics solutions for the quick-service restaurant and retail industries.

Envysion's cloud-based solution integrates video systems with sales data to proactively identify potentially fraudulent transactions and optimize operations without the need to monitor hours of video footage.
Job Description

We are seeking a Technical Customer Support Rep Tier I to join our Solutions Delivery team. This position will assist customers by phone with troubleshooting and incident creation to resolve customer issues. This position will support and resolve customer’s issues, create/update trouble tickets, and work between multiple systems. Ideal candidates will possess excellent customer service skills, technical skills, and have a willingness to learn, be trained and develop key technical skills to support Envysion customers.

Responsibilities:

  • Provide first level phone support, performing problem recognition, research, isolation in a Linux environment, resolving hardware & software issues or escalating issues to Tier 2 team

  • Assist inexperienced or nontechnical end users in resolving issues

  • Diagnoses browser and networking issues

  • Records and/or maintains accurate information within ticketing system

  • Interfaces directly with customers to ensure their issue(s) are resolved and a superior customer experience is provided

  • Work in a team environment

  • Coordinating, working with and following up on work performed by field techs

Qualifications:

  • High School diploma or equivalent

  • 2+ years of Inbound/outbound technical support center experience

  • Customer facing experience preferred

  • Proficient in configuring and troubleshooting production services a plus

  • Possess technical aptitude for performing technical tasks to resolve customer issues

  • Ability to work in a high intensity, fast paced environment

  • Must have excellent customer service skills and manage time well, working with multiple clients at the same time

  • Must be able to communicate empathetically, logically and clearly

Hourly range for this position in Colorado is: $18.00 - 19.00 per hour.


Basic Requirements
  • High School diploma or equivalent
  • 1+ years of Inbound/outbound technical support or customer support center experience

Vaccine Requirement

Motorola Solutions has implemented a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Any employee who is not vaccinated must wear a mask at all times when at a Motorola Solutions site or otherwise meeting with other Motorola Solutions employees or customers. Employees who have submitted proof of vaccination must follow site-specific or local mask requirements. Additionally, certain local governments or Motorola Solutions' customers may have vaccine requirements that apply to some of our employees.


Travel RequirementsNone
Relocation ProvidedNone
Position TypeNew Grad
Referral Payment PlanYes

Our U.S. Benefits include:

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits effective Day 1
  • 401K with Company Match and Day 1 vesting
  • 9 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!


EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.