Field Support Engineer
Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home.
We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.
Department OverviewMotorola Solutions (NYSE: MSI) is a global leader in mission-critical communications and analytics.
At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Our technology platforms in mission-critical communications, command center software and video security & analytics, bolstered by managed & support services, make cities safer and help communities and businesses thrive. At Motorola Solutions, we are ushering in a new era in public safety and security.
Avtec, a Motorola Solutions Company, offers technology and services that help public safety, business, energy, transportation, and government organizations orchestrate their missions. Dispatchers at major airlines, utilities, railroads, and public safety agencies have been using Avtec products and services to orchestrate their critical missions since 1979, with thousands of systems installed.
Responsible for integrating systems into complex customer operational environments and interfacing with customers over the telephone/in person in order to analyze and resolve technically complex problems.
Essential Duties and Responsibilities:
Prepares and configures Scout for integration into complex customer systems.
Completes installation, testing and acceptance of Scout in complex customer systems.
Prioritize and provide customer support and technical issue resolution via e-mail, phone and other electronic medium.
Determine most cost-effective repair/resolution to minimize customer downtime.
Enter and track issues in a tracking database, keeping customers apprised of work status, and drive all issues to closure.
Must be able to relay detailed instructions to customers and interpret documents including technical operating manuals and maintenance instructions.
Escalate product performance issues (software/hardware) within the tools provided (Salesforce, Rally, etc.) and work with Senior Support Engineers and Senior System Implementation Engineers towards resolution.
Provide after-schedule support on an as needed basis.
Work collaboratively with the Sales team to support pre-sales system designs and technical presentations.
Provide on-site end user training.
Coordinates design of subsystems and integration of total system.
Confers with other functional team personnel to clarify or resolve problems and develop corrective action, method improvement to resolve problems for complex issues.
Responsible for systems-level development and testing requirements involves finalizing approved Vendor Lists and design of components which are unavailable.
Uses computer assisted engineering and design software and equipment to perform engineering and design tasks.
Must be able to travel 75% of time.
Self-motivated with the ability to work well both in groups and independently.
Ability to scope effort and coordinate work to meet Project and customer timelines.
Excellent written & verbal communication skills.
Strong ownership, personal accountability and interpersonal skills a must.
Great peer to peer collaboration, troubleshooting and attention to details.
Service minded individual with solid integrity that thrives under pressure.
A can-do attitude with desire to learn, grow and contribute to the IT awareness of Avtec Engineering teams.
Growth Mindset constantly looking to better oneself
Windows OS/Applications configuration and troubleshooting
IP Network troubleshooting
SQL Database a plus
IP Radio Technologies a plus
IP Telephony a plus
Associate's or Bachelor's degree in computer science, IT, engineering, or related field OR 1+ years of experience in software, networking, IT, public safety, wireless or related field
Motorola Solutions has implemented a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Any employee who is not vaccinated must wear a mask at all times when at a Motorola Solutions site or otherwise meeting with other Motorola Solutions employees or customers. Employees who have submitted proof of vaccination must follow site-specific or local mask requirements. Additionally, certain local governments or Motorola Solutions' customers may have vaccine requirements that apply to some of our employees.
Position TypeNew Grad
Referral Payment PlanYes
Our U.S. Benefits include:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits effective Day 1
- 401K with Company Match and Day 1 vesting
- 9 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!
Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.