Field Service Technician
Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home.
We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.
Department OverviewAt Motorola Solutions, we help people be their best in the moments that matter. We help firefighters see around buildings and police officers see around street corners. Our work is very meaningful, impactful, and cutting edge and we invite you to explore it. We are the Best!
Motorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems.
The FSO (Field Service Organization) is responsible for supporting the implementation and maintenance of highly technical communications systems at customer locations. To accomplish this goal we work closely with Customers, System Managers, Engineers, Sales teams, Project Managers, System Technologists and Service Partners.
As you provide onsite and remote technical support of specialized communications systems and product applications, your public safety customers in Central Indiana will look to you as a trusted technical advisor. The Field Service Technician is responsible for maintenance, optimization, testing and documentation of the complex communications systems throughout the territory. The Field Service Technician will have the opportunity and exposure to use cutting edge and creative solutions to solve your customers communications issues.
This position is a dedicated field service position that covers Central Indiana. It allows self motivated employees manage their own schedule and respond to customer issues without direct supervision. It will require strong people skills to work closely with Motorola’s customers and subcontractor (MSS) community, as well as Motorola sales, engineering, project management, customer service teams, and other 3rd party vendors.
Duties will also include:
Perform preventative maintenance routines to ensure proper system operation with focus on trend analysis and documentation of results
Develop solutions to difficult technical problems encountered as part of system maintenance, upgrades or support issues
Identify and solve customer problems quickly during stressful situations
Stay familiar with the latest technologies and troubleshooting techniques
Team with engineering, project management and sales personnel to develop creative solutions to exceed customer expectations
The ideal candidate will have experience with logging recording systems, RF interfaces, wired/wireless communications systems and networking equipment.
The ideal candidate will have a unique combinations of both strong multi-site RF communications system and computer/networking skills are required.
The ideal candidate will have at least one network certification:
The ideal candidate will demonstrate high level systems expertise and have a minimum of 2 years of related experience with the following equipment:
Motorola Base Stations (STR series, GTR series, Quantar, etc.)
Motorola Consoles (MCC7500, MCC7100)
Various network backhaul technologies (T1, PTP, VPN, MPLS, MW, etc)
Computer IP Networks and Configuration
Experience working with RF Infrastructure Technologies to include Motorola SmartZone, Smartnet, Console Systems, ASTRO Conventional and Trunked equipment is strongly preferred
The ideal candidate will have excellent skills in the use of various communications test equipment including:
Communication System Analyzers
Ethernet Link test sets
T1 Test Sets
TIMS (Transmission Impairment Measurement Set)
Digital RF Power Meter
- The ideal candidate will have excellent communication skills allowing them to build strong relationships with customers and their vendors, service partners, and other departments within Motorola
The ideal candidate will be self-motivated and self-managed to perform the required duties at a distance from direct supervision.
The ideal candidate will be capable of performing maintenance of server hardware/OS and software infrastructure and troubleshooting to resolve system/application related issues.
The ideal candidate will be proficient with Microsoft Office products and Motorola Radio Programming Software suite.
Must have a current, valid driver’s license and no traffic violations
Must be able to obtain background clearance as required by government customer
Must be able to work in an on call (24/7) rotation
2 year Associate's in Electronics or IT preferred OR 2+ years field experience as a System Technician
Motorola Solutions has implemented a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Any employee who is not vaccinated must wear a mask at all times when at a Motorola Solutions site or otherwise meeting with other Motorola Solutions employees or customers. Employees who have submitted proof of vaccination must follow site-specific or local mask requirements. Additionally, certain local governments or Motorola Solutions' customers may have vaccine requirements that apply to some of our employees.
Referral Payment PlanYes
Our U.S. Benefits include:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits effective Day 1
- 401K with Company Match and Day 1 vesting
- 9 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!
Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.