Job was saved successfully.
Job was removed from Saved Jobs.

Job Details


Labcorp (Drug Development)

Cust Svc Support Rep - Davenport, IA (2235343)

Office and Administrative Support

All

Yearly

Full Time

No

Davenport, Iowa, United States

LabCorp is seeking a Customer Service Support Representative to join our team in Davenport, IA. This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide product education and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer centric team in an innovative company.

Work Schedule: Monday - Friday 8:00AM-4:30PM; additional hours and rotating weekends as needed.

Location: Davenport, Iowa

Job Duties/Responsibilities

  • Act a liaison between LabCorp, the customer base and patients
  • Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
  • Speak with customers in a courteous, friendly, and professional manner using protocol procedures
  • Inquire, clarify, and confirm customer requirements and understanding of the solution
  • Provide additional customer education and information as needed
  • Qualify and establish inbound new customers requesting LabCorp's products and services
  • Work in multiple databases to research complex issues and questions
  • Notify clients of test results in a timely and accurate manner
  • Review test forms for accuracy and report any discrepancies
  • Participate in activities designed to improve customer satisfaction and business performance
  • Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance

If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!

Labcorp is proud to be an Equal Opportunity Employer:

As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, age, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.

For more information about how we collect and store your personal data, please see our [Register to View] [Register to View] target="_blank">.