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Job Details


Unilever

Customer Analytics Associate (R-42151)

Office and Administrative Support

All

Yearly

No

Montreal, Missouri, United States

Background & Purpose of the Job

The Customer Analytics Associate reports directly to the Analytics Lead. This position is responsible for providing analytical support & insights to Ecommerce Team within Canada

The focus of the Customer Analytics Associate position is to provide analytical support on Unilever’s Customers regarding customer management information. The position is responsible for proactively analyzing and reviewing information on current business, identifying opportunities or potential problems within information being analyzed and other tasks as assigned.

Main Responsibilities (including but not limited to)

  • Draw observation and deliver trends & insights related to a Customer and category. You will be using diverse data sources including Customer Sales, AC Nielsen, Shipment information, competitive market activity, and internal planning sources

  • Executing and maintaining reports for performance, planning, forecasting and trends to aid in analyzing Unilever’s and our customers’ performance

  • When presented with a business problem, you will play a key role in leveraging data and visualization tools to aid in decision making and to illustrate insights and recommendations from data.

  • Helping to maximize efficiencies in both how and what data we use to deliver reporting as well as help the team make decisions

  • Providing metrics around historical promotional activity

  • Assist in preparation of reporting for business reviews and Joint business planning for the Customer

  • Deliver analytic insights that help the team decide optimal assortment recommendations for in store displayers

  • Creation and management of Field priorities to drive action in store with the Retail Team

  • Ad hoc analytic requests from different areas of the business including Brand and Trade

  • Receives information related to customer/consumer complaints and adverse reactions. Immediately notifies and provides collected information to Customer Service and CEC (Consumer Engagement Centre).

  • All work will be Unilever Canada

  • Collaborate with team within Unilever and customer to share best practice analysis

  • You are a born leader: You seek fresh opportunities, insisting on innovation and never settling for “good enough.” You take pride in delivering work to the highest standards.

  • You are a strategy guru: You love to think outside the box and imagine new possibilities for the business. You are a visionary, creating strategies to drive business growth and inspiring others along the way.

  • You love to win, and have fun doing it: You believe in taking the lead in the marketplace versus following. You have a positive attitude about the company's future and a passion for winning.

  • You are a changemaker: You know there is always a way we can improve results and you are committed to helping others see those possibilities.

  • You are a dot connector: You are good in problem solving; possess initiative and drive to solve problems with limited direction and raise analyses beyond reporting

Requirements & Skills:

  • Undergraduate degree required

  • Previous Ecomm experience/ Internships and a grasp of how Ecommerce functions within CPG

  • Previous analytical experience an asset

  • Personal leadership and Owners mindset

  • Self-motivated, Service minded, solution-focused attitude

  • Detail oriented, yet mastered the ability to prioritize and manage workload effectively

  • Strong analytical skills – can leverage technology & tools such as Excel, Pivot Tables, PowerPoint,

Power BI or Data visualization to move from observation to insight. Experience with some of these tools an asset

  • Experience with Nielsen and data manipulation (MTrack, Homescan, etc.) an asset

  • Curious in nature and constantly seeking to learn

  • Works well in teams (as there is significant exposure to cross-functional teams)

Examples of some specific tasks and some automated tasks

  • Customer Point of Sale data Scorecards

  • Customer Deal Sheets

  • Performance reporting & takeaways

  • Ad Tracking & Insight

  • POS Maintenance

  • Sales trends and insights drawn from Insights beyond observation = the “So What”?”

  • Customer Ad Hoc Requests

  • Overview of Competitive activities

  • Customer Joint Business Planning support

  • Customer Listing files

  • Post Evaluation of Events and Reccomendations

  • On-going Analytics training provided

At Unilever you are more than your job title, you are part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. And work alongside brilliant and inspiring business leaders and colleagues. If you want to feel proud of what you do and make others proud too, join us.

Unilever Canada is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability, genetic characteristics, and a conviction for which a pardon has been granted.

Contexte et but du rôle

L’associé d’analyse client relève directement du gestionnaire des analyses. Ce poste est responsable de fournir un soutien analytique ainsi et que d’apporter des recommandations à l’équipe du développements de la clientèle.

Principales responsabilités

Formuler des observations, dévoiler les tendances ainsi que recommander des idées pour améliorer les ventes, à l’aide de diverses sources de données telles que le POS client, AC Nielsen, l’information sur les expéditions, l’activité concurrentielle du marché et les sources de planification internes.

Développer et maintenir des rapports de planification, de prévision, de tendances du marché pour aider à analyser les performances d’Unilever et de nos clients.

Lorsqu’on vous présentera une problématique d’affaires, vous jouerez un rôle clé dans la recherche de la solution. Le choix des données ainsi que comment les utiliser pour prendre les bonnes décisions sera important dans le succès de la solution proposée. Votre capacité de présenter ces informations d’une façon percutante contribuera à la prise de décision.


Voici quelques autres exemples de types de responsabilités ; fournir des indicateurs clés basés sur l’historique des activités promotionnelles, aider à la préparation des rapports pour les revues d’affaires et faire des recommandations d’assortiment ainsi que d’outils de marchandisage. Les responsabilités inclues aussi la création et la gestion des priorités de bannière pour les représentants ainsi que les feuillets de vente.

Exigences et compétences :

Diplôme de premier cycle requis

Expérience analytique antérieure (un atout)

Leadership et esprit entrepreneurial

Motivé, désir de contribuer au succès de l’équipe, attitude axée sur la solution

Souci du détail, excellente capacité de gestion des priorités et de la charge de travail

De solides compétences analytiques – capacité maximiser l’utilisation de la technologie et des outils tels qu’Excel, tableaux croisés dynamiques, PowerPoint, Tableau, Power BI ou Visualisation de données pour passer de l’observation à la recommandation.

L’expérience avec Nielsen et la manipulation de données (MTrack, Homescan, etc.) est un atout.

Travaille bien en équipe (exposition significative aux équipes interfonctionnelles)

Curieux dans la nature et un désir constant d’apprendre.

Désir de de développer dans le but de grandir dans l’entreprise et passer à d’autres niveaux de gestion.

Exemples de tâches
Rapport POS ; les développer, les maintenir et en tirer des conclusions

Rapport mensuel des ventes
Rapport de suivi de performance des innovations
Rabais client
Suivis des annonces circulaires
Suivis des demandes clients
Vue d’ensemble des activités concurrentielles
Suivis de mise en liste des innovations
Analyse de performance des promotions

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Unilever Canada is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability, genetic characteristics, and a conviction for which a pardon has been granted.

If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at [Register to View] target="_blank" [Register to View] >opens in a new window. Please note: These lines are reserved for individuals with disabilities in need of assistance and are not a means of inquiry about positions or application statuses.

Unilever Canada est une organisation engagé à la diversité et à l'inclusion pour stimuler nos résultats d'affaires et créer un meilleur avenir chaque jour pour nos employés, les consommateurs globaux, les partenaires et les communautés. Nous croyons qu'un effectif diversifiée nous permet de faire correspondre nos ambitions de croissance et de stimuler l'inclusion dans l'entreprise. Tous les candidats qualifiés recevront la considération pour un emploi sans égard à la race, la couleur, la religion, le sexe, l'orientation sexuelle, l'identité ou l'expression de genre, l'âge, l'origine nationale ou ethnique, l'état matrimonial, la situation familiale, l'invalidité, les caractéristiques génétique, et une condamnation pour laquelle un pardon a été accordée.

Si vous êtes une personne handicapée qui a besoin d'aide à tout moment au cours de notre processus de recrutement, veuillez communiquer avec nous au [Register to View] target="_blank" [Register to View] >opens in a new window. Veuillez noter: ces lignes sont réservées aux personnes handicapées ayant besoin d'aide et ne sont pas un moyen d'enquêter sur les postes.