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Job Details


Altice USA

eComm Specialist

Office and Administrative Support

All

Full Time

On Site

No

Piscataway, New Jersey, United States


We are Altice USA; a family of businesses that includes Optimum, Optimum Mobile, Optimum Business, A4 advertising, Cheddar, and News12. Our common goal is connecting our customers to friends and family, shows they love, advertising that resonates and news that matters. We're building a workforce that thrives on collaboration, inclusion, and innovation. We hope connecting you to a potential role is just the beginning.

Are you an enthusiastic and diligent self-starter? Do you have a genuine interest to deliver the very best customer experience with each consumer and customer contact? The eCommerce specialist warmly responds to customer service inquiries, resolving issues, and making sure customers are happy with both our products and support. This is a great opportunity to show your sales skills over email and chat! Great base + commission opportunity!


Responsibilities
  • Provide high value-added sales, primarily by chat and email, to potential customers or to expand services to existing customers, who visit our branded web site, by accessing the customers' needs and push all Altice products and services.
  • Meet Altice technology, product, and service sales targets, in a commission driven environment, by engaging customers through explanation of the overall value, features and benefits of all products and service, and promotions specifics for each region.
  • Enter pertinent information to customer accounts accurately using proper service codes and one-time charges while working in multiple systems simultaneously
  • Respond appropriately and professionally to questions from pending and current customers regarding sales related issues.
  • Utilize rapport building to proactively attempt to upsell customers to additional ancillary products by probing, customizing offer and rebutting objections
  • Maintain an advanced and current knowledge base of Altice products
Qualifications
  • High School diploma or GED required, two years college preferred.
  • Experience selling in a performance managed environment that is a technology focused with high volume sales through email and chat.
  • Must be able to engage customers with excellent interpersonal skills, focus on rapport building, listening, and questioning skills, in a fast-paced sale, commission based, and customer service environment.
  • Computer skills using Windows based systems, including databases & billing systems required.
  • Must be able to exhibit strong grammar and spelling as wells as written and oral communications skills to a standard as set by Altice.
  • Requires flexibility to work evenings, weekends, holidays, overtime and changes in shift depending on the needs of the business.

Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

Altice USA, Inc. collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.