Returns Order Management Coordinator
Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home.
We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.
Department OverviewReporting to the Manager, Customer Order Management, you will facilitate the order management process including order entry, operations fulfillment and shipping. Key responsibility will be to drive solution-oriented decisions, collaborating closely with cross-functional business partners (both internal and external) to ensure orders are fulfilled accurately and efficiently. You will be working closely with the Business Operations Specialist team to ensure that commitments given to customers are accurate and on time. You will contribute to the company’s overall order management strategy to help ensure we have a seamless and efficient end to end process.
Providing excellent customer service to our customers and Sales team;
Accurate entry of orders, returns and other data into ERP system;
Providing returns order status information to customers;
Communicating order changes in a timely and professional manner;
Providing basic technical product information
Supporting customer service related requests
Following established processes and procedures for order processing
Support more experienced team members with daily tasks
Excellent Business English and communication skills
Willingness to work in a mixed-shift approach
Self-motivated, with an aptitude for customer satisfaction
Detail oriented, organized and a strong multi-tasker
Ability to work well under pressure
Collaborative, likes to work in teams
Good Problem Solving Skills
Intermediate proficiency in Microsoft Office (Outlook, Excel, Word)
University degree (bachelor of business administration / master) or in progress
Motorola Solutions has implemented a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Any employee who is not vaccinated must wear a mask at all times when at a Motorola Solutions site or otherwise meeting with other Motorola Solutions employees or customers. Employees who have submitted proof of vaccination must follow site-specific or local mask requirements. Additionally, certain local governments or Motorola Solutions' customers may have vaccine requirements that apply to some of our employees.
Travel RequirementsUnder 10%
Referral Payment PlanNo
Our U.S. Benefits include:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits effective Day 1
- 401K with Company Match and Day 1 vesting
- 9 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!
Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.