*UPGRADE IN PROGRESS* -- CareerCircle platform upgrades will occur between Monday June 27th 10PM Eastern Time through Tuesday June 28th 4AM Eastern Time.&nbsp; The system may be intermittently unavailable during this timeframe.&nbsp;&nbsp;

*UPGRADE IN PROGRESS* -- CareerCircle is upgrading its capabilities and as a result the system may be temporarily unavailable as we bring new capabilities and infrastructure online to better serve our members.&nbsp; If you receive an error during this timeframe please bear with us as we're working to improve our system and you may need to retry that operation at a later time.&nbsp; &nbsp;

<div> Come Create at Ricoh If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in yourself At Ricoh, you can:<ul> <li>Choose from a broad selection of medical, dental, life, and disability insurance options.</li> <li>Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.</li> <li>Augment your education with team member tuition assistance programs.</li> <li>Enjoy paid vacation time and paid holidays annually.</li> <li>Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.</li> </ul>POSITION PROFILE The Customer Liaison position is assigned to manage specific customer activity over a set of customer accounts within an offsite location. In addition to delivering certain contracted services, this position is responsible for interfacing with the client to determine the best way to meet current and future needs and for building a positive relationship with the customer in order to grow the account. May have on-site/off-site or third-party job coordination and/or job consulting responsibility. Will maintain a high level of customer interaction with a focus on growing volume and new business. In some cases, this position may also be responsible for technical support for equipment, production and job requirements. This is an exempt position that requires specific customer knowledge. This position operates in a 24-hour, 7day a week, 365 days a year environment which can include weekends and holidays. JOB DUTIES AND RESPONSIBILITIES * Interface with customers to manage higher-level work or job requirements requiring a specific production knowledge or skill. * May serve as on-site/off-site sales coordinator for presales ad steady state engagements. * Responsible for quoting commercial and transactional print type projects. * Performs other duties as assigned. </div>

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Specialist I, Customer Liaison

<div> Come Create at Ricoh If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information--how it is collected, stored, managed, and shared--to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in yourself At Ricoh, you can:<ul> <li>Choose from a broad selection of medical, dental, life, and disability insurance options.</li> <li>Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.</li> <li>Augment your education with team member tuition assistance programs.</li> <li>Enjoy paid vacation time and paid holidays annually.</li> <li>Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.</li> </ul> <div> POSITION PROFILE Provides direct hands on support within a legal office environment setting. Performs various office support tasks which may include one or more of the following areas of responsibility: copy, production, and scanning, fax, mail and shipping, records support, direct floor support, hospitality assistance, conference room set up and scheduling, receptionist backup, and light facilities support. A Senior Legal Onsite Service Specialist must possess a high level of presentation skills, interpersonal etiquette, and customer service skills to communicate with senior level attorneys, partners, clients, opposing counsel, vendors, staff, and others. This position reports directly to a Site Manager, Site Supervisor, or an Assistant Site Manager. JOB DUTIES AND RESPONSIBILITIES<ul> <li>LEGAL ENVIRONMENT JOB RESPONSIBILITIES</li> <li>Possess the legal background to understand client matter work flow, such as:</li> <li>Charge back to firm and/or clients for work, supplies, hours, etc.</li> <li>Familiar with legal technologies and software such as document management systems as well as cost recovery and charge back systems (examples: Copitrak/Equitrac, etc.).</li> <li>Familiar with legal records management processes.</li> <li>Familiar with processes and documents such as: closing binders, depositions, transcripts, briefs, addendums, filings, discovery, judgments, knowledge of court systems, and the proper delivery of items and documents within the court system.</li> <li>Assists with scheduling needed equipment, labor, and supplies for offsite trial(s).</li> <li>OTHER DUTIES AND RESPONSIBILITIES</li> <li>Responsible for interacting and providing professional level support to executive level end users at various levels, including: legal assistants, firm administration, project managers, paralegals, associates, and partners.</li> <li>Work to accurately produce jobs and projects according to required deadlines. Job and project deadlines may be short and require composure and professionalism.</li> <li>Runs all copier equipment including high volume copy machines, fax services, postage meter, and personal computer.</li> <li>Performs tasks and utilizes equipment such as: paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, and electric stapler.</li> <li>Handles time sensitive documents that are confidential in nature.</li> <li>Works to provide quality and accurate reproduction, scanning, or project work.</li> <li>Responds to customer inquiries including the necessary coordination and calculation of time required to complete the requested task.</li> <li>Provide imbedded support to specific floors or integrated practice groups.</li> <li>Assist with coordinating projects that will be completed off site.</li> <li>Maintains logs for billing and assists in calculating charges for work or jobs performed.</li> <li>Maintains logs and work records to be utilized for tracking, management reports, inventory, and ordering of supplies.</li> <li>Distributes incoming mail and packages to designated drop points as well as office supplies and fax transmissions.</li> <li>Delivers completed reproduction work to pre-determined delivery areas. This may include delivery areas outside of the customers office location.</li> <li>Deliveries and pickups may require travel between offices or another office location.</li> <li>Performs duties related to the shipping and receiving of materials and packages.</li> <li>Performs filing duties in conjunction with specific customer requests, which may include 'purging' and archiving old documents.</li> <li>Performs duties of scanning, file conversion, file naming, and encryption.</li> <li>Performs FTP (File Transfer Protocol) between computers and files for printing.</li> <li>Manage TOC (Table of Contents) -- first page of electronic file.</li> <li>Perform duties that involve OCR (Optical Character Recognition) files to assist with key word search.</li> <li>Performs file formatting for printing in programs such as Microsoft Office Suite and Adobe Acrobat Pro.</li> <li>Performs daily quality checks on convenience copiers to ensure proper functionality.</li> <li>Responds to errors or troubled copy machines. Also works to clear paper jams.</li> <li>Maintains daily meter and service logs.</li> <li>Stocks and organizes convenience copier areas.</li> <li>Straightens, organizes, and manages firm conference and meeting rooms.</li> <li>Assists facilities with box moves, office moves, and occupant moves.</li> <li>Assists facilities with light maintenance duties.</li> <li>May perform occasional cleaning duties.</li> <li>May require periodic overtime on nights and weekends, including off-hour emergency response.</li> <li>Performs other duties as assigned.</li> </ul> Additional Pay Details: Compensation range is $20.00 - $22.00 </div></div>

Legal Office Clerk

<div> Come Create at Ricoh If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information--how it is collected, stored, managed, and shared--to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in yourself At Ricoh, you can:<ul> <li>Choose from a broad selection of medical, dental, life, and disability insurance options.</li> <li>Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.</li> <li>Augment your education with team member tuition assistance programs.</li> <li>Enjoy paid vacation time and paid holidays annually.</li> <li>Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.</li> </ul>POSITION PROFILE Under the direction of the Enterprise Services Manager (ESM) or Area Operations Manager (AOM) this key position supports daily operations, implementations, expansions, and administration of all Managed Services Accounts within an assigned operational area with varying sizes. Undertaking all customer support tasks in external customer/client facilities The Area Customer Service Coordinator is responsible for a broad knowledge of Ricoh Service Excellence Methodology, complete knowledge of account service delivery requirements and Ricoh portfolio of offered solutions. Delivers operational support by assisting MS leadership by supplementing onsite personnel at various customer locations performing a wide range of duties requiring a versatile skill set and ability to adapt to varying industries. Additionally, they are required to support various locations for reasons that may include vacation, absences, training, implementations, etc. throughout assigned operational area. JOB DUTIES AND RESPONSIBILITIES<ul> <li>An integral member of the service team by supporting the daily operations for all contracted services at customer accounts within a geographical area</li> <li>Assists management with process improvement, procedural testing and validation and ensuring field compliance with operational best practices.</li> <li>Support the Field Implementation Managers with the implementation of new customer accounts and service expansions.</li> <li>Assists with onboarding new team members and cross training peers</li> <li>Assists with the development of Site Procedure Guides and sharing best practices throughout geographical area.</li> <li>Routinely inspects Site Procedures Guide for accuracy and compliance</li> <li>Knowledgeable of all contracted services within assigned customer accounts</li> <li>Performs daily visual inspection of site services and Ricoh and customer compliancy to safety.</li> <li>Provide feedback on site experience via survey tool or any other forms to help improve the customer experience, internal and external.</li> <li>May require standing in" for absences or vacations of the onsite resources, that may also include site management.</li> <li>Provides, executes, and supports all aspects of services, which entails traveling to and from various accounts.</li> <li>Creates and maintains a customer-focused environment.</li> <li>Responsible for customer satisfaction by engaging end-user feedback.</li> <li>Responsible for escalating customer issue to ESM/AOM and support the resolution to completion.</li> <li>Communicates effectively and responds quickly to customer and end user communication</li> <li>Collects data and is knowledgeable of the tools and methods used for the completion of the Monthly Operations Review as directed</li> <li>Performs other duties as assigned</li> </ul></div>

Multi Site Print Support

<div> This Position offers $1000 sign on bonus for new Ricoh members! Come Create at Ricoh If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in yourself At Ricoh, you can:<ul> <li>Choose from a broad selection of medical, dental, life, and disability insurance options.</li> <li>Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.</li> <li>Augment your education with team member tuition assistance programs.</li> <li>Enjoy paid vacation time and paid holidays annually.</li> <li>Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.</li> </ul>POSITION PROFILE This position will work closely with office administration to ensure we present a positive face to the external world. This position includes, but is not limited to, greeting outside callers/clients, managing conference room scheduling, preparing for key client visits (signage, work space prep, etc), and handling client travel arrangements where necessary. This individual would also be charged with assisting with any group company activities - - parties, group functions, department meetings, etc. JOB DUTIES AND RESPONSIBILITIES * Coordinate catering for agency meetings with support staff and caterers * Maintain and update Support Staff database * Assist with audio visual equipment for agency and client meetings * Back up support for Team Assistants * Where/when appropriate, the individual will also be asked to help with other departmental/non-client business activities. * Perform other duties as assigned. Additional Pay Details: Compensation range is $20.91 - $24.50 </div>

Guest Services Representative

Come Create at Ricoh If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in yourself At Ricoh, you can:<ul> <li>Choose from a broad selection of medical, dental, life, and disability insurance options.</li> <li>Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.</li> <li>Augment your education with team member tuition assistance programs.</li> <li>Enjoy paid vacation time and paid holidays annually.</li> <li>Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.</li> </ul>POSITION PROFILE Accountable for daily operations of small to medium site and manages small team. Manages contracted services including, but not limited to: Copy services, Courier Services, Managed Print services, Hospitality, Imaging and Mail services. Responsible for assessing talent, staff career development and conducts performance management activities & employee counseling with support from assigned leadership JOB DUTIES AND RESPONSIBILITIES<ul> <li>Responsible to manage daily operations of a small-medium size site while managing a small team of direct reports</li> <li>Prioritizes multiple and competing priorities. Communicates team vision and priorities while creating a helpful and positive work culture to maximize retention.</li> <li>Demonstrates working knowledge of Ricoh products and offerings by efficiently using existing products/processes or provides alternatives to opportunities and situations.</li> <li>Manages total production labor percentages by achieving percentage of production worker labor and quality control labor established by the company.</li> <li>Improves quality of operations while consistently applying effective implementation and management of RICOH Service Excellence tools.</li> <li>Ensuring achievement of Service Level Agreements, the Site Manager is responsible for working with the customer to improve business processes, with support of AOM/ESM or NOM.</li> <li>Creates and maintains a customer-focused environment with regular end-user feedback and customer satisfaction surveys, focusing on business retention, customer service</li> <li>Ensures the quality of operations for shift by assisting in the achievement of goals in Audit and Deadline standards and compliance, utilizing tools and best practices.</li> <li>Ensures that location is properly staffed by matching employee skills and equipment with production demands.</li> <li>Motivates employees and recognizes their accomplishments in a timely manner leveraging the Ricoh Recognizes programs.</li> <li>Clearly communicates job expectations/consequences of direct reports by training, cross training, coaching, counseling, directing, evaluating the work of subordinates to increase their work output and work quality.</li> <li>Identify training and performance planning targets through the development of assigned staff through Individual Development Plan Management</li> <li>Responsible for evaluating team member performance and providing career development and training opportunities.</li> <li>Maintains formal contact with the customer on a daily basis</li> <li>Must possess an in-depth understanding of the client's requirements, with support of AOM/ESM or NOM.</li> <li>Identify gaps/scope creep in service delivery and adjust process documentation to work within the client or Ricoh framework while ensuring financial responsibilities are met</li> <li>Facilitates resolution of issues concerning pricing, orders-in and invoicing by interacting and communicating with sales department.</li> <li>Is responsible for creating/supporting site required reporting, customer presentations and business reviews to ensure alignment with contractual requirements and value add reporting, with support of AOM/ESM or NOM.</li> <li>Performs other duties as assigned.</li> </ul>

Site Manager

<div> Come Create at Ricoh If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information--how it is collected, stored, managed, and shared--to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in yourself At Ricoh, you can:<ul> <li>Choose from a broad selection of medical, dental, life, and disability insurance options.</li> <li>Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.</li> <li>Augment your education with team member tuition assistance programs.</li> <li>Enjoy paid vacation time and paid holidays annually.</li> <li>Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.</li> </ul>POSITION PROFILE Under the direction of the Enterprise Services Manager (ESM) or Area Operations Manager (AOM) this key position supports daily operations, implementations, expansions, and administration of all Managed Services Accounts within an assigned operational area with varying sizes.Undertaking all customer support tasks in external customer/client facilities The Area Customer Service Coordinator is responsible for a broad knowledge of Ricoh Service Excellence Methodology, complete knowledge of account service delivery requirements and Ricoh portfolio of offered solutions. Delivers operational support by assisting MS leadership by supplementing onsite personnel at various customer locations performing a wide range of duties requiring a versatile skill set and ability to adapt to varying industries. Additionally, they are required to support various locations for reasons that may include vacation, absences, training, implementations, etc. throughout assigned operational area. JOB DUTIES AND RESPONSIBILITIES<ul> <li>An integral member of the service team by supporting the daily operations for all contracted services at customer accounts within a geographical area</li> <li>Assists management with process improvement, procedural testing and validation and ensuring field compliance with operational best practices.</li> <li>Support the Field Implementation Managers with the implementation of new customer accounts and service expansions.</li> <li>Assists with onboarding new team members and cross training peers</li> <li>Assists with the development of Site Procedure Guides and sharing best practices throughout geographical area.</li> <li>Routinely inspects Site Procedures Guide for accuracy and compliance</li> <li>Knowledgeable of all contracted services within assigned customer accounts</li> <li>Performs daily visual inspection of site services and Ricoh and customer compliancy to safety.</li> <li>Provide feedback on site experience via survey tool or any other forms to help improve the customer experience, internal and external.</li> <li>May require standing in" for absences or vacations of the onsite resources, that may also include site management.</li> <li>Provides, executes, and supports all aspects of services, which entails traveling to and from various accounts.</li> <li>Creates and maintains a customer-focused environment.</li> <li>Responsible for customer satisfaction by engaging end-user feedback.</li> <li>Responsible for escalating customer issue to ESM/AOM and support the resolution to completion.</li> <li>Communicates effectively and responds quickly to customer and end user communication</li> <li>Collects data and is knowledgeable of the tools and methods used for the completion of the Monthly Operations Review as directed</li> <li>Performs other duties as assigned</li> </ul></div>

Area Customer Service Coordinator

Come Create at Ricoh If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information--how it is collected, stored, managed, and shared--to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in yourself At Ricoh, you can:<ul> <li>Choose from a broad selection of medical, dental, life, and disability insurance options.</li> <li>Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.</li> <li>Augment your education with team member tuition assistance programs.</li> <li>Enjoy paid vacation time and paid holidays annually.</li> <li>Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.</li> </ul>POSITION PROFILE This position is responsible for supporting the operations within a print center. The Site Coordinator in this position must have strong communication skills as they will be in communication with the customer and employees daily. The Site Coordinator will also know the production workflow of this site, and must have computer skills, excel, and office 365 application ability. Responsible for performing the contracted office services including, but not limited to: Copy services, Courier Services, Front Desk, Managed Print services, Hospitality, Imaging and Mail services. Job Duties and Responsibilities<ul> <li>Responsible for daily operations of print services, copy center, or scanning facility including operating office equipment such as: PC, Copiers, Multifunction Devices, production equipment</li> <li>May be responsible for: Courier Services, Reception Services, Switchboard Operations, Shipping & Receiving, Delivering and Processing of Mail.</li> <li>Maintain email/calendar management and front desk organization</li> <li>Answering phone calls and emails within a timely manner</li> <li>Responsible for all job intake (emails, form field, calls, and web portal) The jobs will be into software called printsmith vision</li> <li>Taking payments and sending invoices and receipts in timely manner</li> <li>Handles formal contact with the customer, on a daily basis.</li> <li>Responsible for effective implementation and management of RICOH Service Excellence programs.</li> <li>Inspections, reporting facility related issues, lending support as required.</li> <li>May include interaction with contracted vendors, facility management and occupants.</li> <li>May be responsible for Conference room coordination and A/V equipment resource management.</li> <li>Maintains positive internal working relationships with all department employees by communicating in a professional manner.</li> <li>Collects and provides data to assigned leadership and customer. May include completing monthly reports to customers with support from assigned leadership.</li> <li>Ensures financial responsibilities are met.</li> <li>Performs other duties as assigned.</li> </ul>

Office Coordinator and Print Services

<div> Come Create at Ricoh If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information--how it is collected, stored, managed, and shared--to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in yourself At Ricoh, you can:<ul> <li>Choose from a broad selection of medical, dental, life, and disability insurance options.</li> <li>Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.</li> <li>Augment your education with team member tuition assistance programs.</li> <li>Enjoy paid vacation time and paid holidays annually.</li> <li>Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.</li> </ul>POSITION PROFILE Ricoh USA is looking for talented individuals to join our team as a Field Services Support Representative. As a global technology leader, our Field Services Support Representatives provide onsite support to Ricoh's full line of office products. Ricoh USA also partners with leading technology companies to provide onsite support for products in the robotics, cash recycling, intelligent locker, and smart kiosk industries. JOB DUTIES AND RESPONSIBILITIES In this role, you will make an impact in the following ways:<ul> <li>Completing preventative maintenance and/or general repair activities on Ricoh office products or third-party products at the customer site with minimal direction.</li> <li>Engaging with customers in a courteous, polite, and professional manner.</li> <li>Applying the use of specialized training and following documented procedures and policies to diagnose and complete product repairs, including replacing required parts and supplies.</li> <li>Completing training in line with skill and business requirements.</li> <li>Adhering to all our relevant Health, Safety & Environmental policies, procedures, and legislation and reports any issues / incidents to their supervisor.</li> </ul>Compensation and Benefits<ul> <li>Hourly compensation range commensurate with job duties and competitive market requirements.</li> <li>The final salary offer will be determined after taking into account relevant factors, including a candidate's qualifications and experience, where appropriate. Compensation includes eligibility for a quarterly Short Term Incentive bonus based on individual, team, and company performance.</li> <li>Employee are compensated for the use of their personal vehicle, through a federally regulated and accredited reimbursement program.</li> <li>At Ricoh USA, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.</li> </ul>Physical Requirements:<ul> <li>Ability to lift/move 50 or more pounds, stand, climb, bend, kneel, stoop, and reach freely.</li> <li>Ability to work both indoors and outside in all-weather and sit/drive for daily travel.</li> </ul>Ricoh offers a full portfolio of benefit and employee programs such as:<ul> <li>Quarterly Short-term Incentive Program (bonus program)</li> <li>Medical Coverage</li> <li>Vision Coverage</li> <li>Dental Coverage</li> <li>Short/Long Term Disability</li> <li>401K program, with Company Matching</li> <li>Term Life and AD-D Insurance</li> <li>Spouse and Dependent Life Insurance</li> <li>Flexible Spending Account</li> <li>EAP and Work Life Benefits</li> <li>Paid Time off Benefits including Vacation, Sick, and Holiday</li> </ul></div>

Field Services Support Representative

<div> Come Create at Ricoh If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of informationhow it is collected, stored, managed, and sharedto unlock the potential in every organization. We deliver services and technologies that inspire our customers success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in yourself At Ricoh, you can:<ul> <li>Choose from a broad selection of medical, dental, life, and disability insurance options.</li> <li>Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.</li> <li>Augment your education with team member tuition assistance programs.</li> <li>Enjoy paid vacation time and paid holidays annually.</li> <li>Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.</li> </ul> <div> POSITION PROFILE Responsible for an efficient and quality pick-up, relocation, and delivery, of office equipment in a safe manner. Installation and networking of gear may be necessary during overall delivery to customer. The quality and professionalism in which driver conducts himself can have a direct impact on future customer purchase decisions. Driver to provide basic training on the device(s) being delivered. Position requires all federal DOT requirements be met. Meet all Delivery Safety Standards. Other primary responsibilities include providing support, quality assurance, training, and general direction to other drivers. Direct back-up to Lead Driver, when applicable, Delivery and Install Supervisor, and Mgr. JOB DUTIES AND RESPONSIBILITIES<ul> <li>Ensures equipment is safely delivered to the correct location.</li> <li>Maintains log books in accordance with DOT regulations (Electronic or manual)</li> <li>Responsible for pre and post trip reviews and ensures that his/her vehicle van/truck is safe and clean to operate and is compliant with all DOT and state laws</li> <li>Performing pick-up of product at same time as delivery, thus minimizing costs</li> <li>Performs basic connected installations, such as the ability to setting up IP addresses, downloading print drivers, remove hard drivers when required, back-up and upload customer's existing address book, and provide basic customer training on printing standalone and network devices</li> <li>Ability to assist with safety program and meetings.</li> <li>Works with Lead Driver/Sr. Supervisor on process development and implementation.</li> <li>Pre-calling customers when applicable.</li> <li>Achieves expected productivity levels associated with assigned workload and level of experience</li> <li>Interface and train with less experienced drivers, and assist in completion of training in line with their career path. Provide mentoring or tutoring within delivery and install to improve overall team capabilities</li> <li>Demonstrates required digital competencies associated with assigned products and level assignment</li> <li>Conducts on the job training for new and less experienced drivers as required</li> <li>Effectively handles the most difficult customer situations</li> <li>Completes technical training on new equipment as required</li> <li>Provides constructive feedback to service and process team regarding networking and installation initiatives</li> <li>Ability to use smart phone and or tablets to capture electronic customer signature upon completion of scheduled transactions.</li> <li>Demonstrates good technical skills</li> <li>Demonstrates excellent customer relation skills.</li> <li>Identifies customer's needs and determines appropriate action; refers calls to appropriate party.</li> <li>Generally, requires larger machine installation and more complex routes than Delivery Driver</li> <li>Provides basic customer training on printing standalone and network devices.</li> <li>Maintain professional appearance in driver uniform</li> </ul></div></div>

Senior Delivery & Install Driver

<div> Come Create at Ricoh If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information--how it is collected, stored, managed, and shared--to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in yourself At Ricoh, you can:<ul> <li>Choose from a broad selection of medical, dental, life, and disability insurance options.</li> <li>Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.</li> <li>Augment your education with team member tuition assistance programs.</li> <li>Enjoy paid vacation time and paid holidays annually.</li> <li>Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.</li> </ul>POSITION PROFILE May do one or more of the following for high-end equipment (segment 5+); press operation, copier operation, bindery, fulfillment, QC, final check, pickup/delivery, facility maintenance, mailroom duties. This is an allocated position and exists only when business needs warrant it and must be approved by the Regional Director.MS Operations. This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration. JOB DUTIES AND RESPONSIBILITIES * Follows Ricoh Service Excellence performance requirements. * Responsible for any or all of the following functions including copy and mail center services, conference rooms and AV management, convenience copier fleet management, and various support services. * Achieves customer satisfaction by consistently preparing, inspecting, compiling, and assembling projects accurately in a timely manner. * Meets deadlines by working at a quick - steady pace while still maintaining quality/error free work. * Achieves Time Productive statistics by meeting standards established by the facility. * Maintains all required reporting tools. * Demonstrates the ability to calibrate equipment by producing likeness in color and quality as required matching originals. * Demonstrates the ability to transfer files electronically by sending files from the network to color equipment. * Produces error-free/perfect work by demonstrating the operational knowledge of the use of the duplication equipment used in the location. * Maximizes print performance as workflow permits, by simultaneously performing a minimum of two functions on print equipment. * Troubleshoots all hardware and software issues with equipment. * Maintains optimal machine performance by correcting simple machine problems (clearing jams, refilling toner, replacing machine oil, etc.) and having a working knowledge of machine codes to report, in the event of equipment failure. * Presents professional appearance to clients by dressing in a professional attire according to company standards. * Presents a clean and organized working area. * Maintains and orders inventories of equipment parts in accordance with company guidelines and processes. * Meets company attendance standards by reporting to work punctually and working all scheduled hours and any required overtime. * Organizes a job by validating job name and number, reading instructions on the Job Request Form and organizing supplies. * Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on a core set of highly complex office products. * Demonstrates required digital competencies associated with assigned products and level assignments. * Performs troubleshooting and repairs or replaces equipment components as necessary. * Completes technical training on new equipment as assigned. * Performs other duties as assigned. <div> Additional Pay Details: <div> Compensation range is $ 17.55 to 20$ per hour </div></div></div>

Field Representative II, Technical Offsite

<div> Come Create at Ricoh If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information--how it is collected, stored, managed, and shared--to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in yourself At Ricoh, you can:<ul> <li>Choose from a broad selection of medical, dental, life, and disability insurance options.</li> <li>Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.</li> <li>Augment your education with team member tuition assistance programs.</li> <li>Enjoy paid vacation time and paid holidays annually.</li> <li>Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.</li> </ul>POSITION PROFILE Provides operations functions in one or all of the following areas: operates high volume duplicating, production, sorting, mailing, or binder equipment, performs 2D & 3D printing and reprographic copying tasks, ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage. Provides copier maintenance and/or repair of customer site equipment. May also perform bindery, QC and final check, inspection of finished goods, housekeeping/Hospitality, file services, call center representative, and reception, etc. May perform various building support functions related to meeting set ups and light maintenance. Note: Due to the higher level of presentation and telephone skills needed to perform well as temporary/occasional receptionist duties, employees performing this function are considered to be Senior On-Site Services Specialists. This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration. JOB DUTIES AND RESPONSIBILITIES<ul> <li>Runs high volume/production 2D or 3D print and copy machines and performs binding and finishing work.</li> <li>Ensures convenience copiers are working properly, checking for quality via daily inspections. Clears paper jams and informs technicians of specific problems.</li> <li>Perform basic equipment troubleshooting and escalate calls to technicians.</li> <li>Performs setup of equipment as prescribed by the customer (adds toner, stocks paper, loads filaments and powders, etc.).</li> <li>Performs duties of scanning and /or imaging documents and transmitting files to printer</li> <li>May perform Reception services on temporary/occasional basis.</li> <li>Maintains records for management reports and inventories of supplies needed.</li> <li>Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required.</li> <li>Calculates charges for jobs performed and maintains logs and may generate reports.</li> <li>Responds to and coordinates all service calls required by customer.</li> <li>May perform filing duties in conjunction with specific customer requests.</li> <li>Delivers completed jobs to pre-determined customer locations within and outside of the site.</li> <li>Maintains daily meter and service logs.</li> <li>May travel between customer's buildings.</li> <li>Answers customer questions regarding status or feasibility of job requests.</li> <li>Ensures upkeep of convenience copier areas by keeping neat and well stocked.</li> <li>Performs duties related to the shipping of materials.</li> <li>Performs duties related to the receiving of materials.</li> <li>May perform meeting room and conference room set ups.</li> <li>May perform building occupant moves within assigned facilities.</li> <li>May perform light maintenance, and cleaning duties as assigned.</li> <li>May occasionally perform shipping, receiving and dock work in a mailroom type environment.</li> <li>May require periodic overtime on nights and weekends, including off-hour emergency response.</li> <li>May perform post-production cleaning of 3D printed parts.</li> <li>Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted.</li> <li>Uses all copier equipment, calculator, fax machine, postage meter and some PC.</li> <li>Performs filing duties, which may include 'purging' and archiving old documents.</li> </ul></div>

Shipping and Receiving Associate

Mailroom Associate

<div> Come Create at Ricoh If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information--how it is collected, stored, managed, and shared--to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in yourself At Ricoh, you can:<ul> <li>Choose from a broad selection of medical, dental, life, and disability insurance options.</li> <li>Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.</li> <li>Augment your education with team member tuition assistance programs.</li> <li>Enjoy paid vacation time and paid holidays annually.</li> <li>Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.</li> </ul>POSITION PROFILE Services and repairs a variety of company products and systems at customer locations usually within a specific geographic area. A Technology Service Support Rep is capable of handling a full workload in a standalone and or networked environment. JOB DUTIES AND RESPONSIBILITIES<ul> <li>Achieves expected productivity levels associated with assigned workload and level of experience.</li> <li>Manages territory, inventory and customer relationships.</li> <li>Demonstrates excellent technical and customer relation skills.</li> <li>Actively drives revenue generating opportunities through supply leads, contract sales, network support contract leads, equipment and print assessment leads.</li> </ul>Demonstrates technical expertise<ul> <li>Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on assigned equipment.</li> <li>Performs Basic Connected installations, sets up IP addresses, downloads printer drivers and provides customer training on printing functions.</li> <li>Performs troubleshooting and repairs or replaces equipment components as necessary on B&W, color and multifunctional devices.</li> <li>Demonstrates required digital competencies associated with assigned products and level assignment.</li> <li>Completes technical training on new equipment as assigned.</li> </ul>Manages territory<ul> <li>Effectively executes all required territory management and call handling procedures.</li> <li>Works closely with sales partners to maximize equipment leads and upgrade opportunities.</li> <li>Maintains and manages own parts inventory with a high degree of accuracy.</li> <li>Adheres to territory back-up plans.</li> <li>Completes all required administrative tasks in an accurate and timely manner.</li> <li>Complies with all company policies.</li> </ul>Customer Service<ul> <li>Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed.</li> <li>Provides technical assistance to less experienced technicians.</li> <li>Exhibits professional appearance and demeanor at all times.</li> <li>Maintains productive, professional relationship with all company personnel.</li> <li>Is positive and contributing team member.</li> <li>Responsible for maintaining a car stock inventory.</li> <li>Performs other duties as assigned.</li> </ul>Additional Pay Details: Compensation range is $21.00-$23.00 </div>

Service Technician

<div> Come Create at Ricoh If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information--how it is collected, stored, managed, and shared--to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in yourself At Ricoh, you can:<ul> <li>Choose from a broad selection of medical, dental, life, and disability insurance options.</li> <li>Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.</li> <li>Augment your education with team member tuition assistance programs.</li> <li>Enjoy paid vacation time and paid holidays annually.</li> <li>Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.</li> </ul>POSITION PROFILE Services and repairs a variety of company products and systems at customer locations usually within a specific geographic area. A Technology Service Support Rep is capable of handling a full workload in a standalone and or networked environment. JOB DUTIES AND RESPONSIBILITIES<ul> <li>Achieves expected productivity levels associated with assigned workload and level of experience.</li> <li>Manages territory, inventory and customer relationships.</li> <li>Demonstrates excellent technical and customer relation skills.</li> <li>Actively drives revenue generating opportunities through supply leads, contract sales, network support contract leads, equipment and print assessment leads.</li> </ul>Demonstrates technical expertise<ul> <li>Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on assigned equipment.</li> <li>Performs Basic Connected installations, sets up IP addresses, downloads printer drivers and provides customer training on printing functions.</li> <li>Performs troubleshooting and repairs or replaces equipment components as necessary on B&W, color and multifunctional devices.</li> <li>Demonstrates required digital competencies associated with assigned products and level assignment.</li> <li>Completes technical training on new equipment as assigned.</li> </ul>Manages territory<ul> <li>Effectively executes all required territory management and call handling procedures.</li> <li>Works closely with sales partners to maximize equipment leads and upgrade opportunities.</li> <li>Maintains and manages own parts inventory with a high degree of accuracy.</li> <li>Adheres to territory back-up plans.</li> <li>Completes all required administrative tasks in an accurate and timely manner.</li> <li>Complies with all company policies.</li> </ul>Customer Service<ul> <li>Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed.</li> <li>Provides technical assistance to less experienced technicians.</li> <li>Exhibits professional appearance and demeanor at all times.</li> <li>Maintains productive, professional relationship with all company personnel.</li> <li>Is positive and contributing team member.</li> <li>Responsible for maintaining a car stock inventory.</li> <li>Performs other duties as assigned.</li> </ul> Additional Pay Details: Compensation range is $21.00-$22.00 per hour. </div>

<div> Come Create at Ricoh If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information--how it is collected, stored, managed, and shared--to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in yourself At Ricoh, you can:<ul> <li>Choose from a broad selection of medical, dental, life, and disability insurance options.</li> <li>Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.</li> <li>Augment your education with team member tuition assistance programs.</li> <li>Enjoy paid vacation time and paid holidays annually.</li> <li>Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.</li> </ul>POSITION PROFILE Services and repairs a variety of company products and systems at customer locations usually within a specific geographic area. A Technology Service Support Rep is capable of handling a full workload in a standalone and or networked environment. JOB DUTIES AND RESPONSIBILITIES<ul> <li>Achieves expected productivity levels associated with assigned workload and level of experience.</li> <li>Manages territory, inventory and customer relationships.</li> <li>Demonstrates excellent technical and customer relation skills.</li> <li>Actively drives revenue generating opportunities through supply leads, contract sales, network support contract leads, equipment and print assessment leads.</li> </ul>Demonstrates technical expertise<ul> <li>Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on assigned equipment.</li> <li>Performs Basic Connected installations, sets up IP addresses, downloads printer drivers and provides customer training on printing functions.</li> <li>Performs troubleshooting and repairs or replaces equipment components as necessary on B&W, color and multifunctional devices.</li> <li>Demonstrates required digital competencies associated with assigned products and level assignment.</li> <li>Completes technical training on new equipment as assigned.</li> </ul>Manages territory<ul> <li>Effectively executes all required territory management and call handling procedures.</li> <li>Works closely with sales partners to maximize equipment leads and upgrade opportunities.</li> <li>Maintains and manages own parts inventory with a high degree of accuracy.</li> <li>Adheres to territory back-up plans.</li> <li>Completes all required administrative tasks in an accurate and timely manner.</li> <li>Complies with all company policies.</li> </ul>Customer Service<ul> <li>Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed.</li> <li>Provides technical assistance to less experienced technicians.</li> <li>Exhibits professional appearance and demeanor at all times.</li> <li>Maintains productive, professional relationship with all company personnel.</li> <li>Is positive and contributing team member.</li> <li>Responsible for maintaining a car stock inventory.</li> <li>Performs other duties as assigned.</li> </ul> Additional Pay Detail: Compensation range is $21.00-$22.00 per hour. </div>

Field Representative II, Field Services Support

<div> Come Create at Ricoh If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information--how it is collected, stored, managed, and shared--to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in yourself At Ricoh, you can:<ul> <li>Choose from a broad selection of medical, dental, life, and disability insurance options.</li> <li>Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.</li> <li>Augment your education with team member tuition assistance programs.</li> <li>Enjoy paid vacation time and paid holidays annually.</li> <li>Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.</li> </ul>POSITION PROFILE Services and repairs a variety of company products and systems at customer locations usually within a specific geographic area. A Technology Service Support Rep is capable of handling a full workload in a standalone and or networked environment. JOB DUTIES AND RESPONSIBILITIES<ul> <li>Achieves expected productivity levels associated with assigned workload and level of experience.</li> <li>Manages territory, inventory and customer relationships.</li> <li>Demonstrates excellent technical and customer relation skills.</li> <li>Actively drives revenue generating opportunities through supply leads, contract sales, network support contract leads, equipment and print assessment leads.</li> </ul>Demonstrates technical expertise<ul> <li>Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on assigned equipment.</li> <li>Performs Basic Connected installations, sets up IP addresses, downloads printer drivers and provides customer training on printing functions.</li> <li>Performs troubleshooting and repairs or replaces equipment components as necessary on B&W, color and multifunctional devices.</li> <li>Demonstrates required digital competencies associated with assigned products and level assignment.</li> <li>Completes technical training on new equipment as assigned.</li> </ul>Manages territory<ul> <li>Effectively executes all required territory management and call handling procedures.</li> <li>Works closely with sales partners to maximize equipment leads and upgrade opportunities.</li> <li>Maintains and manages own parts inventory with a high degree of accuracy.</li> <li>Adheres to territory back-up plans.</li> <li>Completes all required administrative tasks in an accurate and timely manner.</li> <li>Complies with all company policies.</li> </ul>Customer Service<ul> <li>Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed.</li> <li>Provides technical assistance to less experienced technicians.</li> <li>Exhibits professional appearance and demeanor at all times.</li> <li>Maintains productive, professional relationship with all company personnel.</li> <li>Is positive and contributing team member.</li> <li>Responsible for maintaining a car stock inventory.</li> <li>Performs other duties as assigned.</li> </ul>Additional Pay Details: Compensation range is $21.00-$23.00 per hour </div>

<div> Come Create at Ricoh If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information--how it is collected, stored, managed, and shared--to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in yourself At Ricoh, you can:<ul> <li>Choose from a broad selection of medical, dental, life, and disability insurance options.</li> <li>Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.</li> <li>Augment your education with team member tuition assistance programs.</li> <li>Enjoy paid vacation time and paid holidays annually.</li> <li>Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.</li> </ul>POSITION PROFILE Services and repairs a variety of company products and systems at customer locations usually within a specific geographic area. A Technology Service Support Rep is capable of handling a full workload in a standalone and or networked environment. JOB DUTIES AND RESPONSIBILITIES<ul> <li>Achieves expected productivity levels associated with assigned workload and level of experience.</li> <li>Manages territory, inventory and customer relationships.</li> <li>Demonstrates excellent technical and customer relation skills.</li> <li>Actively drives revenue generating opportunities through supply leads, contract sales, network support contract leads, equipment and print assessment leads.</li> </ul>Demonstrates technical expertise<ul> <li>Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on assigned equipment.</li> <li>Performs Basic Connected installations, sets up IP addresses, downloads printer drivers and provides customer training on printing functions.</li> <li>Performs troubleshooting and repairs or replaces equipment components as necessary on B&W, color and multifunctional devices.</li> <li>Demonstrates required digital competencies associated with assigned products and level assignment.</li> <li>Completes technical training on new equipment as assigned.</li> </ul>Manages territory<ul> <li>Effectively executes all required territory management and call handling procedures.</li> <li>Works closely with sales partners to maximize equipment leads and upgrade opportunities.</li> <li>Maintains and manages own parts inventory with a high degree of accuracy.</li> <li>Adheres to territory back-up plans.</li> <li>Completes all required administrative tasks in an accurate and timely manner.</li> <li>Complies with all company policies.</li> </ul>Customer Service<ul> <li>Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed.</li> <li>Provides technical assistance to less experienced technicians.</li> <li>Exhibits professional appearance and demeanor at all times.</li> <li>Maintains productive, professional relationship with all company personnel.</li> <li>Is positive and contributing team member.</li> <li>Responsible for maintaining a car stock inventory.</li> <li>Performs other duties as assigned.</li> </ul> Additional Pay Details: Compensation range is $21.00-$22.00 per Hour. </div>

<div> Come Create at Ricoh If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information--how it is collected, stored, managed, and shared--to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in yourself At Ricoh, you can:<ul> <li>Choose from a broad selection of medical, dental, life, and disability insurance options.</li> <li>Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.</li> <li>Augment your education with team member tuition assistance programs.</li> <li>Enjoy paid vacation time and paid holidays annually.</li> <li>Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.</li> </ul>POSITION PROFILE Services and repairs a variety of company products and systems at customer locations usually within a specific geographic area. A Technology Service Support Rep is capable of handling a full workload in a standalone and or networked environment. JOB DUTIES AND RESPONSIBILITIES<ul> <li>Achieves expected productivity levels associated with assigned workload and level of experience.</li> <li>Manages territory, inventory and customer relationships.</li> <li>Demonstrates excellent technical and customer relation skills.</li> <li>Actively drives revenue generating opportunities through supply leads, contract sales, network support contract leads, equipment and print assessment leads.</li> </ul>Demonstrates technical expertise<ul> <li>Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on assigned equipment.</li> <li>Performs Basic Connected installations, sets up IP addresses, downloads printer drivers and provides customer training on printing functions.</li> <li>Performs troubleshooting and repairs or replaces equipment components as necessary on B&W, color and multifunctional devices.</li> <li>Demonstrates required digital competencies associated with assigned products and level assignment.</li> <li>Completes technical training on new equipment as assigned.</li> </ul>Manages territory<ul> <li>Effectively executes all required territory management and call handling procedures.</li> <li>Works closely with sales partners to maximize equipment leads and upgrade opportunities.</li> <li>Maintains and manages own parts inventory with a high degree of accuracy.</li> <li>Adheres to territory back-up plans.</li> <li>Completes all required administrative tasks in an accurate and timely manner.</li> <li>Complies with all company policies.</li> </ul>Customer Service<ul> <li>Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed.</li> <li>Provides technical assistance to less experienced technicians.</li> <li>Exhibits professional appearance and demeanor at all times.</li> <li>Maintains productive, professional relationship with all company personnel.</li> <li>Is positive and contributing team member.</li> <li>Responsible for maintaining a car stock inventory.</li> <li>Performs other duties as assigned.</li> </ul> Additional Pay Details: Compensation range is $21.00-$22.00 </div>

<div> Come Create at Ricoh If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information--how it is collected, stored, managed, and shared--to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in yourself At Ricoh, you can:<ul> <li>Choose from a broad selection of medical, dental, life, and disability insurance options.</li> <li>Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.</li> <li>Augment your education with team member tuition assistance programs.</li> <li>Enjoy paid vacation time and paid holidays annually.</li> <li>Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.</li> </ul>POSITION PROFILE Leads, manages and supports a team of service technicians. Responsible for the timely, cost-effective and quality delivery of product service to Ricoh product end users. Ensures a high level of external customer satisfaction and achievement of service goals and objectives. JOB DUTIES AND RESPONSIBILITIES<ul> <li>Provides daily direction and support to team of technicians to ensure delivery of timely, cost-effective, and quality product service to end user customers.</li> <li>Ensures a high level of external customer satisfaction.</li> <li>Enables and maintains a positive and productive work environment.</li> <li>Spends minimum of 75% of time in Field reviewing technician's work habits/customer interactions.</li> <li>Provides leadership and guidance to improve technician's territory management skills, overall technical skills and customer relations' skills through scheduling of appropriate training.</li> <li>Organizes resources (headcount) and work assignments to gain maximum efficiency and job enrichment i.e., work teams, territories, special assignments.</li> <li>Provides timely response to customer inquiries and complaints and ensures compliance with agreed upon customer requirements.</li> <li>Works with assigned accounts reporting overall performance, promoting Ricoh solutions and can clearly articulate the Ricoh Value proposition.</li> <li>Inspires and motivates team members to deliver excellent customer service through the ON-Track performance management program.</li> <li>Prepares and delivers timely and accurate performance appraisals for all direct reports.</li> <li>Maintains positive and productive relationship with other functional groups.</li> <li>Provides counsel, direction and opportunities to employees to assist in improving their performance on current job and preparation for future responsibilities.</li> <li>Ensures maximum service profitability through monitoring and management of parts consumption and departmental expense.</li> <li>Provides proper direction to support team/District achievement of service goals and objectives including all productivity KPI's.</li> <li>With approval, recruits, interviews and hires new Technology Service Technicians.</li> <li>Performs other duties as assigned.</li> </ul> Additional Pay Details: Compensation range is $75,000-$77,500 per Year. </div>

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