This position provides the flexibility of either working from home, or working in our office.
As an Over The Counter Health Solutions (OTCHS) Call Center Agent, you are responsible for ensuring superior service for our members and Health Plan partners. In your role, you will receive incoming calls, process member orders and resolution orders, perform order tracking, and properly document member files. Offline work will include data entry, back orders and outbound calls as needed.
Agents will be held accountable to call center service level standards, as well as flawless execution of inbound/outbound calling programs and associated performance metrics.
The typical pay range for this role is:
Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.
-1+ years of working experience
-Strong proficiency with Microsoft Excel and Word, including knowledge of Access and Power Point
COVID-19 Vaccination Requirement
CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.
You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.
-Strong customer service skills
-Experience working in a call center environment is highly preferred
-Ability to work in a structured, fast paced call center environment
-Excellent oral, written and interpersonal communication skills
-Must be able to communicate effectively with all levels and prepare effective written documents
-Strong interpersonal and relationship building skills
-Ability to work well with others
Verifiable High School diploma or GED is required.
Bring your heart to CVS Health
Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day.
CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.