This position can sit anywhere in the US, preferably in Dallas or Chicago. Ideal candidate will have management consulting and operations background.
CVS Health has an exciting opportunity to join our PBM Benefits Operations team as Senior Project Manager, PBM Transformation
This role will have responsibility for assigned initiatives which could include, but are not limited to, strategic assessments, operational assessments, process analysis, opportunity identification, workshop facilitation, improvement execution, and control plan development and management. You will collaborate with the Member Services, the PBM, and other enterprise colleagues and leaders to drive complex cross-functional projects to successful completion through operations excellence while accelerating the achievement of business objectives. This is a broad role which requires oversight of technical and business complexities within our PBM business.
Project Management Responsibilities
Leverage a standard framework for end-to-end project management to deliver quality predictable outcomes
Bring together people from various parts of the organization to build and manage integrated projects that serve our clients and members
Conduct plans including developing charters, project plans, action plans, resources, risks, etc. working autonomously or in some cases alongside other business and technology resources
Execute plans and track critical metrics to ensure processes are improving as expected
Ensure project timelines are clearly articulated and the project remains on track
Track quality, experience, financial and other non-financial benefits resulting from projects
Design and implement control plans to ensure processes remains in control
Use PowerPoint to develop project overview and update presentations to be presented to peers, project sponsors, and senior leadership
Lead cross functional teams that do not directly report into you
Additional Core Responsibilities
Structured & Logical Thinking: Ability to identify and define business problems and issues, and develop strategic, analytical, and financial frameworks to conduct analysis and/or measure success.
Analytical Rigor: Proven capability conducting and managing quantitative and qualitative analysis. Highest level of attention to detail.
Intellectual Curiosity and Tenacity: Ability and willingness to learn on the fly to understand and solve complex problems.
Process Improvement: Perform process analysis to better understand the process and associated issues, leading to improvements to simplify, standardize, or automate processes as required.
Powerful Communication: Ability to communicate and influence effectively and succinctly with a diverse range of constituents, both verbally and on paper, and with all levels of an organization.
Team Leadership: Highly developed relationship-building and influencing skills to foster effective working relations leading cross functional teams on key initiatives.
Accountable: Outcome focused and accountable for the result of the initiative being led.
We will use the following guidelines to ensure a successful transformation
• Dedicated Staffing
• Strong Project & Delivery Management
• Cross Functional scoping and support. No Silos
• Focus/Prioritize/Start with Member & Client experience
• Focus on the Future (What will our members/clients expect 5-10 years from now?)
• Act with a sense of urgency
• Prototype quickly and Be tolerant to Failure/Change
The typical pay range for this role is:
Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.
‒ Strong Project Management and Execution Experience
‒ 5+ years of experience in healthcare, financial operations and/or other service operations
‒ Ability to handle a fast-paced environment
- Ability to analyze Problems
- Problem Analytics
- Delivery Oriented
COVID-19 Vaccination Requirement
CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.
You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.
‒ Experience in highly regulated industry and compliance environment
‒ Experience with highly complex, inter-connected systems and business processes
‒ Experience in leading a team through Change Management
‒ Experience working in a matrix environment
‒ PMP certification/education
‒ Lean Six Sigma Master Black Belt certification/education
‒ Bachelor’s degree required
‒ Master’s degree preferred
Bring your heart to CVS Health
Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day.
CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.