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Job Details

CVS Health

Customer Service Team Lead- Hybrid Schedule (2046201BR)





Franklin, Tennessee, United States

Job Description
Want to make a difference in the healthcare industry?

In working with our sales team, you will learn how to help our agents grow sales in the Medicare health market while building a strong and collaborative relationship with your team. Our department has a history of solid sales growth and is an encouraging and positive place to work. If you have a strong work ethic, positive attitude and willingness to learn, along with the correct skills and qualifications, we would love to have you join our team.
In this role, you will act as a primary resource for product and agent service support for field sales and/or customer teams.

• Possesses knowledge all Aetna health products available to the senior market.
• Gives guidance with sales inquiries
• Manages various software applications while taking calls when needed and documents processes effectively
• Cultivates positive and successful relationship with field sales force/broker/consultant community/customer teams
• Navigates and instructs the customer on how to use agent support website
• Completes sales orders and requests for materials
• Trains and mentors other employees if needed
• Manages other support projects for team as needed
• Assist Supervisor and Manager with providing support to the team

Required Qualifications
1-3+ years customer service in call center environment; Required Microsoft Office (Excel and Outlook) computer skills

Hybrid schedule Required

COVID Requirements

COVID-19 Vaccination Requirement
CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

Preferred Qualifications
1-3+ years health insurance sales, focus on Medicare health services
Positive attitude and ability to be flexible in face paced sales environment; Prior Team Lead or Supervisory experience preferred

Associate's degree or equivalent work experience.

Business Overview
Bring your heart to CVS Health
Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day.
CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.