Client Services Representative
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 113,000 colleagues serve people in more than 160 countries.
The key to successful treatment and full recovery is often fast, accurate diagnosis. Abbott’s life-changing tests and diagnostic tools provide insights that enable smarter, faster decisions and transform the way the world is managing health.
Our pioneering technology spans the world of healthcare operations — with medical diagnostic instruments, tests, automation and informatics solutions for hospitals, reference labs, blood centers, emergency departments, physician offices and clinics.
Our location in Kansas City, MO currently has an opportunity for an Occupational Health Coordinator. In this role you are responsible for coordination/completion of occupational health services and communication with clients/clinics. Responsibilities also include following up on the events from reports and/or phone and/or email inquiries. Occupational Health Coordinators work with our clinics to schedule and complete events. Coordinators also communicate directly with the client if there is an inquiry or escalation to address. Client and/or clinic interaction takes place through Inbound and Outbound phone inquiry and email.
WHAT YOU’LL DO
Responds to inquiries related to testing transactions via phone and email.
Tracking and follow up on received source documents and amount of time documents are in process.
Identifies and interprets appropriate steps to resolve the need of the customer.
Coordinates send and receipt of source documents; resolves questions, inconsistencies, or missing information on documents.
Enters data into computer following each action taken, and enters necessary codes to represent the action.
Makes necessary corrections to information entered to ensure problem resolution.
Requests documentation from clinics and/or clients as required to complete testing process.
Other duties may be assigned.
EDUCATION AND EXPERIENCE YOU’LL BRING
High School diploma
1-3 years customer service experience
Strong verbal and written communication skills
General knowledge of Occupational Health Services is a plus
Microsoft Office (Word, Excel)
WHAT WE OFFER
At Abbott, you can have a good job that can grow into a great career. We offer:
Training and career development, with onboarding programs for new employees and tuition assistance
Financial security through competitive compensation and retirement plans
Health care and well-being programs including medical, dental, vision, wellness and occupational health programs
Paid time off
401(k) retirement savings with a generous company match
The stability of a company with a record of strong financial performance and history of being actively involved in local communities
Learn more about our benefits that add real value to your life to help you live fully: [Register to View] , on Facebook at [Register to View] target="_blank">[Register to View] and on Twitter @AbbottNews and [Register to View]