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Job Details


Manager Quality Assurance (31023907)




Full Time


Gretna, Louisiana, United States

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 113,000 colleagues serve people in more than 160 countries.

Diagnostic testing is a compass, providing information that helps in the prevention, diagnosis and treatment of a range of health conditions.

Abbott’s life-changing tests and diagnostic tools give you accurate, timely information to better manage your health. We’re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people.

Our location in Gretna, LA currently has an opportunity for a Quality Assurance Manager. The role is responsible for the implementation, maintenance and continuous improvement of the laboratory Quality Management System and for ensuring that laboratory testing is performed in compliance with all applicable regulations and certifications, including, but not limited to, CAP, SAMHSA, and CLIA. The role requires a dynamic and self-motivated professional with demonstrated ability to influence change. Mastery of data necessary to influence fact and risk-based decisions and to demonstrate measured outcomes is a key requirement of the role. This role will be instrumental in providing quality results to our clients.


  • Develop, implement and maintain laboratory quality processes and procedures, in compliance with applicable laboratory regulations and ARDx policies.

  • Develop mechanisms to identify compliance gaps and facilitate remediation activities where necessary utilizing risk-based prioritization.

  • Regularly report on quality and regulatory performance, including trending and analysis of deviations and non-conformance, to inform laboratory quality objectives, priorities, and improvements.

  • Keep abreast of new or changing quality and regulatory practices and standards within the industry and coordinate development of or update laboratory compliance standards, guidelines and programs as appropriate.

  • Support or participate in internal, client and regulatory agency audits to ensure compliance with certification requirements, laws, regulations, policies and procedures. Includes routine audit of laboratory departments for compliance with company quality policy and procedure and CLIA, and State requirements where applicable.

  • Carries out duties in compliance with established BU and AQR practices, policies, and processes.

  • Provides subject matter expertise to drive improvements and decisions relating to quality management systems.

  • Leverages quality metrics to identify risks for the organization in order to direct and support development/implementation of policy, procedure, training, and other available tools for reducing identified risks.

  • Direct and perform internal and external audits related to regulatory, accreditation agencies and business partners. Demonstrate ability to maintain excellent positive relationships with auditors or regulatory agencies.

  • Administer and manage the document control system, Nonconformance/CAPA and incident reporting systems.

  • Ensure that Quality Assessment programs are established and maintained to identify failures in quality as they occur.

  • Assist with development, implementation and maintenance of effective departmental QA programs and monitors.

  • Assure that QA reviews are effective at identifying and preventing errors, and that corrective actions are followed up for effectiveness.

  • Review all laboratory procedures and validation documentation for compliance following regulation and guidance.

  • Monthly patient test management responsibilities include randomly selecting specimens for review of all external and internal COC, specimen label and test data records associated with these specimens including specimen reports (Tox2 and web) to ensure proper handling of patient specimens and test data.

  • Oversee and manage quality system related meetings, including quarterly management reviews, and collect and trend key performance indicators.

  • Review, report and action key quality metrics on routine basis including, but not limited to, Problem Specimens Log, Percent Positive Report, Audit Reports, CAPA and Nonconformance data, etc.

  • Address quality concerns raised by customers or identified internally, through administration and oversight of the Nonconformance/CAPA and audit programs.

  • Carries out duties in compliance with established business policies.

  • Demonstrates commitment to the development, implementation and effectiveness of Quality Management System per ISO, FDA, and other regulatory agencies.

  • Responsible for exhibiting professional behavior with both internal/external business associates that reflects positively on the company and is consistent with the company’s policies and practices.

  • Performs other duties and projects as assigned.

  • Understands and is aware of the quality consequences which may occur from the improper performance of their specific job. Has awareness of device defects that may occur in their area of responsibility, including product design, verification and validation, manufacturing and testing activities.