Customer Account Support Specialist (National Accounts)
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 113,000 colleagues serve people in more than 160 countries.
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional’s, and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.
Diagnostic testing is a compass, providing information that helps in the prevention, diagnosis, and treatment of a range of health conditions.
Abbott’s life-changing tests and diagnostic tools give you accurate, timely information to better manage your health. We’re empowering smarter medical and economic decision-making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people.
Our location in Kansas City, MO currently has an opportunity for a National Account Support Specialist. The National Account Support Specialist works directly with the National Account Coordinators and Account Management team to ensure all daily tasks and special projects are completed accurately and in a timely manner. They adhere to deadlines, are willing to learn new tasks, and be able to successful interact with internal and external teams. While working to ensure client and billing information is updated and accurate.
WHAT YOU’LL DO
Address client needs as they occur; while demonstrating a strong sense of customer service.
Manage recurring client reports
Meet and maintain productivity, quality and attendance performance metrics.
Assist with special projects as needed and assigned.
Place outbound calls to clinics to retrieve missing paperwork or additional information.
Perform account edits, updates, triages and process orders as needed
Performs quality an compliance related activities as directed
EDUCATION AND EXPERIENCE YOU’LL BRING
HS Diploma or GED
1 year of professional experience or equivalent combination of education & experience
Proficiency in Excel, Word, PowerPoint, and Outlook (essential)
Strong verbal and written communication skills
Exceptional time management skills and ability to self-motivate
WHAT WE OFFER
At Abbott, you can have a good job that can grow into a great career. We offer:
Training and career development, with onboarding programs for new employees and tuition assistance
Financial security through competitive compensation, incentives and retirement plans
Health care and well-being programs including medical, dental, vision, wellness and occupational health programs
Paid time off
401(k) retirement savings with a generous company match
The stability of a company with a record of strong financial performance and history of being actively involved in local communities
Learn more about our benefits that add real value to your life to help you live fully: [Register to View]
Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity.