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Job Details


Senior Manager, Accounts Receivable (31025344)




Full Time


Orlando, Florida, United States

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 113,000 colleagues serve people in more than 160 countries.

Position Summary

Abbott Rapid Diagnostics Orlando site is part of Global Business Services (GBS). GBS has a global accountability to deliver an exceptional customer experience and create business value through compliance, standardization and data analytics. The GBS group fosters a collaborative, team focused and winning environment where employees are accountable and encouraged to develop themselves.

As a key member of the Finance Leadership Team, the Senior Manager, Accounts Receivable leads a large team in Orlando, FL and supports multiple business units. This role will support the implementation of the Order to Cash Roadmap to deliver targeted business benefits and ease of process use for the end user and external customers.

The Senior Manager, Accounts Receivable will serve as the single point of contact for internal stakeholders of the business units receivables key account processes. The successful candidate has strong interpersonal communication and leadership skills and the ability to interact with various levels of finance personnel, including senior leadership. This individual is accountable for ensuring the delivery of service commitments throughout ARDx.

Duties and Responsibilities

  • Ownership & oversight of accounts receivable processes including; collections, cash applications, billing, cash management, and reporting.
  • Present, articulate, and analyze cash and ageing reports for senior management
  • Develop, monitor, and present key performance indicators that will assist with forecasting of bad debt exposure, DSO, and the balance sheet to attain financial objectives
  • Manage the credit approval process & risk management
  • Collaborate with GBS and HQ leadership to ensure alignment of priorities, management, and influence of results through working in a matrixed environment
  • Provide process expertise for business integrations including new business models
  • Identify, drive, and monitor continuous improvement related to the OTC process area
  • Collaborate with customer service leadership on key OTC initiatives and process efficiencies
  • Ensure adequate and timely root cause analysis to understand problem drivers and implementation of necessary corrections and/or changes
  • Define and agree on KPIs and performance measures associated with the end to end process
  • Lead benchmarking activities and continuous assessment of process performance measures, driving measurable improvements in the process over time
  • Responsible for the implementation of new controls and processes as needed
  • Act as a liaison with Abbott Division and sister Abbott hubs
  • Assists with review and analysis of the financial statements and trends specific to AR
  • Partner with GBS finance leaders and sister Abbott hubs to drive projects, improvements, and enhancements across the finance function
  • Fosters a team collaboration of staff development, mentoring, performance management, engagement, and hiring.
  • Transfer knowledge to team members for their growth and advancement

Core Competencies

  • Demonstrated team leadership ability – Drives Engagement, Instills Trust, Ensures Accountability, Attracts Top Talent, and Drives Vision and Purpose
  • Communicates Effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
  • Balances Stakeholders – Anticipating and balancing the needs of multiple stakeholders
  • Builds Effective Teams – Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals
  • Manages Complexity – Making Sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
  • Organizational Savvy – Maneuvering comfortable through complex policy, process, and people-related organizational dynamics.
  • Develops Talent – Developing people to meet both their career goals and the organization’s goals
  • Manages Ambiguity – Operating effectively, even when things are not certain or the way forward is not clear
  • Strategic Mindset – Seeing ahead to future possibilities and translating them into breakthrough strategies
  • Business Insight – Applying knowledge of business and the marketplace to advance the organization’s goals


  • Demonstrated passion for personal and professional excellence
  • Strong work ethic, uncompromising integrity, and personal humility
  • Ability to manage change and help the organization develop into one team through improved processes and systems
  • Excellent attention to detail, well-organized, highly accountable, and self-motivated
  • Excellent analytical insight, prioritization, and problem-solving skills
  • Strong oral, written, and interpersonal skills
  • Experience presenting and analyzing large quantities of data
  • Able to manage multiple, competing priorities while maintaining data accuracy and meeting deadlines
  • Action-oriented individual with the perseverance to push high value projects through to completion
  • Established ability to succinctly present complex analysis to all levels within the organization

Education & Experience

  • BS in Accounting / Finance required; CPA or MBA preferred.
  • 7-10 years of Accounting/Finance experience required
  • 10+ years in Accounting/Finance leadership position required
  • Extensive experience with SAP preferred
  • Business Analytics tool experience preferred (PowerBI/Qlikview)
  • Advanced experience in Excel and proficiency with Microsoft Office Suite (Outlook, Access, Word, Powerpoint