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Job Details

CVS Health

Implementations - Senior Analyst





Illinois, United States

Job Description
Senior Analysts are responsible for onboarding new and/or existing clients joining CVS Caremark. Caremark is a PBM (Pharmacy Benefits Management Company) responsible for managing Employers and/or Health Plan prescription benefit plans. As a Senior Analyst, you have end-to-end accountability for the implementation project. The role can be client facing and requires someone who can drive project teams to specific milestones, while effectively collaborating with key internal and external stakeholders to deliver high quality and predictable outcomes.

• Lead client implementation projects, duration of projects ranging from 30-120+ days (role may vary based on LOB)
o Act as lead client facing manager driving the implementation as the main point of contact for internal partners and the client/vendors
o Act as a support resource to Implementations Managers on larger implementations projects
o Act as a Function Area Manager supporting implementations in a “team” model approach
• Partner with internal cross-functional areas such as Sales, Eligibility and Benefits to ensure all client requirements are met and supported
• Develop the implementation project plan and tracking progress relative to the plan through weekly update calls and action log maintenance
• Act as a support resource to Implementations Managers on larger implementations projects
• Conduct “lessons learned” and feedback meetings post-implementation to improve processes for the future
• Travel requirement of up to 25%

Pay Range
The typical pay range for this role is:
Minimum: 43,700
Maximum: 97,400

Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.

Required Qualifications
Bachelor’s Degree Preferred
High School Diploma Required

• Project Management - 3 years
• Microsoft Office experience
• Demonstrated use of Project Management tools

• Create and maintain implementation eProject Plans and supporting tools (Milestone Report/CRAID/Agendas/etc.)
• Partner with cross-functional partners to align on client and project expectations – following eProject Plan
• Work within Salesforce – navigating project tools and case management
• Escalate appropriately when support is needed or risk is identified, linear and/or cross-functional escalation
• Send weekly meeting Agenda and meeting notes 24hrs prior and after meeting takes place

• Inclusive communication skills – transparent and trustworthy
• Strong relationship building skills – approachable and consultative
• Flex communication approach based on client/partner style (friendly approach vs. direct approach)
• Resilient and tenacious
• Decisiveness
• Attention to detail
• Time management
• Client centric
• Curious mindset
• Self-motivate and proactive (vs. reactive)

COVID Requirements

COVID-19 Vaccination Requirement
CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

Preferred Qualifications
Client Facing experience preferred
PBM Experience
Salesforce experience

Bachelor’s Degree Preferred
High School Diploma Required

Business Overview
Bring your heart to CVS Health
Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day.
CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.