Cincinnati, OH (Metro Area)
The primary responsibilities for this Field Service Technician include providing great customer service while installing, diagnosing and solving retail equipment failures within service level agreements at CVS locations in a service geography.
This equipment includes POS (point of sale) registers, self checkout registers, thermal printers, laser printers, scanners, servers, PCs, thin clients, phone systems, RF, networking, pharmacy, minute clinic, photo and other related computer peripherals.
This Field Service Technician position involves driving between CVS locations in a large geography to service and install hardware, assisting other neighboring areas with workload, working normal day shift, on call for weekday evenings onsite high severity service calls and rotating weekend and holiday coverage for onsite high severity service calls.
The normal shift scheduling for this position is Monday- Friday with on-call nightly, weekends & holidays on on-call rotation. Under rare and special circumstances, for specific tasks deemed necessary by the area manager, a temporary schedule change will have you working either Saturday and/or Sunday as normal workdays with weekdays as scheduled days off.
To succeed at this position you need:
• Strong Customer Service skills
• Must have a strong understanding of Microsoft Office
• Ability to pass a substance/drug test and background test
• Ability to drive between CVS locations in a large geographic area on daily basis
• Ability to troubleshoot hardware
• Reside in the territory supported
• Ability to lift laser printers, servers, heavy equipment 75lbs and occasionally work on a ladder
• 1+ years of previous hands-on technical knowledge and experience. (Preferably IT experience with hardware and electronics) or 2+ years in a related tech field.
• Valid Driver’s License with no major violations
• Must provide proof of being fully vaccinated for COVID19
COVID-19 Vaccination Requirement
CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.
You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.
• Technical Certifications
• Technical Degree
• Verifiable High School diploma or GED is required.
• Further education or Technical degree a plus and must be verifiable.
Bring your heart to CVS Health
Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day.
CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.