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Job Details

CVS Health

Product Design and Operations Strategy Senior Manager (2092765BR)





Wellesley, Massachusetts, United States

Job Description
We have an outstanding opportunity for a highly motivated team player to join our Enterprise Channel Program Design & Operations Strategy team within the CVS Caremark Pharmacy Benefits Management (PBM) division of CVS Health!

As a Product Design and Operations Strategy Senior Manager, you will be responsible for leading cross-functional product operation and delivery across our enterprise member/patient-facing channels to serve our broader payor chronic care management and prevention product portfolio with a particular emphasis on product operational design, member/patient engagement strategy, operational improvement, business analytics, and stakeholder management.

Some of your key responsibilities will include:

- Designing, operationalizing, and launching new chronic care management and prevention products and product enhancements within our enterprise member/patient-facing operations such as CVS Pharmacy, MinuteClinic, and Aetna Nurse Care Management assets

- Synthesizing both quantitative & qualitative data and developing KPIs to meet business requirements

- Leading operational improvement within our operations by developing quality improvement agendas using qualitative and quantitative insights

- Working cross-functionally and managing key business partners to identify and execute on strategic new development and improvement initiatives

- Successfully communicating key findings and performance metrics to cross-functional teams and senior leadership to inform strategic priorities and next steps

- Owning multiple work streams and proactively managing partners to deliver on product operational success and key business goals

To be successful, you will utilize your strong critical thinking, analytics and problem-solving skills to translate findings into actionable solutions. With your strong interpersonal skills and ability to collaborate across diverse internal teams, combined with your ability to work effectively both independently and as a team and coach/mentor other members, your work will have a meaningful impact to our clients and members, helping people on their path to better health.

Required Qualifications
- 6+ years of related work experience in a healthcare, pharmaceutical, life sciences or healthcare technology operations, product, or strategy role such as healthcare consulting, healthcare product development, healthcare program management, healthcare product operations (graduate level education may be substitute for experience)
- Highly proficient in PowerPoint & Excel

COVID Requirements

COVID-19 Vaccination Requirement
CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

Preferred Qualifications
- Experience with clinical program/product design or operation
- Experience within the payor/B2B market sector
- Experience leading large projects

- Bachelor's Degree required; equivalent combination of experience and education may be considered.

Business Overview
Bring your heart to CVS Health
Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day.
CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.