The Product Owner (PO) is a member of the Agile Product Team responsible for defining stories and prioritizing the Team backlog. This is an instrumental role in driving day to day development for the Pharmacy program that touches millions of consumers. Specifically, this role will support CVS.com; working on tools that help our customer price and save on their prescriptions. This person will be responsible for streamlining the execution of team priorities while maintaining the conceptual and technical integrity of the features/ components for the team along with driving clear outcomes. The PO has a significant role in quality control and is the only team member empowered to accept stories as done. This role has significant relationships and responsibilities outside the local team, including working with Product Manager, who is responsible for the Program Backlog, to prepare for the Program Increment (PI) Planning meeting.
1. User Story Development
• Works with Product Manager and SME stakeholders to align on business value, problem statements, and customer pain points that are strategic priorities for CVS Health
• Provides subject matter expertise – explaining product vision and user stories to the scrum team to ensure requirements are understood and customer value is delivered
• Collaborates with development team to elaborate and define technical learnings into refined and prioritized backlog items that align to Iteration Objectives.
• Responsible for defining and prioritizing stories that will increase velocity and quality of the program
• Responsible for assuring a level of quality has been achieved by validating that the Story meets acceptance criteria and has met acceptance tests. Approves stories as complete.
• Responsible to update product management on Story status to align on delivery expectations
2. Team Backlog Ownership/Prioritization
• Responsible for building, prioritizing, monitoring/editing, and maintaining the flow of Team Backlog to ensure the delivery of the customer satisfaction and outcomes
• Sets the runway for early business value and customer impact by determining sequencing of sprint planning
• Leads the team in identifying dependencies and tradeoffs as well as problem solving risks that may appear in the Team Backlog
• Define [Register to View]
Pricing & Saving roadmap to address:
o Optimal User Experience
o Optimal Speed & Performance
o Run cost/maintenance plan
3. Program Increment Planning
• Partner with Product Manager, who is responsible for the Program Backlog, to assist in preparing for the Program Increment (PI) Planning meeting.
• Identify the potential enablers and spikes for discussion in the Program Increment
• Drafts the team’s objectives and defines features for the Program Increment session
• Collaborates with the team to produce the PI system demo and the Product Owner presents it to
• Drive product development through digital scrum teams to implement new pharmacy product suite:
o Manage and prioritize product backlog
o Work in close partnership with client teams, UX designers and engineers to implement the vision
o Engage closely with cross-functional teams including marketing and engineering to bring products to market in a timely manner
o Develop business cases/1 pager overviews around new features and capabilities for product themes and epics
o Serve as a representative for your products with marketing and sales
o Follow agile methodology to establish proper documentation and acceptance criteria
o Analyze data on a continuous and daily basis to assess the success of your product
4. Maintain Conceptual and Technical Integrity of Features/Components
• Partner with design function to consider usability testing and end-user feedback to ensure product will address and resolve user pain points
• Provide architecture and development teams sufficiently detailed feedback on user stories and product vision to ensure the team maintains the technical integrity of features
3+ years required experience as Product Owner, Business Analyst, Project Manager, Consulting, or IT.
COVID-19 Vaccination Requirement
CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.
You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.
-Extensive experience writing clear documentation into user story format (Rally, Jira, etc.) along with process flow diagrams (Visio, Miro, etc.)
-Analytical orientation - metrics driven product development
-Strong critical thinker who makes balanced, insightful decisions using solutions-based thinking in problem solving, asking probing questions and looking for underlying issues
-Ability to effectively work on teams within a highly collaborative environment.
-Strong negotiation, organizational, management, analytical and people skills
-Excellent verbal and written communication skills for technical and non-technical audiences of various levels in the organization (e.g., executive, management, individual contributors)
-Ability to maintain working relationships with all levels of the organization.
-Broad understanding of core programming and computer science concepts
-Experience in healthcare industry preferred
-Familiarity with agile processes, such as scrum, Kanban, and/or the Scaled Agile Framework (SAFe).
Bachelor's Degree or equivalent experience
Bring your heart to CVS Health
Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day.
CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.