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Job Details


Global Medical Operations Manager - Performance Mgmt- remote (R-146051)





Thousand Oaks, California, United States

Amgen provides a collaborative and creative culture in a company with a strong track record of innovation. Our culture encourages open dialogue and diverse views to land on the best solutions, and we help ensure our staff are equipped to excel today and tomorrow.

Reporting to the Director Medical Operations or Senior Manager Medical Operations, the Operations Manager position will partner across functions and geographies as the operations lead for the Global Medical Affairs capabilities (primary and immediate focus being the Publications capability). As a business representative, the operations manager will drive development, execution, and implementation of solutions. Projects may include system enhancements for key capability systems, process improvement or development solutions, technology delivery solutions and training development and delivery.

The Operations Manager will deliver by building and cultivating strong relationships with key partners in a highly matrixed team environment include the Information Systems partners, data & analytics partners, off-shore support team, cross functional stakeholders and the business user community.

This role is accountable for all global medical operations responsibilities which includes process standardization, technology solutions business ownership and maintenance, training business users, optimizing performance of capability, and solution delivery excellence. Specific medical domain focus will include but not limited to the operational activities to plan, build, implement, launch, and maintain the Publications capability in accordance with capability strategies & roadmap​.

This individual achieves results through rigorous goal and prioritization setting, development and adherence to accountability measures, cultivation of strong cross-functional collaborations, and a continuous improvement mindset. The chosen individual is committed to serving customers both inside and outside of the medical organization. Process improvement, efficiency, compliance, transparency, traceability, and quality are at the core of our work and the right candidate can provide evidence of successful application of these characteristics. Results will be achieved in a manner that embodies Amgen culture and values; fosters trust and respect in team collaboration settings and partnerships, holds ethics as a foundational base in all manner of work activities, and lives a philosophy of continual personal improvement.

Responsibilities Include, but are not limited to:

  • Leads and facilitates operational activities to plan, build, implement, launch, and maintain the capability in accordance with strategy, vision, goals & roadmap
  • Executes operations activities for the capability and ensures timely and quality delivery of capability plans in partnership with capability leads and leadership team
  • Proactively communicate with all applicable teams across functions and geographies to ensure alignment with capability plans & to seek opportunities for innovation and improvements
  • Develop, review, and implement policies, SOPs (Standard Operating Procedures) and associated technical documents as meaningful for capability.
  • Serve as business authority, advocate, and point of contact on technology & process related issues within designated capability
  • Facilitate and participate in key governance forums
  • Collaborate with analytics lead to identify, implement, and manage the key performance indicators metrics, dashboards, and other analytic needs
  • Continually assess the landscape and assess opportunities to improve, standardize or streamline the business capability
  • Owns the build/ assessment/ maintenance of the end-to-end capability (Process, System, Reports and Analytics) lifecycle management, upgrade and enhancements and working with Information Systems as a key partner in delivery
  • Own the development/update for controlled documents, propose process/technology changes and implementation solutions
  • Own all relevant training material, updates, technology related to the systems/process. Partner with the appropriate training experts and establish pathways to assess and understand the educational needs of the capability audience
  • Manage and maintain all aspects of Access Management with offshore support team
  • Support recruitment, coaching, mentoring and development of team members as appropriate
  • Support vendor management activities

Basic Qualifications:

Doctorate degree


Master’s degree and 2 years of work experience


Bachelor’s degree and 4 years of work experience


Associates degree and 10 years of work experience


High school diploma / GED and 12 years of work experience

Preferred Qualifications:

  • Bachelor’s degree or equivalent in life science, computer science, business administration or related discipline
  • 6+ years’ work experience in systems, business, or project management in the Pharmaceutical or Biotech arena
  • 4+ years’ experience in leading systems or analytics projects


  • 2+ years’ experience with information technologies/information systems, analytics platforms and/or reporting technology
  • Strong understanding and experience in the use of performance management techniques, measures, problem solving and analytical thinking
  • Knowledge of pharmaceutical industry guidelines, Good Clinical Practice and legal/health system environment
  • Proficient in application software and analytical development methodologies in a validated system environment
  • Proficient in analytical and interpretation activities and able to present insights based on business insight and subject matter expertise to a wide variety of audiences in both written and verbal formats
  • Drug development and clinical trials processes
  • Clinical trial databases and applications
  • Effective working in a team/matrix environment
  • Experience in Medical Affairs is preferred
  • Strong project management experience
  • Specialist knowledge / experience in life sciences, computer science or a medically related field
  • General biopharmaceutical clinical research experience obtained working on clinical trials at a biotech, pharmaceutical or CRO company

Key Competencies

  • Teamwork
  • Keen attention to detail
  • Strong written and verbal communication skills
  • Deep commitment and focus on delivery and customer service
  • Flexibility
  • Problem solving
  • Time management
  • Policy, process and procedural conformance
  • Initiative
  • Relationship building

We understand that to successfully sustain and grow as a global enterprise and deliver for patients — we must ensure a diverse and inclusive work environment.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Amgen is committed to unlocking the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing and delivering innovative human therapeutics. This approach begins by using tools like advanced human genetics to unravel the complexities of disease and understand the fundamentals of human biology.

Amgen focuses on areas of high unmet medical need and leverages its expertise to strive for solutions that improve health outcomes and dramatically improve people’s lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the world’s leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential.

Join Us

If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.

Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Amgen requires all staff in the United States, Puerto Rico and Canada to be vaccinated from COVID 19 as a condition of employment. In accordance with applicable law, Amgen will provide reasonable accommodations to staff members who qualify on the basis of a medical reason or a sincerely held religious belief, practice, or observance. Such accommodation may not pose an undue hardship to Amgen, its operations, or its staff.