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Job Details


IT Business System Consultant (31030542)




Full Time


Waukegan, Illinois, United States

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 113,000 colleagues serve people in more than 160 countries.

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

  • Career development with an international company where you can grow the career you dream of.

  • Free medical coverage for employees* via the Health Investment Plan (HIP) PPO

  • An excellent retirement savings plan with high employer contribution

  • Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.

  • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

  • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

The IT Business Systems Consultant is the primary liaison between the IT and Complaints business users. Applies technical, business knowledge and experience to formulate business requirements to solve for a business problem. Consults with clients and senior IT personnel to develop and understand the business case and business requirements to solve for technology related business problems.


  • Responsible for Compliance with applicable Corporate and Divisional Policies and procedures

  • Primary liaison between the technical and business areas to determine business requirements and developing a positive relationship with the business.

  • Document requirements and define testing strategy. Work directly with technical and validation team to ensure requirements and testing strategy are met.

  • Lead the compliance process from inception to release and not just limited to product lifecycle documents. Fluent in data privacy, CFR and SLC requirements.

  • Requires technical experience related to analyzing business system needs, systems process analysis, design, and validation.

  • Serve as system/requirement expert to evaluate defects, enhancements, and platform changes. Conduct investigation activity to provide business and requirement impact.

  • Performs work using existing standards, methodologies & processes and understands other systems/business processes relationship to each other.

  • Lead team activites and communicates project status by preparing standard status reports, and by participating in departmental and customer project status update meetings.

  • Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved.

  • Identifies and implements process improvements.


  • Bachelor’s degree or equivalent experience in Information Technology, Computer Science or Computer engineering.

  • 5+ Years of experience in a similar role

  • Demonstrated leadership skills and experience, including the ability to set goals and provide positive and constructive feedback respectfully to build positive relationships and improve business results.


  • Understanding of Salesforce and/or Trackwise

  • Previous experience in Complaints applications

  • Previous experience with automated testing tools

At Abbott, you can have a good job that can grow into a great career. We offer:
A FAST-PACED WORK ENVIRONMENT where your safety is our priority (Include for Manufacturing roles only)
Production areas that are CLEAN, WELL-LIT AND TEMPERATURE CONTROLLED (Include for Manufacturing roles only)
TRAINING AND CAREER DEVELOPMENT, with onboarding programs for new employees and tuition assistance
FINANCIAL SECURITY through competitive compensation, incentives and retirement plans
HEALTH CARE AND WELL-BEING PROGRAMS including medical, dental, vision, wellness, and occupational health programs
401(K) retirement savings with a generous company match
THE STABILITY OF A COMPANY with a record of strong financial performance and history of being actively involved in local communities.