Job was saved successfully.
Job was removed from Saved Jobs.

Job Details


Associate Director Medical Information Excellence (5000859743910)





Northbrook, Illinois, United States

Do you want to be part of an inclusive team that works to develop innovative therapies for patients? Every day, we are driven to develop and deliver innovative and effective new medicines to patients and physicians. If you want to be part of this exciting work, you belong at Astellas!

Astellas Pharma Inc. is a pharmaceutical company conducting business in more than 70 countries around the world. We are committed to turning innovative science into medical solutions that bring value and hope to patients and their families. Keeping our focus on addressing unmet medical needs and conducting our business with ethics and integrity enables us to improve the health of people throughout the world. For more information on Astellas, please visit our website at [Register to View] style="font-size: 12.0pt;">

This position is based in Northbrook, Illinois. Remote work from certain states may be permitted in accordance with Astellas' Responsible Flexibility Guidelines. Candidates interested in remote work are encouraged to apply.

Purpose and Scope:

The Associate Director Medical Information Excellence is responsible for the processes, operations and technology that enables the creation and maintenance of the global medical information system and integrations required for medical information (MI) response delivery and content creation in response to unsolicited requests for all ESMA and prioritized global Astellas products. The incumbent is responsible for understanding, consolidating and applying regional and global requirements in addition to industry best practices to maintain a system that supports internal stakeholders in an efficient manner and continuously incorporates their feedback. This position will develop and refine system functionality to align with centralized business processes, create systems training curricula, and support integrations with other technologies across the organization.

Essential Job Responsibilities:

Medical Information Excellence

  • Business Process Owner for global digital repositories for documentation of unsolicited requests for MI and content across all Astellas priority products / TAs
  • Create and maintain global MI system, comprised of case management and content components, to align with business processes to be followed by the central MI content teams and each region's contact center team(s)
  • Oversee and optimize integrations that facilitate bidirectional flow of information to and from internal systems (e.g., Pharmacovigilance, Quality, Data Intelligence, Scientific Content & Insights, Commercial and Medical Field CRM) and external channels (e.g., MA/MI websites, integrated chat, and email)
  • Continuously analyze end user feedback and monitor platform version releases, identifying areas for improvement and proposing and/or executing on enhancements
  • Develops and implements training programs for global MI system end users in collaboration with Medical Affairs Training
  • Works proactively and in collaboration with internal cross-functional and external vendor IS stakeholders to identify and manage constraints and risks, facilitating resolution
  • Utilizes advanced understanding and awareness of internal and external environmental changes and opportunities to ensure ongoing innovative enhancements and operational efficiencies

Omni-Channel Medical Information

  • Understand the strategic needs of the broader Omni-Channel digital transformation ambition and enables such transition as relevant
  • Drives innovative communication methods that improve customer experience and ensure MI communication is timely, relevant and delivered in preferred formats/channels; ensuring that Medical Information delivery is aligned with industry standards and is an industry leader


  • Demonstrates mastery of all Astellas and alliance and/or vendor (if applicable) SOPs related to medical information activities and provides audit/inspection support as needed
  • Owns repository (ies) that enable exchange in response to unsolicited requests and document review and approval of MI content provided in response
  • Responsible for monitoring if review/approval of MI content is adhering to applicable Astellas standards and procedures, and support (associate) directors MI with resolving/ mitigating non-adherence
  • Stays current on global and local regulations and guidance that impact interactions with and creation and subsequent delivery of medical information in response to unsolicited requests from external healthcare professionals and patients

Quantitative Dimensions:

  • Business Process Owner for 1-3 systems and tools associated with MI per assignment of Director MI Excellence (e.g., Mavens Medical Information Cloud, MI content repository)
  • Global MI system has 400+ users, contains ~19K MI content assets, and has 15+ integrations globally

Organizational Context:

  • Reports into the Director Medical Information Excellence
  • Leads matrix team consisting of IS vendor team(s) responsible for providing technical support of global MI system content and case management components
  • Contributes MI technology expertise to Medical Affairs Teams, and other cross-functional workstreams (e.g., Commercial Omnichannel Operations, regional MI/MA channel owner[s])
  • Collaborates closely with counterpart(s) in Scientific Content & Insights Excellence to ensure consistency across all content assets housed within MA Veeva Vault MedComms, of which MI is a subset
  • Demonstrate excellent teamwork and partnership with external IS vendors, Medical Communication Team members, Digital Excellence, Data Intelligence, IS, Ethics & Compliance, Legal, Pharmacovigilance, regional partners, as well as within a matrix organization.
  • Establishes and maintains a relevant network to maintain up-to-date knowledge of industry standards and practices and to anticipate, proactively respond to trends and/or shifts in external environment to predict impact to Medical Communications and/or Astellas businesses