• Manages client relationship through:
o Overall responsibility for clients’ experience with MPS
o Client Operational Pharmacy Reporting (scheduled or ad hoc);
o Construction and delivery of plan reviews/analysis
o Client insight into clinical programs supported by Clinical and C.A.R.E Teams
o Client education on performance through reporting
o Delivering messages to internal and external partners as needed
• Ensures client renewal by delivering:
o Consultative solutions for constant improvement of pharmacy management
o Client savings year over year
o Accurate backend rate performance, reviewing and working with Pricing team to make corrections
o Serves in a collaborative process with Meritain Client Management
o Serves in a consultative role with plan or broker regarding plan build/ recommendation activities
• Serves as an escalation point and partner for the MPS Service team
The typical pay range for this role is:
Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.
- 5+ years client management experience
- 5+ years of healthcare administration experience
- Able to work well under pressure and shifting deadlines
- Able to work independently and with little supervision at times
- Experience in working with data, generating analyses and providing consultative value to external clients and other stake holders
COVID-19 Vaccination Requirement
CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.
You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.
- pharmacy (PBM) experience
- Healthcare administration experience
- Medical healthplan strategy experience
- Client Management / Account Management experience
- Financial management experience
bachelor's degree and/or equivalent experience
Bring your heart to CVS Health
Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day.
CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.