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Job Details

Bristol-Meyers Squibb, Co.

Senior Manager, Manufacturing Operations (Cryogenics)



Full Time

On Site


Devens, Massachusetts, United States

At Bristol Myers Squibb, we are inspired by a single vision – transforming patients’ lives through science. In oncology, hematology, immunology and cardiovascular disease – and one of the most diverse and promising pipelines in the industry – each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference.

The Cryogenics Department Senior Manager leads and drives the execution of commercial and clinical manufacturing processes for freezing and storing drug substance, sitewide Import and Export Shipping events, and sitewide cold chain shipping.

The Senior Manager is responsible for management of the Cryogenics team, the Import / Export team, the cell bank support function and the technical (tech transfer, investigation) support portion of the Cryogenics department workflow. Maintaining a culture of compliance, innovation, and collaboration within their functional groups is critical to the Devens site’s success. The Senior Manager provides leadership and technical knowledge during troubleshooting activities, investigations, analyzing of process/equipment data, and identifying and implement process improvements.


  • Accountable for Devens site drug substance, cell bank, import and export shipments.

  • Drives site schedule by prioritizing resources/activities for manufacturing and support functions, ensuing department goals and metrics are meeting or exceeding expectations.

  • Identifies deficiencies, creates and executes action plans to mitigate issues. Is responsible for the performance of all reporting team members.

  • Takes an active role in developing less experienced team members. This includes leveraging both internal and external relationships to build the best team possible. Conducts powerful conversations and provides meaningful and actionable feedback for staff growth and development.

  • Coordinates response to any developing issues and escalates as appropriate using applicable tier and operational huddle meetings. Owns and drives action through area Tier 1.

  • Ensures team adherence to Good Manufacturing Practices and safe work practices.

  • Implement and oversees programs to maintain Cryogenics areas and act as the Cryogenics and Shipping Logistics SME during regulatory audits.

  • Individually execute as well as train staff to approve/author, SOPs, Batch Records, Investigations, CAPA, change controls, technical document review, validation reviews, new product implementations, productivity improvements, harmonization activities, site and global initiatives, regulatory submissions, and regulatory inspections.

  • Provide coaching, mentoring and development of staff. Conducts powerful conversations and provides meaningful and actionable feedback for staff growth and development.

  • Develops operational schedule in conjunction with scheduling and planning team.

  • Drives increased scheduled adherence and cycle time.

  • Drives continuous improvements through staff engagement

  • Demonstrated ability to lead manufacturing operations teams to achieve objectives.

  • Acts to promote a productive and cooperative climate.

  • Works with Site Leadership to develop and implement strategic initiatives. Acts as a consultant to project teams.

  • Develops stretch goals and uses effective motivation techniques to achieve them. Strong team diagnostic skill and strategy for team growth.


  • Knowledge of science generally attained through studies resulting in a B.S., in science, engineering, biochemistry or related discipline, or its equivalent is highly desired.

  • Direct experience in cold chain, supply chain, biologic manufacturing, quality, warehouse or scientific/engineering of 6+ years with supervisory experience which demonstrates proficiency in selection of team and effectively managing personnel issues is required.

  • Mastery of SOPs and cGMPs within a regulatory environment.

  • Experience with Cryogenics operations is highly desirable.

  • Experience with Infinity, SAP, PLCs, DOT, IATA, and IMDG regulations for the transportation of hazardous materials is preferred.

  • Experience with lean principles and operational excellence as pertaining to GMP operations, shipping, logistics and cold chain custody processes is preferred.

  • Previous cross-functional supervisory experience which demonstrates proficiency in selection, motivating and retaining a superior team, effectively managing personnel issues and planning and administering financial resources.

  • Adaptable to a fast paced, complex and ever-changing business environment.

  • Effective communication and technical writing skills with support groups in the coordinating system to obtain needed cooperation and support as required in a timely and effectively manner.


Around the world, we are passionate about making an impact on the lives of patients with serious diseases. Empowered to apply our individual talents and diverse perspectives in an inclusive culture, our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.

Physical presence at the BMS worksite or physical presence in the field is an essential job function of this role which the Company deems critical to collaboration, innovation, productivity, employee well-being and engagement, and enhances the Company culture.

To protect the safety of our workforce, customers, patients and communities, the policy of the Company requires all employees and workers in the U.S. and Puerto Rico to be fully vaccinated against COVID-19, unless they have received an exception based on an approved request for a medical or religious reasonable accommodation. Therefore, all BMS applicants seeking a role located in the U.S. and Puerto Rico must confirm that they have already received or are willing to receive the full COVID-19 vaccination by their start date as a qualification of the role and condition of employment. This requirement is subject to state and local law restrictions and may not be applicable to employees working in certain jurisdictions such as Montana. This requirement is also subject to discussions with collective bargaining representatives in the U.S.

Our company is committed to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace adjustments and ongoing support in their roles. Applicants can request an approval of accommodation prior to accepting a job offer. If you require reasonable accommodation in completing this application or if you are applying to a role based in the U.S. or Puerto Rico and you believe that you are unable to receive a COVID-19 vaccine due to a medical condition or sincerely held religious belief, during or any part of the recruitment process, please direct your inquiries to . Visit[Register to View] target="_blank"> [Register to View] to access our complete Equal Employment Opportunity statement.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.