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Job Details

Senior Manager, Omnichannel Analytics



Full Time

On Site


Northbrook, Illinois, United States

Do you want to be part of an inclusive team that works to develop innovative therapies for patients? Every day, we are driven to develop and deliver innovative and effective new medicines to patients and physicians. If you want to be part of this exciting work, you belong at Astellas!

Astellas Pharma Inc. is a pharmaceutical company conducting business in more than 70 countries around the world. We are committed to turning innovative science into medical solutions that bring value and hope to patients and their families. Keeping our focus on addressing unmet medical needs and conducting our business with ethics and integrity enables us to improve the health of people throughout the world. For more information on Astellas, please visit our website at [Register to View] style="color: blue;">

This position is based in Northbrook, Illinois. Remote work from certain states may be permitted in accordance with Astellas' Responsible Flexibility Guidelines. Candidates interested in remote work are encouraged to apply.

Purpose and Scope:

The Senior Manager, Omnichannel Analytics plays a critical role in the Advanced Analytics & Reporting team and will be responsible for measuring the performance of promotional channels, generating insights and uncovering opportunities to help commercial brand teams be efficient and effective with promotional activities and content.

Additionally, the Senior Manager will be a "go-to" for the commercial brand teams for deep-dive / ad-hoc analyses and new channel reporting needs assessment (in partnership with the Reporting team).

This position will work collaboratively with partners such as global/regional commercial brand teams/marketing, global/regional Commercial Insights teams, Omnichannel Operations, and Information Systems team and will contribute to data/metrics harmonization and insights sharing.

Essential Job Responsibilities:

  • Develop and execute on promotional analytics measurement plans.
  • Analyze promotional data to extract actionable insights using various analytics techniques.
  • Identify and recommend promotional tactic optimization opportunities to global/regional brand teams and Omnichannel Operations stakeholders to drive efficiency and effectiveness of investments.
  • Work closely with the Global and Commercial Division Commercial Insights leads, Omnichannel Operations team, Global Brand Directors and Affiliate Brand Managers to socialize insights from the channel/promotional analyses, to provide guidance on how to optimally leverage reporting dashboards for performance assessment and opportunities discovery, to support ad-hoc requests, and to assess emerging business needs/reporting requirements.
  • Provide consulting to the key stakeholders in the campaign design/requirements gathering phase to ensure objectives are clearly defined and can be measured, content assets are properly tagged, and the campaign data is properly sourced to ensure integrity of the measurement.
  • Contribute to various commercial analytics projects as needed. Examples include Customer Segmentation, Promotional Mix Analysis, etc.
  • Evaluate and help evolve training support required to uplift capabilities in the use of analytics, working closely with the Advanced Analytics, Reporting and Omnichannel Operations teams. Similarly, contribute to plans for harmonized improvement across the commercial organization, addressing with tailored solutions as required.
  • Co-develop Omnichannel Analytics frameworks, and continuously look for ways to improve and innovate methodologies / processes.
  • Manage third party providers on as needed basis and ensure deliverables fully meet contractual obligations and are of highest caliber.
  • Embed an Ethics and Compliance culture and Integrity in Action by proactively addressing non-compliance.

Quantitative Dimensions:

  • Quality and timeliness of analytic deliverables, insights generation and strategic support for assigned products/projects based on feedback from key partners and cross-functional colleagues including quality of the collaboration.
  • Ability to meet/exceed established key milestones related to major projects.
  • Management of projects within approved operating budget.

Organizational Context:

Reports to the Director, Omnichannel Analytics.

This is an individual contributor role at this time.