District Leader, FS - Lynchburg, VA
The District Leader, FS plays a critical role in cultivating a culture of customer care and business excellence in retail stores across their market. With business oversight of up to 20 retail stores and an average team headcount of 200 reports, the District Leader, FS has ultimate responsibility for customer satisfaction and business success in their market. An inspiring coach and leader of people, the District Leader, FS is focused on building and developing a team of Store Managers who grow the business through their consistent delivery of unparalleled merchandising and customer connection. Specifically, the District Leader, FS partners with and coaches their team to deliver on the core business with excellence, embrace change in an evolving omnichannel ecosystem, and launch new products, programs, and services to keep our communities healthy and engaged with our brand. The District Leader, FS brings deep, firsthand knowledge of retail operations to help their teams grow top-line sales, embrace omnichannel and new market initiatives, identify and address performance opportunities, and abide by all Company policies as well as relevant legal and regulatory guidelines. A model for all CVS store colleagues, the District Leader, FS also lives our Heart at Work behaviors, and sets the bar for Store Managers by their examples.
To enable sustainable market success, the District Leader, FS is specifically responsible to:Cultivate and maintain a healthy talent pipeline, including overseeing the development of Store Managers In-Training and career progression for emerging talent to maintain a strong Store Manager benchSet and communicate District priorities, based on Corporate and Regional direction; ensure Store Managers understand the “why” behind new products, services, and initiatives and are able to engage their teams to embrace changeConduct regular formal and informal check-ins with all Store Managers to track progress against business and developmental goalsImprove District-level store performance measures (e.g. sales, service, inventory management, etc.) by coaching Store Managers to identify and address root-cause barriers to successOversee community responsibility and provide regulatory oversightGrow the business by teaching their teams to embrace new formats, merchandise with excellence, and cultivate customer loyalty
Primary Job Duties & Responsibilities:
1. People Leadership & Development
Cultivate the market talent pipeline, including oversight and development of Store Managers In-TrainingManage District succession plans and promote District-level staffing to meet colleague and business needsOversee the consistent delivery and completion of all colleague training programsOversee the appropriate staffing and scheduling of colleagues to meet customer demandCreate a culture of recognition, empowerment, development, and inclusion that attracts and retains talent at all levelsIdentify, mentor, and develop future District Leadership talentDeliver timely performance reviews and targeted coaching and counseling for individual Store Managers as needed
2. Business / Financial Planning
Develop and execute business plans and strategies to deliver on all business performance measures, e.g. P&L, sales-to-budget, inventory management, payroll management, asset protection accountabilities, etc.Actively review business reports to derive insights about District pharmacy performance; utilize metrics as a tool to diagnose root cause and inform the creation of action plansDevelop a deep understanding of the competitive landscape and business trends, using this information to proactively plan for risk and capitalize on opportunities
Set and communicate market goalsSet and execute merchandising strategy including, but not limited to, seasonal planning, etc.Engage store teams to deliver against new and existing programs and services with excellenceChampion differentiated customer service and personally close out any escalated customer service issuesTriage and address any emergent issues in the market, e.g. theft, extreme weather, equipment failures, etc.Ensure all stores are ready for inventories, internal/external audits, and other regular activities requiring planning and preparation for successEnsure compliance with community responsibility activities and all relevant Company polices and obligations
4. Portfolio Growth
Lead teams to drive value for the brand through flawless execution of programs that impact more than one store (CarePass, etc.)Provide market-specific input to development and execution of omnichannel strategy; implement omnichannel programs (ship from store, etc.) effectively to drive customer engagement and loyaltyLaunch new store formats with excellence to build and evolve the brand
The typical pay range for this role is:
Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.
5+ years of experience leading others in a retail settingInternal candidates must be accepted into the EL programDemonstrated ability to set and meet performance goalsStrong interpersonal skills as demonstrated by successful collaboration to achieve shared goalsStrong time management skills, evidenced by experience being accountable to multiple deliverables on staggered deadlinesStrong personal integrity and judgment, evidenced by a track record of managing highly-sensitive or highly-visible business mattersStrong communication skills in both formal and informal writing and speechDemonstrated growth mindset and willingness to learn and accept feedbackProficiency in Microsoft Teams, Word, Excel, PowerPoint, and Outlook
Preference is for internal candidates to have completed the EL program curriculum up through the EL Summit3+ years of experience as a multi-unit manager1+ year of experience in CVS Retail store or field role(s) and/or passion for our purpose
Our diverse work experience empowers colleagues for career success. In addition to skill and experience, we attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.
CVS Health is an equal opportunity/affirmative action employer.Gender/Race/Ethnicity/Disability/Protected Veteran-we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster:[Register to View] and [Register to View] . We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for or perform this job, please contact our [Register to View] at [Register to View] School Diploma or General Equivalent Development (GED) requiredBachelor’s degree preferred
Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.