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Job Details

Bristol-Meyers Squibb, Co.

Associate Director, Patient Operations (North America) - Apheresis Operations



Full Time

On Site


Plainsboro, New Jersey, United States

At Bristol Myers Squibb, we are inspired by a single vision – transforming patients’ lives through science. In oncology, hematology, immunology and cardiovascular disease – and one of the most diverse and promising pipelines in the industry – each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference.


  • Build and lead the North American Apheresis Network Operations Team responsible for onboarding and management of BMS’s clinical and commercial cell collection network.
  • Work closely with the BMS’s Clinical and Commercial leadership to ensure cell collection site launch plans are developed and maintained to support clinical trials and commercial products.
  • Ensure team is adequately trained and performing site onboarding and management duties in accordance with BMS global procedures.
  • Monitor onboarding status to ensure compliance with the launch plan and ensure risk mitigation plans are in place for sites where timelines are at risk. Report any issues to Patient Operations leadership and other stakeholders.
  • Collaborate with Quality Assurance and Global Quality Compliance to ensure that the cell collection centers are compliant with all necessary regulations and company policies/procedures as applicable.
  • Collaborate with other regional Apheresis and Quality heads (Japan and Europe) to ensure global procedures, training materials and electronic systems are adequate to support all areas. Ensure local work instructions are written and maintained as needed.
  • Implement customer feedback program to support continuous improvement in region.
  • Track and monitor global apheresis related KPI’s for the region and ensure action plans are developed and implemented for areas where targets are not met.
  • Ensure process or system changes are rolled out to regional collection center network within the required timelines.
  • Ensure team is available to provide on-call support for the apheresis centers during holidays.
  • Educate internal and external stakeholders on the apheresis processes and requirements.
  • Travel to collaborate with direct team members and global cross-functional teams as needed.


  • Bachelor’s or Master’s Degree in Life Science, Education, or related field
  • Minimum of 7 years’ experience in regulated environment either hospital or pharma/biotech with apheresis and cell therapy experience preferred
  • Ability to analyze data and apply findings to solve problems and continuously improve.
  • Preference to candidates with experience operating in regulated environments (either medical or pharma/biotech)
  • 5 years experience managing people directly
  • Experienced in change management and working in a fast-paced environment with globally distributed teams
  • Ability to mange multiple initiatives simultaneously
  • Previous work in process improvement & standardization is a plus

Around the world, we are passionate about making an impact on the lives of patients with serious diseases. Empowered to apply our individual talents and diverse perspectives in an inclusive culture, our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.

Physical presence at the BMS worksite or physical presence in the field is an essential job function of this role which the Company deems critical to collaboration, innovation, productivity, employee well-being and engagement, and enhances the Company culture.

To protect the safety of our workforce, customers, patients and communities, the policy of the Company requires all employees and workers in the U.S. and Puerto Rico to be fully vaccinated against COVID-19, unless they have received an exception based on an approved request for a medical or religious reasonable accommodation. Therefore, all BMS applicants seeking a role located in the U.S. and Puerto Rico must confirm that they have already received or are willing to receive the full COVID-19 vaccination by their start date as a qualification of the role and condition of employment. This requirement is subject to state and local law restrictions and may not be applicable to employees working in certain jurisdictions such as Montana. This requirement is also subject to discussions with collective bargaining representatives in the U.S.

Our company is committed to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace adjustments and ongoing support in their roles. Applicants can request an approval of accommodation prior to accepting a job offer. If you require reasonable accommodation in completing this application or if you are applying to a role based in the U.S. or Puerto Rico and you believe that you are unable to receive a COVID-19 vaccine due to a medical condition or sincerely held religious belief, during or any part of the recruitment process, please direct your inquiries to . Visit[Register to View] target="_blank"> [Register to View] to access our complete Equal Employment Opportunity statement.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.