Job was saved successfully.
Job was removed from Saved Jobs.

Job Details

Merck & Co. Inc.

Associate Director, Maintenance Support



Full Time

On Site


West Point, Pennsylvania, United States

Job Description

Our Engineers support internal and external manufacturing operations remain operational, continuously improve and innovate. With our extensive range of facilities and environments, our Engineers have opportunities across many diverse areas including Biological, Chemical, Automation, Capital Projects, Maintenance, Safety, Process Development, Technical Services, Utilities and Validation.

Position Overview - Basic Functions & Responsibility

  • Reporting to Director of Site Services, directs the staff responsible for providing support services to maintenance and utilities organizations across the site.

  • They will work with cross-functional teams to effectively and safely deliver efficient and productive services at a competitive cost.

  • Develops and directs services that include, but not limited to, Maintenance, Repairs, Operations (MRO) storeroom management, Enterprise Asset Management System (EAMS) data management and craft employee overtime distribution within the site’s maintenance and utilities organizations.

  • Ensures all operations are conducted in accordance with all company guidelines, cGMPs, OSHA, EPA, Collective Bargaining Agreements and other governing guidelines.

  • Position will be responsible for coordinating and improving the services provided across maintenance and utilities with the overarching goal of delivering the highest quality standards of performance, productivity, and financial management.

  • Directs the activities of exempt and non-exempt employees.

Primary activities include, but are not limited to:

  • Manages and directs the exempt and non-exempt personnel responsible for maintaining the site’s equipment and maintenance history in our EAMS database

  • Manages and directs the exempt and non-exempt personnel responsible for the oversight and business/financial management of our site’s MRO inventory across numerous storerooms in full compliance of our financial policies

  • Manages and directs the exempt and non-exempt personnel responsible for the overtime distribution across the site’s maintenance and utilities organizations

  • Responsible for developing, measuring, and implementing new methods, improvements, and cost effective programs in the area of his/her operations

  • Stays current with and evaluates new business opportunities, technology, and best practices/benchmarking (both internal and external) from an operating perspective. Makes recommendations to incorporate these opportunities where applicable and manages/sponsors the implementation of these opportunities

  • Manages effective internal and external business unit communications. Proactively seeks out and assists in clarifying the needs of other business unit members, and customers

  • Manages the development and administration of safety training, development/review of SOPs, and other training procedures or job aids for hourly and exempt personnel

  • Oversees the development of standard operating procedures and work processes for the services delivered. Develop and monitor Key Performance Indicators (KPIs) ensuring appropriate service levels are maintained

  • Participates in the recruiting, selection, and professional development of staff

  • Assists in the development and management of departmental budgets

  • Administers labor relations policies and practices within the framework of existing labor agreements and company policies

  • Provides partnership and develops critical business relationships with the site’s Integrated MRO Supplier to enable and enhance efficient procurement strategies for all MRO purchases.


  • Undergraduate Engineering/Technology, Business, or equivalent degree required


  • Minimum 7+ years in people management position with demonstrated experiences in maintenance, engineering, customer support services, and/or other business environments with demonstrated applicable technical and managerial success. Experience must include responsibility for labor relations management.

  • Computer skills using MS Office Suite (Outlook, Word, Excel, Power Point etc.) and operation of other peripheral devices

  • Technical problem solving abilities

  • Business Ownership and Personal Accountability

  • A working knowledge of maintenance costs, financial systems and analysis, and regulatory/Corporate policy standards is required

  • Excellent verbal and written communications, organizational/follow-up/control and leadership/employee development/teamwork skills are essential

  • Ability to handle and prioritize a large number of projects simultaneous

Our Support Functions deliver services and make recommendations about ways to enhance our workplace and the culture of our organization. Our Support Functions include HR, Finance, Information Technology, Legal, Procurement, Administration, Facilities and Security.

Who we are …

We are known as Merck & Co., Inc., Kenilworth, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for …

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.


In accordance with [Register to View] all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

Current Employees apply [Register to View]

Current Contingent Workers apply [Register to View]

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please [Register to View] if you need an accommodation during the application or hiring process.

For more information about personal rights under Equal Employment Opportunity, visit:

[Register to View]

[Register to View]

[Register to View]

[Register to View]

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Kenilworth, NJ, USA, also known as Merck Sharp & Dohme Corp., Kenilworth, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:



No relocation

VISA Sponsorship:


Travel Requirements:

Flexible Work Arrangements:


Valid Driving License:

Hazardous Material(s):

Number of Openings:


Requisition ID:R133752