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Job Details


RMA Coordinator - Largo, FL

Production

All

Full Time

On Site

No

Aiken, South Carolina, United States

Corporate Overview
Hubbell Incorporated was founded in 1888 and has grown into an international manufacturer of quality electrical, lighting and power solutions with more than 75 brands used and recognized around the world. Our founder, Harvey Hubbell, developed tooling and equipment to serve the growing demand for new assembly and manufacturing machinery during the industrial revolution. An early, and one of many patents awarded, came for the creation of the first practical method to control electricity through the pull chain socket that remains unchanged today. As a market leader in reliable, electrical solutions, we provide more than half a million products delivered through our various business groups. Hubbell is committed to continually innovating solutions that work, transforming old products with new ideas, and ensuring that we Energize, Enlighten and Empower the communities that support us.
Division Overview
Hubbell Power Systems (HPS) engages in the design and manufacture of a wide variety of products used by utilities. Today, HPS is deeply engaged in product solutions for OSP Communication utility purposes, and has been actively growing that segment of the business. HPS roots have historically been in high voltage transmission, distribution, substation, underground products used by electric utilities. HPS products are also used in the civil construction, transportation, gas and water industries.

At HPS, we build products that provide mission critical infrastructure and that deliver communications and power to millions of people worldwide. In our business, failure is not an option. Therefore, we manufacture products of uncompromising integrity and it starts with our quality policy. We hold our partners, our suppliers and ourselves to the highest standard to ensure we exceed all the technical and functional expectations of our customers.

Hubbell Incorporated engages in the design, manufacture, and sale of electrical and electronic products in the United States and internationally. It operates in three segments: Electrical, Power, and Industrial Technology.

Posting Address

Hubbell Power Systems
Beckwith Electric Co., Inc
6190 118th Ave N.
Largo, FL 33773

Position Overview

The RMA Coordinator is primarily responsible for coordinating the return, repair, modification, credit, loaning, or exchange of Beckwith Electric products that are processed through the Return Material Authorization (RMA) system and providing excellent customer service to maintain effective business relationships.

Duties and Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES Primary Functions include answering incoming customer calls and emails, processing RMA orders, and help prioritize RMA repairs. More specific details of these duties are as follows:

a) Reviews incoming RMA’s for accuracy prior to data entry into system.
b) Enters RMA’s into system, quantity, pricing, product, reason for return, etc.
c) Responsible for accuracy of RMA data entered into system.
d) Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide a quality seamless customer service.
e) Responsible for RMA history files which are scanned into the Beckwith Electric record retention system.
f) Communicates (verbally or in writing) with customers and reps concerning RMA’s status.
g) Assist with setting priorities of RMA repair activities to ensure a quick turnaround of RMA returns.

SECONDARY DUTIES
• Responsible for UI and RR Inventory
• Create and close Work Orders
• Maintain clean work area.
• All other duties as assigned by management.

Skills and Experience

EDUCATION and/or EXPERIENCE
2 years’ experience working in an after-sales RMA service center or relevant experience in the manufacturing industry. Efficiency working with computers, and other office equipment.

SKILLS & KNOWLEDGE
Must have the ability to effectively use Microsoft Office applications; such as Word and Excel.

EQUIPMENT
Telephone, PC, Fax, Copier, Printer, Scanner, Calculator.

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.