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Job Details


Business Systems Analyst, Jira (R-107182)





Newark, New Jersey, United States

Job Classification:

Technology - Project Mgmt/Business Analysis

Prudential’s Global Technology team is the spark that ignites the power of Prudential for our customers and employees worldwide. Our organization plays a critical and highly visible role in delivering customer-driven solutions across every area of the company. The Global Technology team is made up of diverse, agile-thinking, and highly-skilled professionals; we use our combined capabilities to enable the organization with innovation, speed, agility, scalability and efficiency.

The Global Technology team takes great pride in our culture where digital transformation is built into our DNA. When you join the Global Technology organization at Prudential, you’ll unlock a challenging and impactful career – all while growing your skills and advancing your profession at one of the world’s leading financial services institutions.

The Business Systems Analyst will be within the Agile Transition Office and will be responsible for supporting the Jira and Jira Align adoption, usage, and reporting as part of the Jira/Jira Align agile team. A key expectation of this role is understanding user needs and connecting them to our agile planning tools.

Today, there are over 10,000 users across Prudential who leverage Jira for backlog management and 1,000 users to be onboarding to Jira Align. The Business Systems analyst for Jira/Jira Align will be responsible for bringing together user needs and agile tooling capabilities.


  • Serve as an Agile tooling expert for planning tools (Jira/Jira Align) for one business unit
  • Bring subject matter expertise in agile and business acumen to build deep understanding of line of business and corporate function to enable Jira and Jira Align usage in those areas
  • Work closely with business units to implement, refine, and provide guidance with their tool adoption, in partnership with other analysts
  • Collaborate as a team with other analyst to triage issue and questions from tool users and provide ongoing support of user through training and office hours
  • Testing and validation of vendor product changes and upgrades
  • Engages business customers and other technical systems analysts to formulate logical statements of business, scientific and or engineering enhancements
  • Reviews business needs and recommends tool configuration changes or enhancements
  • Contribute and participate in the communication and explanation of system design proposals, reasoning, and decisions to Business Stakeholders.
  • Leverages technology experience to help influence and direct business partners in the optimum solution for their business
  • Works independently, receives minimal guidance
  • Solves complex problems takes a new perspective using existing solutions.


  • Bachelor's degree or equivalent relevant work experience
  • Experience with Jira required, Jira Align preferred
  • 5 + years of working on an agile team
  • Attention to detail
  • Has a passion for problem solving
  • Excellent communication and presentation skills

Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit [Register to View] to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status , medical condition or any other characteristic protected by law.

The Prudential Insurance Company of America, Newark, NJ and its affiliates.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at [Register to View] .

Please note that the above number and email are solely for individuals with disabilities requesting an accommodation. If you are experiencing a technical issue with your application or an assessment, please email to request assistance.