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Job Details


Director, Salesforce Technical Lead (R-106763)





Newark, New Jersey, United States

Job Classification:

Technology - Software Development/Quality Engineering

Prudential’s Global Technology team is the spark that ignites the power of Prudential for our customers and employees worldwide. Our organization plays a critical and highly visible role in delivering customer-driven solutions across every area of the company. The Global Technology team is made up of diverse, agile-thinking, and highly-skilled professionals; we use our combined capabilities to enable the organization with innovation, speed, agility, scalability and efficiency.

The Global Technology team takes great pride in our culture where digital transformation is built into our DNA. When you join the Global Technology organization at Prudential, you’ll unlock a challenging and impactful career – all while growing your skills and advancing your profession at one of the world’s leading financial services institutions.

Prudential’s Global Technology Group is on a journey to build a customer-centric platform utilizing contemporary technologies and innovative techniques to deliver improved client experience for internal clients, Institutional and individual experiences, that create and protect financial wellness. We are committed to making the investment to enable large-scale business and technology projects to adopt cloud-based products and solutions to increase operational efficiency and enable revenue growth. The multi-program also focuses on leveraging cross-business capabilities, data, and analytics, within Prudential and partnering with Enterprise groups to enable common technology capabilities for global use across national boundaries.


  • Lead analysis, design & development effort for Annuities & Life Technology Salesforce platform

  • Responsible for analysis, design, development and unit testing prior to delivering the final product to the Quality Assurance Team. Overseeing production support; Administer setup, customization and configuration including but not limited to the following: standard and custom objects, data management, reports and dashboards, workflows and alerts, SalesForce1, and user and security settings

  • Plans, organizes & control all design and development activities leveraging industry standard & best practices to deliver CRM solutions aligned with customer expectations, on time, within budget, and with anticipated business value.

  • Partner with key business stakeholders such as sales, marketing, service, product and sourcing partners to support day to day activities and enable implementation of Salesforce capabilities. Lead and engage with the business users to understand business needs and document requirements

  • Drive low-level architecture and contributes to high-level architecture.

  • Ensure developed solutions remain compliant with all applicable Prudential standards

  • Enable change, help accelerate innovation and ensure customer delight

  • Coordinate production releases, working towards an Agile delivery methodology

  • Research Salesforce integrated applications and tools in response to business needs.


  • Bachelor’s or Master’s Degree in Computer Science, Information Systems, Business Administration or equivalent work experience

  • 5+ year of experience in the development and design of complex applications such as Salesforce and Cloud computing

  • Hands on experience with CRM systems (Salesforce) is must

  • Experience with [Register to View] Apex, Visualforce, Lightning UI and Salesforce mobile application is a must

  • Salesforce certification in salesforce administration, salesforce developer is plus

  • Experience in rollouts of Salesforce solutions for Sales, Service & Marketing Clouds is essential

  • Exposure to one or more related integrated technologies such as DataStage (ETL), Informatica cloud, CrmTableau is a plus

  • Familiarity with security concepts (authentication, authorization, encryption, digital signature, SSL, web service proxies, firewall, SAML 2.0, OpenID Connect, OAuth 2.0)

  • Proven knowledge of frameworks including XHTML HTML, and CSS; Object Oriented JavaScript and modern JavaScript libraries

  • Exposure to monitoring and logging techniques and tools such as Splunk, Wiley is a plus

  • Knowledge of DevOps tools such as CodeDeploy, Artifactory, SonarQube, Selenium, Jenkins is a plus

  • Knowledge of AngularJS, Bower, NodeJS, SASS, and Bootstrap; Code editor including Dreamweaver, Sublime, or Brackets; and executing work breakdown, distribution and status tracking is a plus

  • Proven Experience working in Agile environments; performing requirements analysis, feasibility analysis, estimation, and sizing high-level and low-level technical design

  • Knowledge of Annuities and Insurance is a plus

  • Clear, professional communications (listening, oral and written communications)

  • Strong relationship building and collaboration skills

  • Demonstrated track record as a team player


Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit [Register to View] to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status , medical condition or any other characteristic protected by law.

The Prudential Insurance Company of America, Newark, NJ and its affiliates.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at [Register to View] .

Please note that the above email is solely for individuals with disabilities requesting an accommodation. If you are experiencing a technical issue with your application or an assessment, please email to request assistance.