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Job Details


Billing Operations/Revenue Cycle Director, Marketing Operations - eComm (8261_R-1067141)





Hoboken, New Jersey, United States

Position Summary...

What you'll do...

About Walmart Connect

At Walmart, we enable the connection between supplier brands and retail shoppers at unprecedented scale. As primary stewards of our brand promise, "Save Money. Live Better," we work alongside some of the most talented people in the world to engage with the more than 150M households who shop with us. This is a unique opportunity to join a small, high-visibility team within the largest company in the world. We believe all digital advertising can be targeted and accountable - and we have Walmart's sales data to prove it. Walmart Connect wins when suppliers invest in digital media to drive growth; Walmart and our supplier partners win when your digital expertise helps sell more goods online and offline. Growth in our digital advertising business is key to Walmart's overall growth strategy.

Walmart Connect (the digital ad sales arm for is dedicated to driving measurable outcomes for our suppliers, merchants, stores, GMs, brand advertisers, and agencies. Our full funnel ad solutions leverage Walmart's in-store and online data, extensive reach, and to provide measurable results for our clientele. With a range of flexible pricing and buying models, including self-service; these solutions help businesses build brand awareness, engage with Walmart consumers, and convert Walmart consumers to shoppers.

Walmart Connect is seeking an experienced operations leader to run our Billing Operations/Revenue Cycle management team. Reporting into the head of Revenue Operations, this individual will also be a part of the leadership team that will help drive the overall direction of our Revenue Operations organization.

We are looking for an individual who loves to build and scale teams and businesses, set a vision, and realize that vision through a combination of strategic and operational chops powered by data. As a member of the Walmart Connect team, you will work alongside groups of industry experts in Operations, Sales, Product and Engineering in a rapidly and exponentially growing business.


  • Craft the strategy and vision for the Billing Operation team and drive the implementation of this vision partnering cross-functionally with sales, product, and other cross-functional teams.
  • Mentor and motivate a team of 15+ employees to deliver results against established measurable team goals and KPIs.
  • Evaluate various revenue streams with cross-functional partners to establish end to end workflow, enabling accurate and timely billing for all products at scale.
  • Define standard operating procedures, with clearly articulated and cross-functional approaches, workflows, SLAs to deliver a world-class support experience to both internal and external customer inquiries and disputes related to billing.
  • Collaborate with Sales and Legal to evaluate customer contract terms, exception transactions, new product offerings, and define support process.
  • Take ownership of data stewardship and billing control processes to fulfill SOX and audit requirements.
  • Seek opportunities for efficiency improvements and drive implementation of the solutions around the order to cash process including the launch of credit card solution to advertisers.
  • Build productive and positive partnership with global tech and support teams to scale and further automate existing process flows.

  • 8 - 10+ years of progressive experience within revenue operations or revenue accounting process; 3+ years in a leadership or management position
  • Proactive leader who is proven in developing high-performing team.
  • Exemplary analytical, verbal / written communication, and interpersonal skills
  • Strong leadership skills with a demonstrated ability to influence management and contributors at all levels of the organization and across functions
  • Experience with complete automated order to cash workflow automation, preferably in digital ad industry
  • Proven ability to proactively troubleshoot and problem solve quickly and through the proper escalation process

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

As permitted by applicable law, provide evidence of full vaccination as defined by CDC guidelines OR secure approval of medical or religious accommodation for the vaccination mandate., Bachelor's degree in Business, Marketing, or related field and 4 years' experience in marketing operations, business management, or related field OR 6 years' experience in marketing operations, business management, or related field.
5 years' experience in strategic sourcing and procurement.
3 years' supervisory experience

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Leading cross-functional projects, Marketing or advertising agency management

Primary Location...
221 RIVER ST, HOBOKEN, NJ 07030, United States of America