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Job Details


Walgreens

Function Lead KC Fulfillment Center (893373BR)

Retail

All

Yearly

No

Liberty, Missouri, United States

Job Summary
Walgreens Micro Fulfillment Centers are the pharmacies of the future! We’re using innovative, robotic technology in a central pharmacy environment. Together, we’re making lives healthier and simpler by reaching thousands of patients with life-saving medications each day.

As a Function Lead, you’ll be responsible for leading and caring for a team of pharmacy technicians and fulfillment specialists. You’ll be among the first leaders in an industry-changing environment that will provide career growth across the country.


We’re excited to connect with you – apply today!

Hello Benefits!

Programs that can save you money:
• Childcare discounts
• Employee Discount program
• PerkSpot: Discount purchase program offers savings on goods and services from thousands of national and local retailers and service providers.

Health and insurance coverage:
• FSA & HSA
• Telehealth
• Dental coverage
• Vision coverage
• Life and personal accident insurance
• Disability coverage

Supporting your well-being:
• Well-being resources
• Free Prescription Savings Club
• Weight Management discounts
• Free flu shots
• Paid time off benefits (PTO)
• Paid Parental Leave (PPL) Program

Financial well-being:
• Walgreens Retirement Savings Plan
• Employee Stock Purchase Plan

Job Responsibilities (listed in order of importance and/or time spent)

  • Resolves and/or provides technical advice on complex or critical issues that have been escalated from Senior level roles. Serves as a resource for all representatives. Seeks guidance from Group Supervisor for the most complex and critical issues, questions, or problems.
  • Supervises daily activates of all team members for scheduled shift and provides feedback and coaching of team members according to quality standards. Reports any necessary issues or concerns to Group Supervisor.
  • Plans, prioritizes, organizes, and completes work to meet established objectives.
  • Monitors trends and notifies Group Supervisor of recurring or high priority issues.
  • Maintains records of customer and/or client interactions, records details, complaints, comments, and action taken. Responds to escalated inquiries or to notify them of investigation results and planned adjustments.
  • Continues to look for ways to improve current processes with enhancements and ideas.
  • Monitors team member performance by observing employee demeanor, technical accuracy, and conformity to company policies. Improves performance of the department by building team morale, motivating team members, and using constructive coaching.
  • Identifies areas where additional development is needed and makes recommendations on how to achieve necessary results.
  • Responsible for ensuring compliance with federal, state, and local laws, as well as company and facility policies and procedures. Maintains standards of performance in accordance with policies and procedures (e.g., HIPAA guidelines/regulations, insurance, and fraud abuse guidelines, required productivity levels, timeliness expectations, etc.).

An Equal Opportunity Employer, including disability/veterans

About Walgreens Boots Alliance

Walgreens Boots Alliance (Nasdaq: WBA) is a global leader in retail pharmacy, impacting millions of lives every day through dispensing medicines, and providing accessible, high-quality care. With more than 170 years of trusted healthcare heritage and innovation in community pharmacy, the company is meeting customers’ and patients’ needs through its convenient retail locations, digital platforms and health and beauty products.

Including equity method investments, WBA has a presence in more than 25 countries, employs more than 450,000 people and has more than 21,000 stores.

WBA’s purpose is to help people across the world lead healthier and happier lives. The company is proud of its contributions to healthy communities, a healthy planet, an inclusive workplace and a sustainable marketplace. WBA is a participant of the United Nations Global Compact and adheres to its principles-based approach to responsible business.

WBA is included in FORTUNE’s 2021 list of the World’s Most Admired Companies*. This is the 28th consecutive year that WBA or its predecessor company, Walgreen Co., has been named to the list.

More company information is available at [Register to View] .[#video#https://youtu.be/uHf5fx0U65I{#400,300#}#/video#]
Basic Qualifications
  • High school diploma/GED and at least three years of experience working in a fulfillment, logistics or centralized service setting or Bachelor’s Degree and at least one year of experience working in a fulfillment, logistics or centralized service setting.
  • Ability to be licensed as a Pharmacy Technician by the state Board of Pharmacy or nationally recognized certification agency within the state mandated timeline and PTCB Certified within twelve months of placement in position.
  • Experience in identifying operational issues and recommending and implementing strategies to resolve problems.
  • Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
  • Experience building and maintaining relationships within a team.
  • Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
  • Experience with MS Office Suite.

Preferred Qualifications
  • Bi-lingual in English and Spanish.
  • Licensed as a Pharmacy Technician by the state Board of Pharmacy or nationally recognized certification agency and PTCB Certified.
  • Process improvement, Lean or Six Sigma experience in a logistics setting.
  • Experience in a facility that utilizes pharmacy dispensing technology.

Hello Benefits!

Programs that can save you money:
  • Childcare discounts
  • Employee Discount program
  • PerkSpot: Discount purchase program offers savings on goods and services from thousands of national and local retailers and service providers.
Health and insurance coverage:
  • FSA & HSA
  • Telehealth
  • Dental coverage
  • Vision coverage
  • Life and personal accident insurance
  • Disability coverage
Supporting your well-being:
  • Well-being resources
  • Free Prescription Savings Club
  • Weight Management discounts
  • Free flu shots
  • Paid time off benefits (PTO)
  • Paid Parental Leave (PPL) Program
Financial well-being:
  • Walgreens Retirement Savings Plan
  • Employee Stock Purchase Plan