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Senior Manager I, Operations, eComm - Walmart GoLocal - Client Success Manager (8261_R-1115774)





Bentonville, Arkansas, United States

Position Summary...

What you'll do...

Want to be part of an environment with the same impact, autonomy, and fun as a startup, and with the backing and organizational stability of the biggest retailer in the world? Like being an entrepreneur, and launching and scaling businesses? Consider Walmart GoLocal!

Walmart GoLocal is a newly launched business line at Walmart that offers highly competitive local commerce solutions to retailers, brands and SMBs of all sizes and scale. Our core mission is to transform people's lives by improving proliferation of convenient local commerce services such as local delivery, especially in previously underserved rural and suburban communities.

Press release: [Register to View]

Video intro: [Register to View] are already one of the top platforms in the space and looking to aggressively drive scale. Core to our strategy is our aspiration to provide a best-in-class Client Success team that enables our customers the same capabilities that power the core Walmart businesses.

Our team is growing quickly, and we are looking to bring in the next set of talented associates to drive our growth ambitions. We are currently looking for a Senior Account Manager, Senior Manager I to join our Client Success team at Walmart GoLocal.

This position has the flexibility to sit out of Bentonville, San Bruno, or Hoboken.
• Manages the development and improvement of new or existing Client
Success tools, reports, and customer-facing functionality by providing
direction and input on business requirements; providing subject matter
expertise; developing requirements; providing solutions for complex
problems that span multiple Clients, functions and/or time frames with new or
existing tools; and partnering cross-functionally with product management,
engineering, and other groups to drive Client Success.
• Manages the implementation of business solutions by building relationships
and partnerships with key stakeholders (internal & external); leveraging
industry best practices to streamline and improve processes; analyzing and
interpreting information for one or more initiative work streams to improve
business efficiency; developing creative solutions within business areas to
maximize Client Success; ensuring data accuracy; using knowledge and
experience of the business to determine what activities must be done by
serving as subject matter expert; developing and implementing scorecards
and other tracking mechanisms; creating new innovations for Client
activation; collaborating with and influencing internal partners in support of
strategies; and driving execution to meet metrics through customer service
and platform development .
• Build foundational resources by communicating, collecting, testing, and
creating standard processes in the client success team. progressing and

updating the process thru experience, knowledge and Correction of errors
generated from business. Lead by example, effectively training,
communicating & implementing the change within the team.
• Provides decision support by sourcing, organizing, analyzing, and interpreting
data and information; providing influence and insight on current and future
business trends; conducting analyses of initiatives to understand and
communicate trends; translating data analysis into recommendations aligned
with business objectives; and working collaboratively with cross-functional
teams to develop processes and strategies that help meet business goals .
• Directs the execution of monthly processes and programs by managing and
modifying associated project plans; creating and managing task timelines;
formatting and maintaining data; organizing and facilitating communication
materials to ensure successful Client relationships; identifying performance
standards; and measuring progress; developing solutions and contingency
plans for issues that have been escalated.
• Drives the execution of multiple business plans and projects that best
support Client needs; developing and communicating Client's plans and
priorities; removing barriers and obstacles that impact performance;
providing resources; identifying performance standards; measuring progress
and adjusting performance accordingly; developing contingency plans; and
demonstrating adaptability and supporting continuous learning.
• Promotes and supports company policies, procedures, mission, values, and
standards of ethics and integrity by training and providing direction to others
in their use and application; ensuring compliance with them; and utilizing and
supporting the Open Door Policy.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications
Bachelor's degree in Business Administration, Engineering, Operations , or related field and 3 years' experience in operations, project
management, or related area OR 5 years' experience in operations, project management, or related area.
1 year's supervisory experience

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Leading a cross-functional team

Masters: Business Administration, Masters: Computer Engineering, Masters: Operations Management

Project Management - Project Management Professional - Certification
Primary Location...
702 SW 8TH ST, BENTONVILLE, AR 72716, United States of America