Job was saved successfully.
Job was removed from Saved Jobs.

Job Details


Senior Director, PRO Patient Quality, Integrity, and Compliance Ops (924116BR)





Deerfield, Illinois, United States

Job Summary

Responsible for developing the Company’s strategy for Pharmaceutical Integrity and Patient Safety. Responsible for aligning communication, training, implementation, operations, and execution efforts in order to ensure that the compliance program activities are consistently executed at the store level.
Ensures the execution of Retail Pharmacy Compliance & Regulatory Systems programs in partnership with the Company’s Compliance Office. Provides leadership for the development of the systems solutions, process, and project management capabilities that enable full enterprise-wide compliance
with government, regulatory, legal, patient safety, and ethical requirements of pharmacy. Develops the strategy to mitigate risk in Pharmacy Integrity and minimize loss of Company assets. Collaborates with Pharmacy & Retail Operations leadership and other business leaders to make certain programs are deployed to ensure compliance and prevent future issues. Responsible for the Company’s strategy for evaluating and improving the quality patient safety system and team that ensures product excellence and patient safety for our business to continuously championing improvement efforts and reduction in

Job Responsibilities

  • Develops, recommends and implements programs designed to enhance and improve the ordering and dispensing of controlled substances (i.e. process and policy initiatives). Ensures Company-wide awareness and adequate understanding of the functions and responsibilities of the Pharmaceutical Integrity Team Develops and maintains an interactive and robust working relationship with government, law enforcement, and industry organizations (e.g., DEA, FDA, State Boards of Pharmacy, National Retail Federation, Retail Industry Leaders Association, National Association of Drug Diversion Investigators) to drive industry leading solutions to pharmaceutical diversion. Performs as primary contact for these organizations for Company.
  • Responsible for the monitoring, design and tracking of the execution of compliance activities in Pharmacy & Retail Operations. Responsible for aligning communication, training, implementation, operations, and execution efforts in order to ensure that the compliance program activities are consistently executed at the store level. Continually evaluates program execution effectiveness and identifies opportunities for process improvement.
  • Responsible for execution of Prescription Drug Monitoring Program compliance activities throughout the Company.
  • Collaborates with and provides direction as the liaison with other departments (e.g., Legal, Government Affairs, Logistics, Asset Protection, IT, etc.) in order to meet the needs of the department and the Company’s objectives. Accountable for collaborating with the Chief Compliance Officer (CCO).
  • Develops and communicates the company wide strategy for the Pharmaceutical Integrity Team’s actions to maintain compliance with regulations.
  • Directs and coordinates unique investigations involving controlled substance ordering and dispensing, which may involve highly sensitive and /or extremely confidential information. Advises and counsels executives and others in matters and related issues impacting or potentially impacting the Company.
  • Reviews the appropriate reporting of controlled substance inventory losses to the required federal and state agencies. Ensures all filings are completed within the required timelines. Monitors changes to state and federal controlled substance laws and regulations and coordinates the communication of these changes to the appropriate areas within Company.
  • Leads the development, execution and strategy for the suspicious order monitoring plan.
  • Provides proactive leadership, motivates team members, and ensures the right tools and resources are in place for success.
  • Anticipates potential risk areas within Pharmaceutical Integrity for the retail organization and develops and implements processes to mitigate the risk of fines, penalties and litigation taking place.
  • Consults with the corporate legal staff to resolve difficult operational compliance issues. Prepares and presents to executives plans to resolve, correct and prevent further issues of the same nature.
  • Reviews and addresses execution gaps of the Compliance program at the store level. Identifies potential areas of healthcare compliance vulnerability and risk. Resolves tension between business
  • Develops appropriate metrics to identify suspicious controlled substance acquisition, inventory or utilization.
  • Provides direction and leadership for the Company’s Patient Safety Organization. Promotes and establishes a culture focused on ensuring that the Company’s pharmacy policies and procedures are followed in order to fully comply with government and regulatory requirements.

An Equal Opportunity Employer, including disability/veterans

About Walgreens Boots Alliance

Walgreens Boots Alliance (Nasdaq: WBA) is a global leader in retail pharmacy, impacting millions of lives every day through dispensing medicines, and providing accessible, high-quality care. With more than 170 years of trusted healthcare heritage and innovation in community pharmacy, the company is meeting customers’ and patients’ needs through its convenient retail locations, digital platforms and health and beauty products.

Including equity method investments, WBA has a presence in more than 25 countries, employs more than 450,000 people and has more than 21,000 stores.

WBA’s purpose is to help people across the world lead healthier and happier lives. The company is proud of its contributions to healthy communities, a healthy planet, an inclusive workplace and a sustainable marketplace. WBA is a participant of the United Nations Global Compact and adheres to its principles-based approach to responsible business.

WBA is included in FORTUNE’s 2021 list of the World’s Most Admired Companies. This is the 28th consecutive year that WBA or its predecessor company, Walgreen Co., has been named to the list.

More company information is available at

Basic Qualifications
  • Bachelor’s degree and at least 8 years OR High School/GED and at least 11 years Experience in retail pharmacy operations, operations, compliance, asset protection, and/or drug investigation/diversion). Experience developing strategic initiatives, which align with business goals and budget.
  • Bachelor’s degree and at least 8 years of experience in retail pharmacy operations, operations, compliance, asset protection, and/or drug investigation/diversion).
  • At least 5 years of experience developing strategic initiatives, which align with business goals and budget.
  • Experience supervising/managing a company-wide operations, asset management, compliance, or drug diversion operation and department.
  • Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
  • Experience collaborating with internal and external resources to develop strategies that meet company and department goals within established timelines.
  • Experience evaluating information to determine compliance with standards, laws, and regulations.
  • Experience coordinating and facilitating executive management meetings.
  • Experience identifying operational issues and recommending and implementing strategies to resolve problems.
  • Experience working with MS Office Suite.
  • At least 5 years of experience contributing to financial decisions in the workplace.
  • At least 5 years of direct leadership, indirect leadership and/or cross-functional team leadership.
  • Willing to travel up to/at least 25% of the time for business purposes (within state and out of state).

Preferred Qualifications
  • Master’s Degree or an MBA
  • Licensed as a Registered Pharmacist as granted by the appropriate licensing authority.
  • At least 3 years of experience in policy/program development with respect to pharmacy operations.
  • At least 3 years of experience supervising/managing the purchasing of controlled substances within a pharmacy or retail operations environment.
  • Company pharmacy operations experience.